A SUPPLEMENT TO RIS NEWS RIS SOFTWARE LEADERBOARD ‘14 RIS SOFTWARE LEADERBOARD ‘14 • Top 20 Software Leaders • Top Tier One & Mid-Market Vendors • Top Vendors in Grocery, Apparel & Specialty • 51 Charts and BreakOUTS PLUS: COMPANIES TO WATCH RIS SOFTWARE LEADERBOARD ‘14 SECTION EDITOR’S NOTE BY THE NUMBERS 869 Vendor evaluations 373 Retail voters Power of Peer to Peer 238 Voters <$1B in revenue 140 Specialty retail voters Consistency can be boring except when maintaining high standards 135 Voters >$1B in revenue By Joe Skorupa 114 Apparel voters THE MISSION of the RIS Software Lead- Satisfaction scores that climb well into 66 Fast-moving consumer goods erBoard, now in its 14th year, is to be a the upper 40s. It is not impossible to get voters (grocery, convenience, drug) fact-based guide to the best technology a perfect score of 50, but few do. None vendors operating in retail. The rank- did this year. 45 Department, mass, ings are determined by adding together For a point of reference, the average big box voters scores for Customer Satisfaction (as Customer Satisfaction score for all 90 ven- 41 CIO voters noted by retailers) and publicly avail- dors that received votes in 2014 is 37.8. able information from vendor websites. In a good sign of validation that demon- 33 CEO or president voters The result is one of the most widely strates year-over-year consistency and 33 IT exec (VP, SVP, EVP, etc.) anticipated reports in the retail indus- reliability, the 12-year running average 21 VP level voters (except IT) try, which ultimately influences tens of for Customer Satisfaction for all vendors millions of dollars in annual technology is 37.1, which indicates that this year’s re- 18 Other C-level (except CIO and CEO) purchases. sults fit into a trustworthy pattern. Customer Satisfaction is the signa- Another area of consistency is found ture feature of the Software Leader- in the total number of retailer votes cast, in the retail industry (one point for less Board and what makes the LeaderBoard which provides a reliable foundation on than $20 million and five for more than unique among other vendor reports which Customer Satisfaction scores $250 million). compiled by analyst firms. Unlike other are built. The deeper the voting pool So, what has changed? Every year we vendor landscape reports, the Leader- the more trustworthy the scores. Since delete several software modules from Board gives voice to hundreds of user 2007, the total number of votes cast has the list of 50 in Retail Recognition. We opinions — a peer-to-peer exchange of averaged 778. This year it is 869. make the deletions based on analysis vital information. Another area of methodology that of vendor offerings. Modules that are The Customer Satisfaction score has shown reassuring consistency is offered by the fewest vendors are candi- used in the LeaderBoard is based on Retail Recognition, a metric worth 50 dates for replacement by modules that retailer reviews of 10 criteria that range points that is achieved by counting soft- are becoming increasingly important from return on investment to innovation ware modules worth one point each (one and popular. to quality of support or service. Each of point for POS, workforce management, Consistency is the last refuge of the the 10 criteria is worth a maximum of assortment planning, and so forth). Fi- unimaginative, according to Oscar Wil- five points, so a perfect score is 50. nally, the Revenue Factor category has de, except when it is applied to meth- Many of the top vendors in the Lead- also remained the same. Vendors get odology for annual benchmark studies, erBoard have outstanding Customer one to five points for revenue earned where it becomes a virtue. • PUBLISHER EDITORIAL ONLINE MARKETING/ CORPORATE FOUNDER Albert Guffanti Editorial Director VP of Online Media EVENTS/CIrculation Chairman Douglas C. Edgell 973.607.1380 Joe Skorupa Robert Keenan Director, Event Planning Gabriele A. Edgell 1951-1998 [email protected] [email protected] [email protected] Pat Benkner [email protected] [email protected] SALES Senior Editor Web Development President & CEO Associate Publisher Tim Denam Manager Director, Event Content Gerald. C. Ryerson Catherine J. Marder [email protected] Scott Ernst John Hall [email protected] 603.672.2796 [email protected] [email protected] [email protected] Managing Editor Senior Vice President Nicole Giannopoulos Director of Lead Circulation Manager Dave Weinand COMMUNICATIONS Account Executive [email protected] Generation Jeffrey Zabe [email protected] Ashley Ramirez Jason Ward [email protected] 904-524-8335 ART/PRODUCTION [email protected] Vice President [email protected] Creative Director production John Chiego Colette Magliaro Online Event Producer Senior Production [email protected] Assistant to the [email protected] Whitney Ryerson Manager Pat Wisser Publisher [email protected] [email protected] Printed in the USA Member Jen Johnson Art Director CORPORATE OffICE [email protected] Lauren DiMeo Subscriptions 978.671.0449 Edgell Communications [email protected] Reprints: edgellreprints@ 4 Middlebury Blvd, Member parsintl.com Randolph, NJ 07869 212.221.9595 973.607.1300 FAX: 973.607.1395 RISNEWS.COM RIS SOFTWARE LEADERBOARD 2014 3 RIS_Leaderboard2014_v5.indd 3 12/8/14 2:25 PM RIS SOFTWARE OVerall & CATEGORY LEADERBOARD ‘14 leaders Leaders of the Pack From a big-picture perspective, versatility and multi-dimensional strength dominate THERE ISN’T A LARgE quantity of RIS Software LeaderBoard Top 20 running text in the RIS Software Lead- RANK COMPANY CUST. SAT. RET. CON. REV. FAC. TOTAL erBoard, but there is one thing in abun- 1 ECRS 49.1 43 2 94.1 dance — tables and lists. Lots of them. 2 Celerant Technology 47.9 44 2 93.9 There are 51 lists to pore over in this report. Each one features a ranking of 3 JDS Solutions 47.6 41 1 89.6 software vendors based on data collect- 3 Oracle 37.6 47 5 89.6 ed from three sources — retailer evalu- 4 PCMS 41.7 44 3 88.7 ations, vendor-submitted forms, and 5 MicroStrategy 42.2 40 5 87.2 information found on vendor websites. This chapter focuses on showing how 6 SAP 33.9 48 5 86.9 retail software vendors rank when their 7 NCR 36.6 45 5 86.6 full set of data is formatted in horizontal 8 MI9 47.1 38 1 86.1 rows for each vendor and the columns 9 Epicor 37.6 42 5 84.6 are added to create a total score. Oth- 10 Manthan Systems 42.5 40 2 84.5 er parts of the study feature data that is sliced and diced in logical ways, but 11 QuantiSense 46.2 37 1 84.2 here the focus is on rankings based on 11 JDA 38.2 41 5 84.2 the sum of points awarded for Customer 12 Cegid 44.8 35 3 82.8 Satisfaction, Revenue Factor and Retail 13 Raymark 44.4 36 1 81.4 Concentration. (See page 18 for a de- 13 Micros Retail 30.4 46 5 81.4 tailed explanation of methodology and point scoring. Also note that when Cus- 14 Jesta I.S. 45.1 28 2 75.1 tomer Satisfaction, Revenue Factor and 15 MultiDev Technologies 35.8 36 1 72.8 Retail Concentration are capitalized it 16 UTC Retail 42.5 26 3 71.5 is meant to specifically refer to Leader- 17 Magstar 44.2 26 1 71.2 Board scoring.) In the top-20 master list (the only list 18 Logility 45.4 23 2 70.4 that is longer than 10), we see software 19 Toshiba GCS (IBM RSS) 40.0 25 5 70.0 vendors ranked by scores that are pro- 20 Manhattan Associates 41.2 23 5 69.2 duced using the full data set. The list be- gins by pulling datapoints together from all 52 vendors that surpassed the mini- mum number of retailer votes or evalua- tions required. The minimum number of Top 5 Software vendors who received the most retailer votes votes is five, although the vast majority of vendors have 10 or more evaluations 1 Microsoft in their voting pools. Only 18 vendors 2 Oracle had less than 10 and only a few of these 3 IBM appear in any lists. 4 Epicor Every vendor that appears in the top- 5 Dell 20 master list is either a well-rounded software provider that has an above- (Continued on page 10.) 4 RIS SOFTWARE LEADERBOARD 2014 RISNEWS.COM RIS SOFTWARE OVerall & CATEGORY LEADERBOARD ‘14 leaders Cust. sat. for Large Vendors Large Vendor Leaders RANK Company CUST. SAT. RANK Company CUST. SAT. RET. CON. REV. FAC. TOTAL 1 Lexmark 45.4 1 Oracle 37.6 47 5 89.6 2 AirWatch (VMware) 43.0 2 MicroStrategy 42.2 40 5 87.2 3 MicroStrategy 42.2 3 SAP 33.9 48 5 86.9 4 Dell 41.5 4 NCR 36.6 45 5 86.6 5 Manhattan Associates 41.2 5 Epicor 37.6 42 5 84.6 6 Verifone 40.7 6 JDA 38.2 41 5 84.2 7 Akamai 40.5 7 Micros Retail 30.4 46 5 81.4 8 Microsoft 40.3 8 Toshiba GCS (IBM RSS) 40.0 25 5 70.0 9 Toshiba GCS (IBM RSS) 40.0 9 Manhattan Associates 41.2 23 5 69.2 10 IBM 39.7 10 IBM 39.7 23 5 67.7 Cust. sat. for Mid-Size Vendor Leaders Mid-Size Vendor Leaders RANK Company CUST. SAT. RANK Company CUST. SAT. RET. CON. REV. FAC. TOTAL 1 Cornell-Mayo 49.9 1 ECRS 49.1 43 2 94.1 2 ECRS 49.1 2 Celerant Technology 47.9 44 2 93.9 3 RTC Quaterion Group 48.9 3 JDS Solutions 47.6 41 1 89.6 4 Celerant Technology 47.9 4 PCMS 41.7 44 3 88.7 5 JDS Solutions 47.6 5 MI9 47.1 38 1 86.1 6 MI9 47.1 6 Manthan Systems 42.5 40 2 84.5 7 TradeStone Software 46.6 7 QuantiSense 46.2 37 1 84.2 8 QuantiSense 46.2 8 Cegid 44.8 35 3 82.8 8 Reflexis Systems 46.2 9 Raymark 44.4 36 1 81.4 9 NGC Software 46.0 10 Jesta I.S.