SCHOOL OF HOTEL MANAGEMENT & HOSPITATLITY Trends, Issues and Women in Hospitality and Tourism Industry SPONSORS IN COLLABORATION WITH SPONSORS Accredited by NAAC with Grade A SCHOOL OF HOTEL MANAGEMENT & HOSPITATLITY Trends, Issues and Women in Hospitality and Tourism Industry IN COLLABORATION WITH ORGANIZERS SCHOOL OF HOTEL MANAGEMENT & HOSPITALITY, GRAPHIC ERA UNIVERSITY SPONSORS Accredited by NAAC with Grade A SCHOOL OF HOTEL MANAGEMENT & HOSPITATLITY Trends, Issues and Women in Hospitality and Tourism Industry IN COLLABORATION WITH ORGANIZERS SCHOOL OF HOTEL MANAGEMENT & HOSPITALITY, GRAPHIC ERA UNIVERSITY GRAPHIC ERA UNIVERSITY Graphic Era University, Dehradun has been a pioneer in the Field of Education as well as in reviving cultures and promoting the state of Uttarakhand. It has been s a centre for research and specialized studies, an institution that has created engineers, managers, technocrats and entrepreneurs with a world class rating. GEU has been appreciated over the years by owing to its excellent education services .Graphic Era University has been awarded "A" grade from National Assessment and Accreditation Council (NAAC). Please visit our website www.geu.ac.in for further details. SCHOOL OF HOTEL MANAGEMENT AND HOSPITALITY Department of hotel management was established in the year 2004 keeping in mind the need for providing quality skilled manpower for hospitality industry. Since then the department continues to prepare dedicated industry professionals and focuses on training the students in a way that they meet head on challenges of the hotel industry. The “The best way Department of Hotel management has been upgraded to School of Hotel management and Hospitality from the year 2015.The School of Hotel to find yourself is to lose management and Hospitality (SOHMH) offers 1 year Certificate course in Hotel and Hospitality Management, 4 years degree under the course yourself in the service of Bachelor of Hotel Management and also offer PhD in Hotel Management. others” MAHATMA GANDHI Philosophy for every Hospitality & Tourism professional GRAPHIC ERA UNIVERSITY Graphic Era University, Dehradun has been a pioneer in the Field of Education as well as in reviving cultures and promoting the state of Uttarakhand. It has been s a centre for research and specialized studies, an institution that has created engineers, managers, technocrats and entrepreneurs with a world class rating. GEU has been appreciated over the years by owing to its excellent education services .Graphic Era University has been awarded "A" grade from National Assessment and Accreditation Council (NAAC). Please visit our website www.geu.ac.in for further details. SCHOOL OF HOTEL MANAGEMENT AND HOSPITALITY Department of hotel management was established in the year 2004 keeping in mind the need for providing quality skilled manpower for hospitality industry. Since then the department continues to prepare dedicated industry professionals and focuses on training the students in a way that they meet head on challenges of the hotel industry. The “The best way Department of Hotel management has been upgraded to School of Hotel management and Hospitality from the year 2015.The School of Hotel to find yourself is to lose management and Hospitality (SOHMH) offers 1 year Certificate course in Hotel and Hospitality Management, 4 years degree under the course yourself in the service of Bachelor of Hotel Management and also offer PhD in Hotel Management. others” MAHATMA GANDHI Philosophy for every Hospitality & Tourism professional MESSAGE FROM HIS EXCELLENCY - THE GOVERNOR OF UTTARAKHAND ICHT MESSAGE FROM HIS EXCELLENCY - THE GOVERNOR OF UTTARAKHAND ICHT MESSAGE FROM DIRECTOR GENERAL, UCOST MESSAGE FROM DIRECTOR, USERC MESSAGE FROM DIRECTOR GENERAL, UCOST MESSAGE FROM DIRECTOR, USERC MESSAGE FROM GUEST OF HONOUR MESSAGE FROM GUEST OF HONOUR Dr. Sudhir Andrews (D.Litt.) Hospitality Futurist & Executive Director Chef Neha Lakhani Skill Maker Training Services,Dubai. Patisserie Chef and Consultant Le Cordon Bleu (Ottawa) Founder patisserie Royale /Member Penang Chefs Association Member Chefs table Saudi Arabia/member IFCA ( WACS ) We congratulate Graphic Era University, Dehra Dun, for organizing the International NDTV Panelist of Chefs Conference in Hotel Management and Tourism 2017. Since 1980 we have moved from the Industrial Society to the Service Society where we are in now. In this Society new knowledge, skills and competencies are required to understand, cope and implement the new demands of this information age. Conferences such as these are valuable to update the It is undeniable that women have excelled in Hospitality sector not only in India, but all over the knowledge of hospitality and tourism policy makers, professionals, academics, researchers, world. Hospitality industry has become the largest employer of women in the current date. The faculty and students. The greatest fear of today is becoming obsolete in information, hospitality experience would prove to be quite incomplete, without the charming smile of a knowledge and practices. We are grateful to those who