“The bottom line in our stores is customer satisfaction.” The Associate’s —Sam Walton Guide to Living Better FEBRUARY 2014 Our New CEO Doug McMillon is a champion for associates, for our customers, and for Walmart culture. PAGE 44 + Five Credit Score Boosters PAGE 16 Eat for Heart Health PAGE 25 The Rings of Walmart Unveiled! PAGE 57 Backstage With Kristi Yamaguchi PAGE 62 00_Cover_doug_final.indd 1 1/17/14 8:35 AM ContentsFebruary 2014 Open Inside Walmart 42 Thanks, Mike A Q&A with Beliefs in Action 2 The Perfect Fit 38 outgoing CEO Mike Duke From the Editors 4 Lookin’ Good 40 Walmartworld.com 5 A Great Associate 51 Voices 6 In the Know 52 44 Culture. Customers. Greetings From Company. Meet Doug The Guide Bentonville 53 McMillon, Walmart’s new CEO. Entertainment Walmart Has Heart 54 Q&A: Phillip Phillips 11 Lost in Space 12 We Are Walmart 57 Rings of Walmart These Money Sci-Fi Love 66 circle-shaped products all win Stress-Free Tax Time 15 Celebrating 40 Years 68 gold. Plus: Kristi Yamaguchi takes Credit Score Decoder 16 Celebrating 35 Years 73 you backstage at the games. Style & Beauty West BU Stories 74 Be a Gem Genius 19 Central BU Stories 76 Associate The Color of Love 20 East BU Stories 79 64 I Heart Moving Vickie Adkins of Store 1718 in Home Checkout Old Mirror Makeover 22 Findlay, Ohio, isn’t letting heart Game On 82 Your Games Party 23 disease slow her down. My Sam Story 83 My Favorite Thing: Archive Adventures 84 Your Dream Sport 24 Health Know Your Heart 25 Easy Strength Moves 26 Food Associate Chef 29 Hooked on Salmon 32 Bread Pudding Redo 34 Outdoors Backyard Games 36 Vickie Adkins of Store 1718 in Findlay, Ohio, bikes to her favorite speed-walking route. 64 1 The Associate’s Guide to Living Better P&G Crest.indd 1 1/14/14 9:27 AM 01_toc_3.indd 1 1/16/14 2:40 PM Beliefs in Action SERVICE TO OUR CUSTOMERS Give to the local community in ways that connect to our customers. Who Walmart and Procter & Gamble connected skating champion Kristi Yamaguchi with 17 kids from the Kips Bay Boys & Girls Club in the Bronx, N.Y. Where At the Lucile Palmaro Clubhouse, which is one of two ice skating rinks in the Bronx. Why The event helped Walmart give back to the community by letting kids skate with—and get advice from—their hero. “She inspired all of us with this once-in-a- lifetime opportunity,” says Daniel Quintero, the executive director of the club. “She’s an excellent role model for our kids and kids everywhere.” Figure skating champion Kristi Yamaguchi shares skating tips with kids from the Kips Bay Go to Walmartworld.com/ Boys & Girls Club in ourbeliefs to read more the Bronx, N.Y. READ about Our Beliefs. 2 The Associate’s Guide to Living Better Walmartworld.com 3 02_12Beliefs_Kristi4_super short.indd 2 1/20/14 11:35 AM 02_12Beliefs_Kristi4_super short.indd 3 1/20/14 11:35 AM Welcome Meet our CEO: Read more about Doug McMillon on Page 44. Walmartworld.com More stories. More fun. More you. Go online! Publisher Alan Dranow Come On, Get Social! Editor in chief Matt Larsen Get access to [email protected] content you won’t Managing editor John Soldani find in the magazine, like Content manager recipes, DIY projects, and Amanda Foster workout routines from Marketing and sales Sam Rivkin your fellow associates, at pinterest.com/walmartworld. Editorial and advertising inquiries: Follow us today! [email protected] No responsibility can be accepted for unsolicited manuscripts or photographs, which must be accompanied by a self-addressed stamped envelope. The views expressed in this magazine are not necessarily those of the publisher or Wal-Mart Stores, Inc. From the Heart Walmart World is a proprietary publication of Wal-Mart Stores, Inc., and is This February is about two things: the games in Sochi intended for use by Walmart at its discretion. The editor (go USA!) and Doug McMillon becoming our company’s reserves the right to select and edit letters for publication. Some stories may appear in other fifth CEO. To us, these two events are connected. How? publications, including those intended for external audiences. All material that you submit to They’re about heart: embracing opportunities, finding Walmart World shall become the property of Wal-Mart Stores, Inc., SPORTS ways to succeed, and striving for excellence. Do you and submission shall be deemed a transfer of all right, title, and Your Guide to the 2014 Games in Sochi interest to the materials submitted. work with an associate whose excellence should be Walmart World is not responsible The games kick off Feb. 7 in Sochi, Russia! Get the scoop on all for verifying the accuracy of captured on these pages? Tell us about him or her by