St Helena and Ascension Island Tel ephone Directory 2019 1 www.sure.co.sh [email protected] +290 22900 Contents: Residential Listing ……………….pg. 13 Customer Care Centre 22900 Government Listing …………….pg. 85 Directory Enquiries 22222 Business Listing …………………..pg. 98 Internet Helpline 24000 E-mail ……………………………….. pg. 119 Free SURE Service Numbers Emergency Planning…………..pg. 170 24/7 Faults 121 Ascension Island Listing ……. pg. 177 Mobile Helpline 111 (Mobile Helpline: can only be called from a mobile) Cover Photograph: © Craig Williams Emergency Numbers Police 999 Contacts: Fire Service 999 [email protected] Ambulance 911 www.sure.co.sh 1 About Us For over 114 years Sure South Atlantic (formally Cable and Wireless) has been providing connectivity to countries throughout the world via their national and internat ional telecoms networks. Today, Sure South Atlantic Limited is licensed by the St Helena Government to provide international public telecommunications services to the Island of St Helena. Our services include National & International Telephone, Public Internet and Television Re-Broadcast. Sure continues to invest in the network infrastructure on St Helena and our international satellite links, enabling us to offer robust, high quality communication services for both residential and business customers. In April 2013 the company was acquired by the Batelco Group, a leading telecommunications provider to 16 markets spanning the Middle East & Northern Africa, Europe and the South Atlantic and Indian Ocean. This marks the start of an exciting new phase for our business, as we join an international organization which is committed to delivering value and unsurpassed customer service. To underpin the important changes to our business, with effect from 15th July 2013 we changed our name from Cable & Wireless South Atlantic Ltd to Sure South Atlantic Limited. Sure International is the corporate division of the business, enabling companies that operate in the islands to reliably and efficiently connect and transact with their global partners. Serving the communities where Sure operates is at the heart of the Company’s approach. Sure is committed to behaving in an ethical and socially responsible manner. 2 Your Needs - Our Promise Customer Services is the responsibility of all at Sure SA Ltd and our goal is to work with you to find real solutions to any problems you may have. We promise to supply a range of services in a flexible manner that provides solutions to your communication needs. 3 Our Services SERVICE S AVAILABLE Premium Television Package: At least 30 simultaneous channels: SuperS port, 1,2,3,5,6,7 MNET BBC World MNET Movies Premiere Discovery Channel MNET Movies Smile BBC L ifestyle MNET Action Sky N ews BBC Brit MTV Disney Disney Junior Cartoon Network ITV Choice National Geographic MNET Action + Fox Life BBC First E! Entertainment History Discovery ID Nickelodeon Nat Geo Wild. Disco very Family Standard Television Package: At least 17 simultaneous channels: MNET Action SuperSport, 1,2,3,5,6,7 BBC World MNET BBC Br it MNET Movies Premiere Discovery Channel MNET Movies Smile Disney MNET Action Carto on Network BBC Lifestyle National Geographic. 4 Our Services Mobile Service: Sure offers a mobile service for all your voice, text and data needs. The mobile network is designed with a 2G GSM layer and 4G LTE layer to support data services. This service enables you to make international and local calls as well as sending local and international SMS at your convenience. Mobile Packages Available: Pay As you Go (PAYG) Pay Monthly (4 Packages Available) To Transfer Balance from one phone to another • Call *179*<destination mobile number e.g. 29061005>*<amount>*<voicemail PIN or 1234># • Valid transfer amounts £2, £5,£10 and £20 only. • (Maximum of five per day) To check your Balance To set up Data Bundles • Call 178 • Call 178 then press 3 and follow the instructions • Text *178# • Or call *173*1# for 100MB • Web - sure.co.sh/PayG enter mobile number & PIN and • Or call *173*2# for 250MB select Summary 5 Our Services Telephon e Service: Sure offe rs telephone service for outgoing and incoming, internation al and local calls. This service can also include additional features, to list a few: International or Outgoing Barring, M essage Service, Pin Lock, Pull Diversion, Call Waiting, Pick-up call, Mobile IDD and Information Service. Broadban d Service: Sure provid es an ADSL broadband service together with various IP based services available to subscribers e.g. e-mail facilities and other services and application that they may introduce from time to time. There are 6 packages available with a monthly MB allowance for a monthly re ntal. Sure also provides a free window from midnight to 6am. We also offer a range of business data options. Please contact us for