THIS VIEW IS 2017 SPRING NEWSLETTER REMARKABLE WORDS HAPPY SUMMER I simply love the sunshine, flowers in bloom, I also want to remind you of the continued and my hummingbird which has finally need for positive social interactions, healthy returned from its winter hiatus, which comes discussions of different ideas, and the desire to with the advent of our warm weather. However, look for ways to uplift and support our fellow nothing professionally excites me more than team members and/or their families. In my closing the books on this LEGENDARY year; opinion, in these days and times it is no longer and the thought of what we might accomplish sufficient just to come punch the clock and not to make 2018 another outstanding year. cordially engage with fellow team members at all levels, including yours truly. We are all on Even though we were subject with lower than this wonderful LEGENDARY ride together expected student enrollment numbers this past and how exhilarating this can be if we all work fall, we were still able to accomplish many of together in harmony in spite of our differences our goals with fewer resources thanks to your by enjoying our times together. hard and creative work. Early 2017 fall student enrollment indicators are encouraging, which Finally, I encourage you all to use this beautiful will enable our team to provide even higher warm time of the year to get away, renew, and customer service and financial support to the refresh physically and spiritually with family University’s operations budget. and friends. I want you to come back ready to take SAS to an atmospheric level. Life is good, CONTENTS I am also very excited about the caliber of so enjoy everyday. talented new staff members that we have STRATEGIC PLAN hired so far this year who expressed belief “H” in our LEGENDARY core values and are LEGENDARY NOMINEES subsequently “fired up” about contributing and being a part of our dynamic organization. This influx of talent along with the promotion CHOPPED CHALLENGE of several high performing current SAS staff members into open & newly created leadership HOUSING positions, are all of what will lead to another LEGENDARY year! RIT 360 PROJECT EVENTS SPOTLIGHT 2 STUDENT AUXILIARY SERVICES | NEWSLETTER SPRING 2017 A BRIEF SNAPSHOT SAS STRATEGIC PLAN GLOBAL MOBILE DATA STUDENT SUCCESS FACILITIES INCLUSIVE EXCELLENCE I skate to where the puck“ is going to be, not to “ where it has been. – Wayne Gretzky 2 STUDENT AUXILIARY SERVICES | NEWSLETTER SPRING 2017 STUDENT AUXILIARY SERVICES | NEWSLETTER SPRING 2017 3 SAS STRATEGIC GLOBAL MOBILE/TECHNOLOGY PROVIDE SUPERIOR SERVICES TO PROVIDE SUPERIOR SERVICE BY GLOBAL STUDENTS AND CAMPUSES OFFERING SOLUTIONS THAT Global Scholar on-campus employment increased 33% TRANSFORM USERS INTERACTIONS 360º Virtual Reality video created to engage and educate our Using robotic technology with a gutter cleaning robot global campuses in regards to other cultures, RIT innovation, YellowDog inventory solution implemented and POS and one spiRIT systems changed to EMV and P2PE hardware for greater Worked consistenly with Student Life staff in Dubai on PCI compliance housing processes, policies, and marketing Implemented new mobile friendly Shop One website Housing hosted webinars with RIT Dubai, RIT Croatia, University Gallery now accepts mobile payments via Square and RIT Kosovo Dining mobile module enhancements underway New menu items in 18 operations include more ethnic cuisines and added Mediterranean and Thai cuisine to Visiting Chefs Below: Global interactions with RIT Croatia staff: Anna Dining, Shauna Cross, Ivana Silic (RIT Croatia), Alice Almer (RIT Croatia), Jessica Mallon, Denishea Ortiz 4 STUDENT AUXILIARY SERVICES | NEWSLETTER SPRING 2017 GOALS DATA INCLUSIVE EXCELLENCE USE DATA ANALYTICS TO INFORM CREATE & SUSTAIN AN ENVIRONMENT DECISION MAKING, PLANNING, THAT ACKNOWLEDGES AND AND RESOURCE ALLOCATION CELEBRATES DIVERSITY SAS Technology team working with ITS and Institutional Included diverse candidates with various backgrounds and Research to access and analyze data from existing perspectives during the interview process software systems LGBTQIA training completed for staff Shop One can more effectively plan for inventory and staffing through data from the product life cycle Town hall meetings established and a system created to directly submit ideas to the Associate VP STUDENT SUCCESS FACILITIES PROVIDE SUPERIOR PROGRAMS AND CREATE FACILITIES AND SPACES THAT OPPORTUNITIES THAT ENRICH THE ARE INNOVATIVE AND DEMONSTRATE INTERACTIONS OF STUDENTS OUR COMMITMENT TO STUDENT 5 Year Housing Plan completed SUCCESS An exception to terms for students in their last 15 hours to 10-year master Housing Facilities plan created graduation to support on-time graduation created