Banque Misr Visa Platinum Card Provides you with a number of unique advantages, in addition to being widely accepted worldwide. The Visa Platinum Card provides you with the highest level of security, monetary flexibility, and purchasing power, tailored specifically with your needs in mind. Numerous Advantages The Most Secure Credit Card The card is equipped with a smart chip to ensure the highest level of security, whereby you are required to enter your PIN code for every transaction (purchases or withdrawals), both locally and internationally. Continuous Communication with Banque Misr Banque Misr maintains a channel of communication at all times through its hotline (19888), which operates 24 hours a day, seven days a week, to receive all customers’ inquiries or suggestions. The hotline operates on all days, including official holidays and weekends. Special Credit Limits The card provides special credit limits to cover all your purchasing needs. Supplementary Cards Supplementary cards can be issued for other family members. 2 Purchase in Installments You can pay your purchases in installments over a period of 36 months and with an attractive interest rate, upon request by contacting the hotline at 19888. Protection Because your protection is critical to us, the bank provides a number of services:- SMS notification service after every transaction Monthly SMS notification service for the outstanding balance on the card Customers can view the card transactions through registering on the Online Banking system for free on our website: http://www.banquemisr.com/en Longest Grace Period A grace period extending for up to 57 days to pay off monthly due , whereby the outstanding balance or the minimum payment on the credit card statement is paid before the 27th of the following month. Ease in Payment options you can choose any of the following methods to pay off your outstanding balance: Via deductions from your bank account, by linking any existing Banque Misr account with the credit card Cash payments, through the point of Sale available throughout the bank’s more than 500 branches nationwide 3 Exclusive Advantages from Visa Inc. Offers & Discounts Visa Platinum cardholders are eligible for numerous offers and discounts provided by Visa Inc. at a number of establishments locally and internationally (restaurants, cafes, shopping malls, entertainment venues, and hotels). To learn more about these offers, please visit the following website: http://www.visamiddleeast.com/visaplatinum Or download the VISA Explore app on your smartphone through google play or others Travel Services Visa Inc. provides support services for cardholders while traveling abroad, through providing all the necessary information at the country of visitation, including:- 1) Medical and Legal Services a) A phone number for medical consultations b) Pre- and post-hospitalization healthcare c) Delivery of medicines and medical equipment 4 d) Completing hospital discharge and repatriation procedures e) Legal counsel f) Interpreter assistant Terms and conditions are applicable. For more information, call: (0044(0)2087628373) 2) International Services and Assistance a) Reporting lost or stolen cards b) Providing replacement card upon reporting it c) Arranging emergency cash to the limit of US $5,000 d) Issuing approvals for emergency purchases Terms and conditions are applicable. For more information, call: (0097143611234) 3) Free entry to VIP lounges Visa Inc. provides Visa Platinum cardholders entry into VIP lounges in over 25 international airports for free, in accordance with the following regulations: a) Each cardholder is entitled to six free visitations annually, with an additional cost of $27 for any additional persons b) The cardholder must inform the receptionist of their possession of a VisaPlatinum Card to benefit from the service 5 c) Please visit http://www.loungekey.com/visaplatinummena to create an electronic account and download the service app to know the available lounges and any adjustments d) Report any lost, stolen, or cancelled cards via email to [email protected] 6 The following are the available VIP lounges in international airports worldwide: Lounge Airport City State Name Terminal MARHABA BAH Bahrain Bahrain UPPER Main Terminal LOUNGE FIRST CLASS CAI Cairo Egypt Terminal 3 LOUNGE STAR CDG Paris France ALLIANCE Terminal 1 LOUNGE LUXX FRA Frankfurt Germany Terminal 1 LOUNGE ARISTOTLE ATH Athens Greece ONASSIS Terminal A LOUNGE TRAVEL International BOM Mumbai India CLUB Terminal 2 AVIA FCO Rome Italy Terminal 3 LOUNGE PETRA AMM Amman Jordan LOUNGE DASMAN KWI Kuwait Kuwait PREMIER Main Terminal LOUNGE BEY Beirut Lebanon LAT LOUNGE ASPIRE AMS Amsterdam Netherlands LOUNGE (NO. Terminal 2 41) PLAZA PREMIUM International MCT Muscat Oman LOUNGE Departures (INTERNATIONAL Terminal DEPARTURES) Jinnah Terminal KHI Karachi Pakistan CIP LOUNGE Complex AL MAHA DOH Doha Qatar TRANSIT Terminal 1 LOUNGE Saudi FIRST CLASS JED Jeddah North Terminal Arabia LOUNGE DNATA SIN Singapore Singapore Terminal 3 LOUNGE South Africa SHONGOLOLO International JNB Johannesburg international LOUNGE Terminal A 7 Lounge Airport City State Name Terminal SALA VIP PAU BCN Barcelona Spain Terminal 1 CASALS ASPIRE ZRH Zurich Switzerland Main Terminal LOUNGE LGM International INTERNATIONAL SAW Istanbul Turkey Terminal CIP LOUNGE AL REEM AUH Abu Dhabi UAE Terminal 1 LOUNGE MARHABA Terminal 1, DXB Dubai UAE LOUNGE Concourse C MARHABA Terminal 3, DXB Dubai UAE LOUNGE Concourse A MARHABA Terminal 2, DXB Dubai UAE LOUNGE Departure Area United SWISSPORT LHR London Terminal 3 Kingdom LOUNGE The above is subject to adjustment by Visa Inc. For the terms and conditions, please visit: http://www.loungekey.com/visaplatinummena Insurance Services Visa Inc. provides insurance services for all purchases made using the Visa Platinum Card. Terms and conditions are applicable. For more information, visit http://www.visamiddleeast.com/visaplatinum These services include:- 1) Purchase Protection Service This service is provided to Visa Platinum cardholders to protect their purchases from theft or damage, in accordance with the following: a) Purchases should have been made using the Visa Platinum Card 8 b) The insurance period covers 365 days from the date of purchase c) Visa Inc. must be informed of the theft or damage within 45 days of its occurrence by sending the details via email to ([email protected]) d) In the event of a theft, valid documentation must be provided to verify it Terms and conditions are applicable. For more information, please visit http://www.visamiddleeast.com/visaplatinum 2) Double the Guarantee Period The guarantee period is doubled on all purchases made using the card, in accordance with the following: a) Visa Inc. must be informed of any damage within 45 days of its occurrence by sending an email to ([email protected]) b) Purchases should have been made using the Visa Platinum Card Terms and conditions are applicable. For more information, please visit http://www.visamiddleeast.com/visaplatinum For optimal card use, please note the following: • The card must be activated upon receipt and before use by calling the Banque Misr call center at 19888. 9 • Never provide any personal data or information about yourself or the card to any entity or person that requests it in any form, especially the three-digit verification number at the back of the card, to ensure the security of your data. If you receive any request, please inform customer services at Banque Misr. • In case of traveling abroad, please visit the closest branch to you to ensure that your card will continue to function abroad. • Make sure you keep your PIN code in a safe location that is different from the location of the card. All transactions made on the credit card using the PIN code are the sole responsibility of the cardholder. • The dollar exchange value applied on card transactions conducted abroad is calculated according to the date that the transaction is Posted, and not the date that the card is used. • If you have any objections or inquiries regarding the items on the credit card statement, please inform Banque Misr within a period not exceeding 60 days from entry date of the disputed transaction. Failing to do so will be considered consent to the items of the statement. • The credit card statement is delivered to the address listed in the card request form, and is delivered to you, or another person on his/her behalf. 10.