MODERN | MANAGEMENT | REVIEW | Quarterly, Volume XXI (July - September) Research Journal 23 (3/2016) Volume Editor Marcin Gębarowski MMR Journal indexed, among others, on the basis of the reference of the Minister of Science and Higher Education in ERIH PLUS and Index Copernicus Journal Master List 2015 Issued with the consent of the Rector Editor in Chief Publishing House of Rzeszow University of Technology Grzegorz OSTASZ Composition of the Scientific Papers Council of the Faculty of Management of Rzeszow University of Technology „Modern Management Review” Grzegorz OSTASZ – chairman (Poland) Joanna WIAŻEWICZ – editorial assistant (Poland) members: Gerhard BANSE (Germany), Joe BOGUE (Ireland), Gérard Kokou DOKOU (France) Andriy GERASYMCHUK (Ukraine), Aleš GREGAR (the Czech Republic) Danuta HÜBNER (Poland), Andrzej KALETA (Poland), Jerzy KISIELNICKI (Poland) Dušan MALINDŽÁK (Slovakia), Johan van OPHEM (Holland), Aleksandr RAZIN (Russia) Antonio STASI (Italia), Róbert ŠTEFKO (Slovakia), Josu TAKALA (Finland) Tamara TKACH (Ukraine), Karsten WEBER (Germany), Gabriel WEISS (Slovakia) Leszek WOŹNIAK (Poland) Editor in Chief Grzegorz OSTASZ (Poland) Editorial Committee (Thematic editors) Jan ADAMCZYK (Poland), Władysław FILAR (Poland), Stanisław GĘDEK (Poland) Mirosław ŚMIESZEK (Poland), Leszek WOŹNIAK (Poland) Statistical editor Tomasz PISULA (Poland) Paweł HYDZIK (Poland) Members of editorial staff Agata GIERCZAK (Poland), Grzegorz LEW (Poland) Paweł PERZ (Poland), Justyna STECKO (Poland), Dariusz WYRWA (Poland) Beata ZATWARNICKA-MADURA (Poland) Volume editor Marcin GĘBAROWSKI Language editors Glyn David GRIFFITHS (The United Kingdom), Tatiana GUGNINA (Poland) Alewtina ŁAWRINIENKO (Russia), Ruth MALOSZEK (Germany) Magdalena REJMAN-ZIENTEK (Poland), Anna ROMAN (Poland) Project of the cover Damian GĘBAROWSKI The printed version of the Journal is an original version. e-ISSN 2353-0758 p-ISSN 2300-6366 Publisher: Publishing House of Rzeszow University of Technology 12 Powstańców Warszawy Ave., 35-959 Rzeszow (e-mail: [email protected]) http://www.oficyna.prz.edu.pl Editorial Office: Rzeszow University of Technology, The Faculty of Management, 10 Powstańców Warszawy Ave., 35-959 Rzeszów, phone: +48 17 8651383, e-mail: [email protected] http://mmr.prz.edu.pl/ Additional information and an imprint – p. 239 SPIS TRE ŚCI From the Editorial Committee ........................................................................................ 5 Małgorzata Baran, Justyna Stecko : Simulations of production-delivery models using conventional methods of dynamic systems: Zelgraf Company as a case study ..................................................................................................................... 7 Andrzej Cwynar, Wiktor Cwynar, Piotr Oratowski, Marta Stachowicz : Corporate capital structure determinants over the latest global crisis: the case of Poland ................ 23 Robert Dankiewicz, Marzena Kidacka : Corporate disputes in a partnership capacity to sue and be sued ............................................................................................... 51 Mariola Grzebyk, Małgorzata Stec : Statystyczna ocena poziomu rozwoju jednostek terytorialnych szczebla lokalnego województwa podkarpackiego w latach 2005-2013 .......................................................................................................... 71 Grzegorz Ostasz, Andrzej Pacana : Risk management in ISO 9000:2015 standards .......................................................................................................................... 89 Anna Prusak, Piotr Stefanów, Jacek Strojny, Monica Garcia-Melon : The influence of the form of the 9-point scale in the AHP method on the consistency of judgments ..................................................................................................................... 97 Agnieszka Rzepka, Ioseb Masurashvili : Strategic perspectives for Georgian business – an analysis for medium-sized enterprises in EU and Georgia ...................... 115 Tomasz Skica, Jacek Rodzinka, Teresa Mroczek : Selection of relevant variables identifying the relationship between the general government sector size and the economy ..................................................................................................... 131 Celina Sołek-Borowska : Exploring values and attitudes towards CSR amongst cems SGH students in Poland ........................................................................................ 167 Jarosław Świda, Aldona Migała-Warchoł : Ograniczenia funkcji komunikacyjnej opakowa ń produktów spo żywczych u żytkowanych przez starszych konsumentów ................................................................................................. 