Passenger Air Tariff (PAT) Guide Contents Editorial/Changes in this book iii E Index by chapters iv D I Product Information xix U G Which books to use xxi T How to contact us xxiii A P General Rules How to subscribe xxiv Subscription order form xxv Encoding/ Decoding G N I Please refer to the inside back cover to IATA City Names - encoding 1 D O find out more about the benefits of PAT IATA City Names - decoding 9 C E Country Codes 17 D / State, Province, Territory Names 19 G N Airline Codes 20 I D Cities sharing the same airport 31 O Cities with multiple airports 32 C N E General Rules 1. Abbreviations and Definitions 33 2. Application of Tariff 48 3. Baggage 87 4. Industry Remuneration 129 5. Carrier Surcharges 131 6. Discounts 135 S E 7. Reservation and Ancillary Services 151 L 8. Passenger Acceptance 169 U R 9. Payment, PTA and Refunds 193 L A 10. Intentionally left blank 204 R 11. Currency 205 E N 12. Taxes/ Fees/ Charges 218 E 13. Passenger Ticket 322 G 14. Other Documents 426 15. Ticket Alterations 457 16. Card Payments 487 17. Additional Optional Sevices 496 Carrier Special Regulations S N O I Introduction and summary of information 501 T A Carrier Special Regulations 502 L U G E R R E I R R A C ‘ Ticketed Point Mileages (TPM) How to use Ticketed point mileages 511 Ticketed point mileages 513 SPECIMEN M P T Alphabetical Index back of the book © 2014 IATA/SITA Excess Mileage Table back of the book e d i Argentina, Australia, Austria, Belgium, Belize, Benin, Bolivia, u G Brazil, Brunei, Bulgaria, Burundi, Canada, Cape Verde Island, Editorial / Changes in this book T Chile, Colombia, Congo Democratic Republic of, Costa Rica, A Croatia, Curacao, Denmark, Djibouti, Dominican Republic, P Ecuador, Egypt, Finland, France, French Guiana, French Editorial Polynesia, Gambia, Germany, Greenland, Guadeloupe, Honduras, Hungary, India, Iraq, Ireland, Italy, Japan, Kazakhstan, Latvia, Intentionally left blank Libya, Macao (SAR) China, Martinique, Mauritius, Mayotte, Mexico, Morocco, Mozambique, Namibia, Nepal, Netherlands, Changes in this book New Caledonia, NIcaragua, Paraguay, Peoples Republic of China, Peru, Poland, Portugal, Reunion, Romania, Russia, Sao Tome and Principe, Serbia, South Africa, Spain, Suriname, Sweden, Switzerland, Tanzania, Turkey, Ukraine, United Arab Emirates, General Rules United Kingdom, USA, Venezuela, Yemen 13. Passenger Ticket 13.3.7.2 Variations in ET Displays: ticket dates updated 1. Abbreviations and Definitions 13.3.12 Collection of additional charges: deletion of the code ‘OG’ from the list of IATA carbon offset scheme codes effective 01Jan14 1.1.3 Global Indicators: Description for SA updated 13.7.4.2 Not shown in ‘TFC’ data element: deletion of the code ‘OG’ from 1.1.5 Miscellaneous Abbreviations: Added BIN for Bank Identification the list of IATA carbon offset scheme codes effective 01Jan14 Number 13.7.6.3 Other Forms of Payment: New Code EF eff 01Jan15 1.1.10 Equipment Codes: Added new equipment code and comparison 13.7.20.4 Rules for Liner Entries: eff 01Jun14: amended stopover charge chart ticketing provisions 1.2.1 Definitions - terms: Circle trip via AA, Local combination, Other 13.11.9.2 Iguassu Falls Mileage Equalization: Iguassu Falls replaced with charges, Reissue and Related charges: updated Foz do Iguazu 2. Application of Tariff 13.11.9.2.3Mileage Equalization with EMA: Addition of new example that shows a combination of “E/” and “B/” principles 2.4.2.1.2 Fare component originating or terminating in Foz do lguazu: City 13.11.48-49:Intentionally left blank as effective 01Jun14 the code S becomes name Iguassu changed to Foz do lguazu generic 2.5.8 Global Indicators: revised description of AT, RU, SA and TS 2.11.3 Local Combination: definition amended 14. Other Documents 3. Baggage 14.2.1-4 Virtual Multiple Purpose Document (vMPD) for BSP: use of vMPD in BSPs discontinued 3.3.4.9 Carriers filing with US DoT: carrier decode for OJ amended 14.8 Electronic Miscellaneous Document (EMD): EMD industry 3.7.1.3 Carrier excess baggage provisions: via AS: flight number changed mandate updated and vMPD sunset dates/exceptions clarified 3.7.2.7 Carrier weight based excess baggage provisions: via SQ: Laos 14.8.4.5 Reason for Issuance subcode: Cross-reference to list of codes in added to Band 1 17.13 added 3.8.5.1 Carrier wheelchair provisions: via AS: amended 14.8.4.11 Carrier fee data: Deletion of the code OG from the list of IATA 3.9.9.6 Hockey equipment: via AS: provisions amended carbon offset scheme service codes 3.9.9.8 Kayaks: via AS: flight number changed 14.8.7.3 EMD receipt: Clarified ticket/document number 3.9.9.9 Pole vaulting: via AS: flight number changed 14.8.8.1 Reservations Change Fee: EMD-specimen replaced and two 3.9.9.14 Windsurfing equipment: via AS: flight number