University Gallery had flexible exhibition tools installed Established coop and experiential learning positions for Furniture has been replaced in Residence Halls B & C with students Baker, Residence Hall A & B to be complete in summer 2017 Collaborated with CIAS for summer housing for the Research Micros implemented to use Tiger Bucks to rent skates Experiences for Undergraduates (REU) Program Global Village housing to include new studio option Staff continues to mentor and serve as advisors to student groups and help access services for success Continued focus to increase the number of alumni artwork sold in Shop One Promotional product focus around key campus events: Room with a View, Orientation, Brick City Homecoming, Career Fair, Midterms, Finals, Holidays, and Graduation 4 STUDENT AUXILIARY SERVICES | NEWSLETTER SPRING 2017 STUDENT AUXILIARY SERVICES | NEWSLETTER SPRING 2017 5 WHAT IT MEANS TO BE QUALITY SERVICE MISSION We will enhance the customer experience with Student Auxiliary Services seeks our expertise and efficiencies. to deliver the highest level of customer service resulting in customer satisfaction and loyalty. TIMELY RESPONSE We will provide thorough and prompt communication. VISION Student Auxiliary Services provides legendary services that CARE & CONCERN surprise and delight customers every day. We will respect and have a genuine concern for others. CONGRATULATIONS TO OUR LEGENDARY NOMINEES Eric Fox Jeff Roberts Dining Services, Dining Services, quality service Brick City Catering Supervisor Grace Watson Dining Hall Dish Room Nicole Gibert Sam Robinson Dining Services, Ctl Alt Deli Supervisor Housing Facilities, Facilities Mechanic I Charlie Hendrix Matt Schmanke Housing Facilities Safety Team Dining Services, Café & Market at Housing Facilities, Joe Steimer Crossroads Production Cook Custodial Facilities Mechanic Senior Safety Systems Coordinator Rebecca Hicks Dennis Smith Jim Nelson Housing Operations, Housing Facilities, Safety Systems Coordinator Assignment Coordinator Custodial Facilities Mechanic Robin Maloney Sandy Jones Dave Strong Safety Systems Assistant Dining Services, Corner Store Supervisor Housing Facilities, Steve Minchella Custodial Facilities Mechanic Laura Carcaci Housing Facilities, Facilities Mechanic I Adrienne Smith Dining Services, Housing Facilities, Coordinator The Commons Cashier Line Server Edwin Mulligan Housing Facilities, Robin Wilson Vince DiNapoli Coordinator Key Control Dining Services, Housing Facilities, Facilities Mechanic I Albert Pucci Café & Market at Crossroads Salad Worker Dining Services, Receiving Clerk 6 STUDENT AUXILIARY SERVICES | NEWSLETTER SPRING 2017 LEGENDARY NOMINEES CONTINUED timely response Stuart Hughes Gail Shaughnessy University Arenas, Ice Operations Manager Housing Operations, Housing Service Coordinator Janemarie Iverson Adrienne Smith Dining Services, Ctl Alt Deli/Catalyst, Dining Services Supervisor Housing Facilities, Coordinator Sam Robinson Ausberto Vargas Housing Facilities, Facilities Mechanic I Housing Facilities, Facilities Mechanic I Hellen Saroinsong-Bitetti Greg Vieira Dining Services, Café & Market at Crossroads Housing Facilities, Supervisor of Special Projects Deanna Schulmerich Housing Operations, Facility Access Coordinator care & concern Michael Marlowe Housing Facilities, Facilities Mechanic I Robert Ruggles Housing Facilities, Facilities Mechanic I Dave Strong Housing Facilities, Custodial Facilities Mechanic 6 STUDENT AUXILIARY SERVICES | NEWSLETTER SPRING 2017 STUDENT AUXILIARY SERVICES | NEWSLETTER SPRING 2017 7 HOUSING OPERATIONS SERVING THE COMMUNITY Housing Operations has a long history of participating in the United Way Day of Caring. Their project the last eight years has been cleaning the gardens of Warner Castle in Highland Park for the Rochester Civic Center. Each year, since the first year, the Civic Center has specifically requested through United Way that the Housing Operations team be assigned to them. Over the years Housing Operations has invited other RIT departments to partner with them to clean up the grounds of Warner Castle. Extra effort was put into this year’s spring cleanup because an RIT staff member was scheduled later that afternoon to have her engagement pictures taken in the garden. Left to right: Carla DiLella, Donna Black, Jacquelyn Martin, Sri Kartik, Tarra Ognissanti, Ashley Meyer, Chelsea Sims, Jessica Mallon, Brenda Gilasso SUPERVISOR TRAINING This year’s spring supervisor’s training was unlike any other. Supervisors were challenged to bring their best culinary skills and participate in a culinary Chopped Challenge. The supervisors were split into eight teams with various members from SAS departments. Each team was given a mystery box of ingredients and faced to make a meal using