material submitted by our readers. the events, from figure skating to snowboarding, with our guide. The views and opinions emailing [email protected]. —THE EDITORS expressed on third-party websites do not necessarily state or re ect those of Walmart World and are not meant to substitute for professional advice. Stores: If you’d like your subscription numbers adjusted, please email us at [email protected]. Printed on partially recycled paper WIN THIS STYLE & BEAUTY OUTDOORS HEALTH Black History Date-Night Tech Time to Month Chic to Go Clean House We’re giving Valentine’s Day— We share the There’s a good Susan Canfield Lana Boyce Proctor & Gamble away signed that most classic must-have apps reason it’s called Go Local Store 1852, Woodbridge, Va. Store 3340, Tulsa, Okla. Special thanks to our friends book and DVD of date nights— for making the housework. You Visit your store’s Susan’s heartwarming story Lana shares an insider’s at Proctor & Gamble for copies of The is coming. Take most of your burn calories Facebook page to of her grandmother adds an perspective on what makes connecting us with former Watsons Go to your outfit from time outside. Are while you’re stay connected with your extra-special touch to her our Neighborhood Markets Olympian Kristi Yamaguchi for Birmingham. Go work to a night you ready to get doing it! We tell fellow associates and read spaghetti sauce, Page 29. tick. Check it out on Page 38. “What You Don’t See,” Page 62. online to win! out in a few steps. charged up? you how many. news that affects you. 4 The Associate’s Guide to Living Better Walmartworld.com 5 04_from_the_editors.indd 4 1/21/14 7:40 AM 05_wm_connection.indd 5 1/17/14 7:40 AM Voices “If you love your work, you will be out Dear Walmart World ... there every day trying to do it the best you can, and soon everyone around will Company Outreach “The bottom line in our stores is customer satisfaction.” The Associate’s —Sam Walton Guide to Living Better I really enjoy reading the articles catch that passion from you—like a fever.” FEBRUARY 2014 Our about the environment and SAM WALTON volunteerism. I’d like to learn New more about the forest program CEO We’re happy to give you Doug McMillon that Walmart helps with. is a champion for associates, for our customers, and for more information! The Walmart culture. PAGE 44 + Jannette Nolen, Five Credit Score Acres for America program Boosters PAGE 16 Store 243, Wentzville, Mo. Eat for Heart Health is a commitment made by PAGE 25 The Rings of Walmart Unveiled! PAGE 57 Walmart to buy and Backstage With Kristi Yamaguchi PAGE 62 preserve 1 acre of wildlife habitat in the U.S. for every Lots of Love Feeling Connected acre the company I look forward to reading I appreciate what the develops. You can find Walmart World. I love the magazine brings to more information at articles on associates and Walmart. It’s very corporate.walmart.com/ the awesome things they’re informative, and it’s global-responsibility/ doing. The comments from wonderful to be able environment- Sam Walton are amazing. to connect with other sustainability/acres- Thanks for all you do Walmart associates for-america. to keep us informed. through their stories. Nancy Ratliff, Shateka Husser, Store 1907, Store 1359, Hinsdale, N.H. North Charleston, S.C. Q&A With Jim McClendon, director of engineering, design and construction, Wal-Mart Stores, Inc. TWITTER ROUNDUP @WalmartAction Q: What kind of strategy is being formed for building new stores or #Walmart The Walmart retrofitting old stores for energy sustainability? —Steve Hundley, Foundation has donated 160k Store 3127, Denver, Colo. to four Bay Area nonprofits that serve and make a significant A: Energy-efficiency projects have been developed around two impact in their community: primary implementation paths. Down one path are capital-based walmarturl.com/IYY1aU projects that either replace existing inefficient assets or upgrade or optimize assets for improved efficiency. The other path contains @WalmartVeterans expense-based projects that focus on adjusting, tuning, and We partnered with the controlling existing systems for improved efficiency. @KansasGuard to fill bags Some examples of current projects include HVAC unit replacements, of food for military families: LED parking lot lighting replacements, and upgrading refrigeration walmarturl.com/1c3tX8b equipment. An example of a project still in test or awaiting approval is @WalmartAction adding LED lighting for interior sales floors. This would be applicable The opening of 2 new to both new and existing stores. #WalmartDC stores has resulted in the addition of Do you have a question for approx.