changed sample transaction added 14.8.8.3 Penalty Fee: Replaced with screenshots showing an example of an 5. Carrier Surcharges EMD for cancellation fee 5.1 Fuel Surcharges: via BW: provisions amended 14.8.8.6 Excess Baggage Transaction: Added EMD-S workaround pending 5.6.5 Premium Economy Seat Surcharge (PESS): via PR: provisions deployment of EMD-A for an airline added 14.8.8.7 EMD-S for residual value: Added EMD-S workaround pending deployment of EMD-A for an airline. Explanation added to describe 7. Reservations and Ancillary Services a transaction where EMD value was partly used and had a residual 7.22 Code of Reservation Ethics: Collection of passenger contact value information by airline and travel agents amended to facilitate 14.8.8.8 EMD-S transaction for Pet in Hold: New specimens added improved service to passengers 14.8.8.9 EMD-S transaction for Sporting Firearms: New specimens added 7.22.11 Booking Space: Collection of contact details amended 14.8.9.2 Interline EMD-A sample screenshots: Intentionally left blank 7.22.2 Responsibility of travel agents - both automated and non- 15. Ticket Alterations automated: Provision of contact details amended 7.26 Airline Reservations Interline Message (AIRIMP) Abbreviations: 15.1 Definition of terms: Class of service data element added Codes CTCE, CTCM, PCTC updated 15.3.3.4 Collection of reservation change fee: Sample of EMD added 15.9 Voluntary Changes for Partly Used Pricing Units: amended to 8. Passenger Acceptance Voluntary Changes for Partly Used Tickets 8.5 via AS: Portable Oxygen Concentrator: AS flight numbers updated 15.9.4.2 Comparing old and revised fares: Fares and charges included 15.10.6.8 Involuntary rerouting scenarios: PNR and ET specimens added 9. Payment and Refunds 15.10.6.9 Genuine diversions en route: amended process with indicator D 15.14.1-2 Optional change procedures for EMD: updated 9.2.4 Completion of an MCO for a PTA: Heading amended to ‘Outgoing PTA Examples’ 16. Card Payments 9.2.4.2 Example of a completed manual MCO for a PTA: Replaced with a completed automated MCO for a PTA 16.9.10 UATP Card-Issuing Airlines: List of issuers updated 9.2.4.3 Sample EMD for a PTA 16.13.1.6 Phishing: Description updated 9.2.5.2 Example of an Incoming PTA 16.13.1.8 Friendly Fraud: Addition of another type of fraud 9.3.2.3 Exceptions by countries: cross reference to US DOT requirements 16.13.2 General Fraud Prevention Tips: Title amended to Fraud Prevention in 9.3.12.1 added tips 9.3.12.1 US DOT: Refund requirements for optional services added 16.13.2.1 General: New sub paragraph added 11. Currency 16.13.2.2 How to Catch a Phish: Added instructions on how to detect a phishing scam 11.8 EMU Information: updated 16.14 Payment Card Industry Data Security Standards (PCI DSS): 11.9 Sources for Bankers Rates of Exchange: Ukraine, Venezuela Mandate from International Card Payment Scheme added source amended 16.14.1 Provisions: Separate PCI DSS provisions inserted 12. Taxes/Fees/Charges 17. Additional Optional Services 12.1.4 Decoding of Taxes: Preamble added 17.13 ATPCO Optional Services Industry Sub Codes: additional sub 12.1.5 Decoding of tax codes: Generic codes CP, DU and DV added codes AC, LS, OE, PE, PN, US added 12.1.6 Collection of additional charges: Removal of code OG from service 17.13.1 Baggage: subcodes 0F0, 0FY, 0GI added codes in the IATA carbon offset scheme and short explanation of 17.13.4 In-flight entertainment: RFISC for in-flight entertainment services DU/DV added added Taxes Cancelled/Withdrawn: 17.14 Online Sales of Additional Services in Interline ET Scenarios: 12.2.172 Sierra Leone: Immigration Fee (A1) New Taxes introduced: Effective 01Jun14, new recommended guidelines for reservations, 12.2.24 Bolivia: Passenger Service Charge (A7) sales and delivery of additional services in an EMD 12.2.82 Guadeloupe: Embarkation Tax (A8) Carrier Special Regulations 12.2.134 Morocco: Tourism Tax (A9) 12.2.180 Spain: Aviation Safety and Security Fee (OG) 4.5 Nepal Airlines: Other Taxes/Charges: Tourism Service Fee (NQ) Taxes/ Fees/ Charges amended for: amount amended iii © 2014 IATA/SITA Index by Chapter Contents Index by Chapter Contents 2.1.6.3 Economy class fares 51 2.1.7 Validity 51 2.1.7.1 General provisions for ticket validity 51 Editorial iii 2.1.7.2 Combination of fares 53 Index by Chapters iv 2.1.8 Minimum/ maximum stay requirements 53 Product Information xix 2.1.8.1 Counting of days 53 Which books to use xxi 2.1.8.2 Counting of month(s) 53 How to contact us xxiii 2.1.8.3 Counting of year 53 How to subscribe xxiv 2.1.8.4 Minimum stay 53 Subscription Order Form xxv 2.1.8.5 Maximum stay 53 Change of address Form xxvi 2.1.8.6 Minimum/ maximum stay: Transatlantic/ Transpacific reference chart 53 2.1.8.7 Minimum/ maximum stay Area 1 reference chart