bring latest knowledge to our woman at its outset. The feminine touch indeed lends grace and elegance to the hospitality doorstep so that we are constantly updated. In the Service Society the customer or guest is industry. In fact, it would only be fair to say that the industry today holds more potential for king and queen and the challenge is to make their experience something that they will speak women than ever before. to others with admiration. To attain leadership in this age we have to abandon the “Me too” One billion women will enter the global workforce in the next decade and with the hospitality and attitude to “Me different” attitude. Therefore hospitality education itself has to move from tourism sector one of the fastest growing in the world; it goes without saying that women – who 'lecturing' to 'learning'. Students have to be encouraged to enquire, analyze and apply already play a significant role in the sector – will have an unprecedented opportunity to shape its knowledge creating new ways of doing things to make the industry more 'unique' not destiny. While the gender issue in hospitality is not a new one, it's taken on more urgency off late 'standardized' and in the process be 'effective' and not just 'efficient'. because of the growing power of the feminism. Despite these statistics, women remain under- We wish the ICHT 2017 all success and hope you bless it with your participation. represented in the hospitality industry and there is still work to do to ensure that more services and initiatives within the industry are more marketed to women. The International Conference on Hospitality and Tourism ICHT-2017 is an important platform to discuss, deliberate and debate on trends, issue and women in hospitality and tourism. Dr. Sudhir Andrews I congratulate all the team members of organizing committee of ICHT 2017 for making efforts for staging a unique platform for academicians, researcher and industry professionals to deliberate on pertinent issues of hospitality and tourism industry. Chef Neha Lakhani MESSAGE FROM GUEST OF HONOUR MESSAGE FROM GUEST OF HONOUR Dr. Sudhir Andrews (D.Litt.) Hospitality Futurist & Executive Director Chef Neha Lakhani Skill Maker Training Services,Dubai. Patisserie Chef and Consultant Le Cordon Bleu (Ottawa) Founder patisserie Royale /Member Penang Chefs Association Member Chefs table Saudi Arabia/member IFCA ( WACS ) We congratulate Graphic Era University, Dehra Dun, for organizing the International NDTV Panelist of Chefs Conference in Hotel Management and Tourism 2017. Since 1980 we have moved from the Industrial Society to the Service Society where we are in now. In this Society new knowledge, skills and competencies are required to understand, cope and implement the new demands of this information age. Conferences such as these are valuable to update the It is undeniable that women have excelled in Hospitality sector not only in India, but all over the knowledge of hospitality and tourism policy makers, professionals, academics, researchers, world. Hospitality industry has become the largest employer of women in the current date. The faculty and students. The greatest fear of today is becoming obsolete in information, hospitality experience would prove to be quite incomplete, without the charming smile of a knowledge and practices. We are grateful to those who bring latest knowledge to our woman at its outset. The feminine touch indeed lends grace and elegance to the hospitality doorstep so that we are constantly updated. In the Service Society the customer or guest is industry. In fact, it would only be fair to say that the industry today holds more potential for king and queen and the challenge is to make their experience something that they will speak women than ever before. to others with admiration. To attain leadership in this age we have to abandon the “Me too” One billion women will enter the global workforce in the next decade and with the hospitality and attitude to “Me different” attitude. Therefore hospitality education itself has to move from tourism sector one of the fastest growing in the world; it goes without saying that women – who 'lecturing' to 'learning'. Students have to be encouraged to enquire, analyze and apply already play a significant role in the sector – will have an unprecedented opportunity to shape its knowledge creating new ways of doing things to make the industry more 'unique' not destiny. While the gender issue in hospitality is not a new one, it's taken on more urgency off late 'standardized' and in the process be 'effective' and not just 'efficient'. because of the growing power of the feminism. Despite these statistics, women remain under- We wish the ICHT 2017 all success and hope you bless it with your participation. represented in the hospitality industry and there is still work to do to ensure that more services and initiatives within the industry are more marketed to women. The International Conference on Hospitality and Tourism ICHT-2017 is an important platform to discuss, deliberate and debate on trends, issue and women in hospitality and tourism.