183 Wioletta Wereda, Monika Grzybowska : Customer experience – does it matter? ...... 199 Agnieszka Widawska-Stanisz : Gamification in the urban area ................................... 209 Joanna Wo źniak, Dominik Zimon : Zastosowanie metody CSI do badania satysfakcji konsumentów na przykładzie wybranej sieci handlowej ............................. 219 Agnieszka Zieli ńska : Formułowanie strategii w organizacji pozarz ądowej .................. 229 From the Editorial Committee We are giving you the next 23rd (3/2016) issue of the Quarterly of the Faculty of Management of the Rzeszow University of Technology entitled “Modern Management Review”. The primary objective of the Quarterly is to promote publishing of the results of scien- tific research within economic and social issues in economics, law, finance, management, marketing, logistics, as well as politics, corporate history and social sciences. Our aim is also to raise the merits and the international position of the Quarterly pub- lished by our Faculty. That is why we provided foreign Scientific Council, as well as an international team of Reviewers to increase the value of the scientific publications. The works placed in this issue include many assumptions and decisions, theoretical so- lutions as well as research results, analyses, comparisons and reflections of the Authors. We would like to thank all those who contributed to the issue of the Quarterly and we hope that you will enjoy reading this issue. With compliments Editorial Committee MODERN MANAGEMENT REVIEW 2016 MMR, vol. XXI, 23 (3/2016), pp. 7-21 July-September Małgorzata BARAN 1 Justyna STECKO 2 SIMULATIONS OF PRODUCTION-DELIVERY MODELS USING CONVENTIONAL METHODS OF DYNAMIC SYSTEMS: ZELGRAF COMPANY AS A CASE STUDY The article presents the subsequent steps in developing a simulation model of the production- delivery system in a manufacturing company. Initially, the essence of the production-delivery process, namely all key processes that constitute the core business of a manufacturing company was explained. The most important decision principles directly related to these processes were identified and briefly characterized. This was followed by a presentation of the business profile of Zelgraf manufacturing company, where tests aimed at a practical understanding of the processes were carried out. This knowledge was useful in selecting variables of the mental model related to production-delivery processes, which are presented in tabular forms. The variables of the mental model, linked in a cause-effect diagram formed the basis for designing the simulation model. A target simulation model was developed relying on the cause-effect relationship diagram. This involved the application of the method of dynamic systems. The Vensim ® DSS software was made use of both in designing the model and simulation. The different definitions of variables and the constant values for the model were provided using the programming language. These values were the direct outcome of empirical studies conducted in a given company. This was fol- lowed by the validation of the simulation model based on three methods. The last stage involved conducting a simulation of the model for an adopted stage, the presentation of the path of the accumulatory variables, including chosen variables of the system and finally an analysis of the results obtained was conducted. Possible practical applications of the designed model were mentioned in the conclusion. Keywords: production, delivery, simulation modeling, system dynamics 1. INTRODUCTION Modelling ought to be understood as an experimental or mathematical methodology for studying complex systems, phenomena and processes be they technical, physical, chemical, economic or social, relying on the construction of models. The main purpose of modelling using the methods of dynamic systems is to graphically illustrate the structure of a given system, its complexity and interdependence, and also seek possible solutions to difficulties that therein exist. Experiments conducted using models developed in the virtual world are useful in designing a real (perceived) world, while experience gained in the real world do provide information about the virtual world. 1 Małgorzata Baran, Ph.D., [email protected] (Author for correspondence) 2 Justyna Stecko, Ph.D., Rzeszow University of Technology, Faculty of Management, Department of Humani- ties, [email protected] 8 M. Baran, J. Stecko The objective of the paper is to present a simulation model of the production – delivery system developed by Zelgraf company. The model was developed using the conventional methods of dynamic systems 3. Thus the company is able to conduct series of tests and strategies associated with processes of production and sales. The model embodies key physical