May 2019 Technical Memorandum #1: Transit Service Assessment (Page Intentionally Left Blank) Metrobus Service Evaluation Study: Riggs Road Line (R1, R2) Table of Contents 1.0 Existing Service Summary ................................................................................................................. 1 1.1 Route Description - Riggs Road Line (Routes R1, R2) ................................................................ 1 1.2 Key Service Characteristics .......................................................................................................... 4 1.3 Line History ................................................................................................................................... 6 1.4 Demographic Context ................................................................................................................... 7 2.0 Service Characteristics .................................................................................................................... 12 2.1 Hours of Service/Span of Service ............................................................................................... 12 2.2 Service Frequency ...................................................................................................................... 14 2.3 Vehicle Requirements and Capacity ........................................................................................... 16 2.4 Route Directness Analysis .......................................................................................................... 16 3.0 Ridership and Productivity .............................................................................................................. 20 3.1 Daily Ridership ............................................................................................................................ 20 3.2 Cost Recovery from Fares .......................................................................................................... 20 3.3 Boardings per Trip ....................................................................................................................... 21 3.4 Subsidy per Passenger ............................................................................................................... 21 3.5 Boardings per Revenue Mile ....................................................................................................... 21 3.6 Average Daily Ridership Trends ................................................................................................. 22 3.7 Fare Payment Characteristics and Transfers ............................................................................. 23 3.8 Block Analysis ............................................................................................................................. 25 4.0 Service Reliability ............................................................................................................................. 27 4.1 On-Time Performance ................................................................................................................. 27 4.2 Scheduled versus Actual Run Time ............................................................................................ 33 4.3 Layover Time............................................................................................................................... 34 4.4 Revenue and Non-Revenue Hours and Miles ............................................................................ 41 4.5 Bus Bunching and Causes .......................................................................................................... 41 4.6 Missed Trips ................................................................................................................................ 43 5.0 Boarding and Alighting by Stop and Line Segment ...................................................................... 44 5.1 Boarding and Alighting Activity by Stop ...................................................................................... 44 5.2 Ten Highest Ridership Stops ...................................................................................................... 52 6.0 Passenger Loading ........................................................................................................................... 55 6.1 Load per Trip ............................................................................................................................... 55 6.2 Segment Level Load Factor ........................................................................................................ 57 6.3 Hourly Ridership versus Capacity ............................................................................................... 60 7.0 Origin and Destination Analysis ...................................................................................................... 65 Technical Memorandum #1: Transit Service Assessment i | P a g e Metrobus Service Evaluation Study: Riggs Road Line (R1, R2) 7.1 Route R1 Origin - Destinations ................................................................................................... 65 7.2 Route R2 Origin - Destinations ................................................................................................... 65 7.3 Origin and Destination Locations ................................................................................................ 70 8.0 Bus Operator Interview Summary ................................................................................................... 72 9.0 Bus Stop Inventory ........................................................................................................................... 73 9.1 Bus Stop Spacing ........................................................................................................................ 73 9.2 Bus stop Passenger Amenities ................................................................................................... 75 9.3 Bus Stop Information ................................................................................................................... 76 9.4 Bus Stop Accessibility ................................................................................................................. 80 Technical Memorandum #1: Transit Service Assessment ii | P a g e Metrobus Service Evaluation Study: Riggs Road Line (R1, R2) List of Figures Figure 1-1 | Riggs Road Line (Routes R1, R2) Existing Service .................................................................. 2 Figure 1-2 | Total Population Along the Riggs Road Line ............................................................................. 8 Figure 1-3 | Population Density Along the Riggs Road Line ......................................................................... 9 Figure 1-4 | Percentage of Minority Population Living Along the Riggs Road Line .................................... 10 Figure 1-5 | Percentage of Individuals Living in Poverty Along the Riggs Road Line ................................. 11 Figure 2-1 | Service Frequency Guideline Assessment (by Segment) ....................................................... 15 Figure 2-2 | Weekday Capacity ................................................................................................................... 17 Figure 2-3 | Saturday Capacity ................................................................................................................... 18 Figure 2-4 | Sunday Capacity ...................................................................................................................... 19 Figure 3-1 | Riggs Road (R1, R2) Historical Annual Average Ridership, 2013-2017 ................................. 23 Figure 3-2 | Transfers to the Riggs Road Line ............................................................................................ 24 Figure 3-3 | Transfers from the Riggs Road Line ........................................................................................ 24 Figure 4-1 | On-Time Performance Weekday Southbound ........................................................................ 30 Figure 4-2 | On-time Performance Weekday Northbound .......................................................................... 30 Figure 4-3 | On-Time Performance Saturday Southbound ......................................................................... 31 Figure 4-4 | On-time Performance Saturday Northbound ........................................................................... 31 Figure 4-5 | On-Time Performance Sunday Southbound ........................................................................... 32 Figure 4-6 | On-Time Performance Sunday Northbound ............................................................................ 32 Figure 4-7 | Riggs Road Line Southbound Scheduled Running Time versus Actual Running Time .......... 33 Figure 4-8 | Riggs Road Line Northbound Scheduled Running Time versus Actual Running Time .......... 33 Figure 4-9 | Weekday Southbound Riggs Road Lines Layover Time ......................................................... 35 Figure 4-10 | Weekday Northbound Riggs Road Lines Layover Time ....................................................... 36 Figure 4-11 | Saturday Southbound Riggs Road Lines Layover Time ....................................................... 37 Figure 4-12 | Saturday Northbound Riggs Road Lines Layover Time ........................................................ 38 Figure 4-13 | Sunday Southbound