more information. For any a dditional information, including current pricing or an application form to subscribe, please visit us at Bishops Rooms, contact 22900, e-mail: [email protected] or visit the sure website on www.sure.co.sh. 6 Bishops Rooms OPENING HOURS MONDAY 9am to 3pm TUESDAY 9am to 3pm WEDNESDAY 9am to 1pm THURSDAY 9am to 3pm FRIDAY 9am to 3pm SATURDAY 9am to 12pm Bishops Rooms Customer Care Centre does not open on Sundays or Public Holidays 7 Are you experiencing a fault with your service? Call our FREE FAULT REPORTING LINE 121 AVAILABLE 24/7 8 Broadband Tips How to check your Broadband Usage: You can use the “Web Self Care” facility available via our website www.sure.co.sh to check your Broadband account balance at any time. You can also see exactly how much data is uploaded or downloaded from 6am to Midnight and during the free usage Zone from Midnight to 6am. On the left hand side of the portal page, once you have logged in, you can access the Session Log an d then key in the required dates you wish to analyze. Useful Tip: It is good practice to switch your modem off and on again before checking. Also to refresh your web-browser page. This will then give you actual data used up to the point your last session ends. Is your wireless modem secure? Is your password secure? Excessive unexplained data usage can be attributed to an unauthorised user/s knowing your secure wireless key and passwords and hacking into your account. Useful tip: Ensure that your password is in the format recommended by sure i.e. random use of alpha/numeric characters. Avoid using words, names, birth 9 dates etc. With the rise of social media many of these key facts about you can easily be obtained. Excessive Data Usage Culprits: The wide range of devices and programmes used by customers mean that the possibilities for excessive data (MB) consumption are extensive. Data consumption can be attributed but not limited to some of the factors below i.e. Operati ng System updates i.e. Windows , iOS, Android etc. If not scheduled overnight, or disabled, or if manually triggered. Large Email attachments Email Links - someone may have sent you a link to a YouTube video, music or shared a link to their uploaded photo album, For example. The link is small, but the content can be large. Anti-virus updates 3rd party software updates - these updates are not controlled by the operating system. Store Updates - e.g. iTunes, Android Play Store, Microsoft Store (For Windows) YouTube - streaming video sites consume high MBs Downloads - music/video media and software downloads consume high MBs. Cloud services - OneDrive/SkyDrive, Google Cloud, and Apple iCloud. Skype/Face Time etc. - particularly if using the video facility. Virus/Malware/Trojans - this is a possibility, if your computer is not protected with up-to-date Antivirus software. Facebook (Dynamic content) Kindle Updates 10 MOBILE TOP UP CARD VENDORS Jamestown SURE Customer Care Centre Greenlands The Star Half Tree Hollow DIY Store St Pauls A&D’s Mini Mart Chad’s Shop Patsy Greentree MTB’s Shop Standard Bar New Ground Shop Sydneyrays Swimming Pool McDaniel’s Shop Andy’s Rose & Crown Red Hill Shop Tasty Bites Mule Yard Bar Essentials HTH Supermarket Wellington Shop Phillip John’s Shop Rosie’s Thorpes Kingshurst Community Adrian Greentree Centre Clint Essex Macknights Ruperts Alarm Forest Mildred Benjamin Shell &Rhis Somerville Shop Pats Enterprise MTB’s Shop Levelwood Marcus Fowler, Silver Hill Shop Longwood Maisie’s Shop, Longwood Supermarket, Carol Yon, Reggie's, St Helena Airport (Rose & Crown), V2 Paradise, Andrews Store Sandy Bay Sandy Bay Family Store & All Sorts Shop 11 Public WiFi Hotspots Available at: Jamestown Longwood Anne’s Place V2 Paradise Inkwell Cafe St Helena Airport (Rose & Crown) The Sandwich Bar (Market) Bertrand’s Cottage The Consulate Hotel Ladder Hill Blue Lantern Rosie’s Town House Tasty Bites St Helena Yacht Club Wicked Wahoo Half Tree Hollow Mantis Hotel Williams Estate Please note that your WiFi Voucher needs to be activated within 2 days of purchase and is valid for one month. You must use your voucher at the vendor from which you have purchased it. Did you know? If you have a current residential Broadband Package, you can log into any Wifi hotspot and usage will be deducted from your Megabyte Bank (ensure that your modem is switched off at home and log off at the Hotspot when finished.) ½ hr £3.30 1hr £6.60 2hrs £13.20 12 Pricing subject to change SIM CARDS Also available at: Chad ’s Shop The Hive St Helena Airport (Rose & Crown) £16.50 (includes £10 credit) Dial *170 # to activate 13 Pricing subject to change RESIDENTIAL CATEGORY ALPHABETICAL LISTING 14 A ADAMS, Barbara Nr Princes Lodge, St. Pauls 25575 ADAMS-DUNCAN, Jayne Hunts Vale, Alarm Forest 24917 ALLEN, Robert & Delia Lower Farm Lodge, St.