Franciscan Outreach 2018 Annual Report CONTENTS 1 Greetings 2 Year in Review 4 Doors Close at Marquard Center 6 Doors Open at New Shelter in Pilsen 8 Demographics 9 Financials 10 Donors Kenneth Clemons is pictured here and on the cover of the Annual Report. As a guest of the Franciscan Outreach shelter in North Lawndale, Kenneth was provided with three healthy meals a day, a safe place to sleep at night, a dedicated case manager, daily support services, access to housing programs, and specialized services such as medical assistance, mental health counseling and legal aid. Kenneth lost both his legs after he was struck in a hit-and-run auto accident. As this shelter is a wheelchair- accessible facility, it enabled Kenneth to be fully mobile. With the help of his Franciscan Outreach case manager, Kenneth was able to become housing ready and transition to permanent supportive housing. A Message from Ed Jacob James M. Kramer Executive Director Chair, Board of Directors Greetings Dear Friends, It is in celebration that we share the first Franciscan Another exciting change is the new Franciscan Outreach Annual Report with you, our many Outreach brand identity, which is the result generous friends and supporters. It is only of a year-long brand-building process. Our because of your dedication and commitment new brand mark incorporates the tau cross, a to Franciscan Outreach that we are able to Franciscan symbol, in the center to represent accomplish the incredibly important work we do the heart of our organization. The cross is each day. placed within a housing structure to represent the path we’re helping people to navigate – We are grateful for another year of service to from receiving help to finding hope of a new more than 7,600 of our city’s most vulnerable home. The extensive brand research process residents. In this Annual Report, we are pleased to was instrumental in shaping our new mission, share some of the ways in which we’re making a vision and core values. Our intention is to meaningful impact in the lives of the hundreds of strengthen our brand in an effort to increase men and women we serve each day. recognition and build greater support for our Over the last year, Franciscan Outreach has made mission. a number of changes that will result in significant We’re so grateful for your ongoing support of growth opportunities for the organization. Our our mission. With your generous commitment goal is to strengthen our program operations and to our life-changing work, we can continue to expand our mission to where the need is greatest. provide healthy meals, safe shelter, and critical With the gentrification of the Wicker Park programs and services to empower people to community, the Franciscan Outreach Board of gain the stability they need to make positive Directors made a strategic decision to sell our changes in their lives. property at 1645 W. LeMoyne St., known as the With appreciation, Marquard Center. We will use the funds from the sale of the property to reinvest in our Shelter Program operations on Chicago’s West Side. In further expansion of our Shelter Program operations, we partnered with the City of Chicago to open a new, low-barrier shelter in the Pilsen neighborhood. This innovative shelter is the Ed Jacob first of its kind in the Midwest. It is designed to Executive Director address the needs of people transitioning from living on the streets and in encampments to a more stable environment. “With the help of Franciscan Outreach, I now feel ready to make a step in a direction to get back James M. Kramer on my feet toward a more stable life. I have more Chair, Board of Directors confidence now,” says John Brooks, a guest of the new Franciscan Outreach shelter in Pilsen. John’s story is on page 7. Franciscan Outreach 2018 Annual Report 1 SAFE SHELTER Year in Review Healthy Emergency Case Meals OurShelter Shelter ProgramManagement operations maintained three overnight shelters Making an Impact with the capacity to serve 382 adult men and women nightly. Shelter guests had access to three meals a day, a dedicated case manager, daily support services, housing programs, and specialized services such as medical assistance, mental health counseling, Support Specialized Housing Throughout the year, Franciscan Outreach made a Services substanceServices usePrograms disorder treatment and legal aid. significant impact in the lives of 7,672 men and women who are marginalized and experiencing homelessness in Chicago. Operating as a system of support through five Volunteer service sites, our diverse array of programs and servicesPrograms provided people with the guidance and assistance they needed to make positive changes in their lives. Each day, we welcomed and served all people as our guests and empowered them to gain the stability they needed to become ready to transition into permanent housing. 125,416 nights of We served safe shelter were provided. 7,672 people in 2018. CASE MANAGEMENT Healthy Emergency Case Meals Shelter CaseManagement managers provided guidance to guests as they worked to overcome personal challenges, improve the quality of their HEALTHY MEALS lives, achieve self-sufficiency and become ready to move into permanent housing. Case managers helped guests connect to the Healthy Emergency Case services, resources and benefits they needed but were unable to Support Specialized Housing Meals Shelter Management Every day of the year, people who were experiencingServices hunger Services accessPrograms on their own, including: and homelessness had access to healthy meals at Franciscan Substance use disorder treatment Outreach’s three overnight shelters. We served breakfast, lunch · Identification · and dinner to our shelter guests and to people in the community · Public aid · Employment opportunities who didn’t have enough to eat. Support Specialized Housing Health care Legal aid Volunteer · · Services Services Programs From 1990 to 2019, Franciscan Outreach operated aPrograms soup kitchen · Mental health counseling · Housing programs at our Marquard Center facility in Wicker Park. In 2018, we sold the property to reinvest in our Shelter Program operations on the West Side — see page 4. Throughout 2018, the soup kitchen servedVolunteer dinner each weeknight and lunch on Mondays and Fridays. Programs 9,382 one-on-one meetings were conducted with more healthy 313,087 than 6,718 individuals. meals were served. 2 Franciscan Outreach 2018 Annual Report Healthy Emergency Case Healthy Emergency Case Meals Shelter Management Meals Shelter Management SUPPORT SERVICES HOUSING PROGRAMS Support Specialized Housing Support Specialized Housing FranciscanServices OutreachServices providedPrograms ongoing support to helpServices our guestsServices FranciscanPrograms Outreach Housing Programs helped guests to improve the day-to-day quality of their lives. We offered support become ready for housing, transition into permanent housing through a Client Assistance Fund to provide monetary support and maintain housing stability. for fees and rental assistance; Transportation Assistance for The Streets-to-Home Initiative provided participants with CTA, Pace and Metra passes; Support Groups for art therapy, Volunteer Volunteer subsidized apartments and ongoing case management support. financialPrograms literacy, relapse prevention and more; andPrograms Daily Support such as a personal mailing address, showers, clothing, laundry The Interim Housing Program offered shelter guests stability and and personal items. the chance to become housing-ready, including 24-hour shelter access, part-time volunteer work, a dedicated case manager, employment assistance, and regular support group meetings. 296 guests achieved housing readiness and Healthy Emergency Case Meals Shelter Management 44 transitioned to permanent housing. $17,197 was distributed for rental Support Specialized Housing assistance, transportation, IDs, fees Services Services Programs and for other support. Healthy Emergency Case Meals Shelter Management VOLUNTEER PROGRAMS Volunteer SPECIALIZED SERVICES ThroughoutPrograms the year, Franciscan Outreach relied on the generosity and support from hundreds of volunteers through Support Specialized Housing two volunteer programs, including: Services ThroughServices collaborationsPrograms with community partner agencies, our guests received firm referrals for a wide range of specialized The Full-Time Volunteer Program: Volunteers from around the services that are important for their health and well-being. world dedicated a year of service to Franciscan Outreach. They Guests received medical assistance at our on-site health clinic each provided 40 hours of service a week at the shelters, soup that we operate in partnership with Rush University Medical kitchen and administrative office. Volunteer Programs Center. Primary health care was provided through Heartland The Community Volunteer Program: A compassionate Health Outreach and Lawndale Christian Health Center. We community of volunteers served meals to guests, organized also partnered with Thresholds to provide guests with mental donations, led group activities and provided administrative support. health counseling and Chicago Recovery Alliance to provide substance use disorder treatment. Guests received legal assistance through The Legal Council for Health Justice. 630 community volunteers provided 2,920 hours of service. Full-time volunteers provided 18,291 hours of service. Franciscan Outreach’s independent auditors estimated that $475,791 in additional 2,312 firm referrals