Get The Cutter Edge free www.cutter.com Vol. 33, No. 1 CUTTER BUSINESS TECHNOLOGY JOURNAL 1 Founding Editor: Ed Yourdon Publisher: Karen Fine Coburn Group Publisher: Christine Generali Managing Editor: Cindy Swain Copy Editors: Jennifer Flaxman, Tara Meads Production Editor: Linda Dias Client Services: [email protected] Cutter Business Technology Journal® As business models for creating value continue to shift, new business strategies are is published monthly by Cutter Consortium, constantly emerging and digital innovation has become an ongoing imperative. Cutter an Arthur D. Little Technology company, 37 Business Technology Journal delivers a comprehensive treatment of these strategies to Broadway, Suite 1, Arlington, MA 02474-5552, help your organization address and capitalize on the opportunities of this digital age. USA ⚫ Tel: +1 781 648 8700 ⚫ Fax: +1 781 648 8707 ⚫ Email: [email protected] ⚫ Cutter Business Technology Journal is unlike academic journals. 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Email (Be sure to include for weekly Cutter Business Technology Advisor) Fax to +1 781 648 8707, call +1 781 648 8700, or send email to [email protected]. Mail to Cutter Consortium, 37 Broadway, Suite 1, Arlington, MA 02474-5552, USA. Opening Statement by the Cutter Business Technology Journal Team It’s hard to believe that 20 years ago we were barely Our next piece moves on to business architecture. using cell phones; the Internet — with an extremely According to Cutter Consortium Senior Consultant slow dial-up connection — was just starting to catch on; Whynde Kuehn, “Amid a backdrop of digital trans- and we were saving data on floppy disks. But as we formation and a continually shifting landscape of enter the third decade of the 21st century, technological change, business architecture is gaining momentum progress is staggering and unrelenting. Smartphones, and relevance.” In her article, she discusses the areas in social media, and the Internet have changed the way which business architecture will continue to play a key we communicate. Enterprises are capitalizing on an role and illustrates how three specific scenarios will array of technologies — artificial intelligence (AI), lead the way to increased relevance and leadership. machine learning (ML), automation, and the Internet Kuehn lays out what this might mean to you, along of Things (IoT), to name a few — to transform their with the steps you need to take to realize these benefits. operations, ultimately hoping to deliver better customer experience and greater value. With all that is new and changing before our eyes, we It's hard to believe that 20 years ago we were asked the Cutter Consortium team of experts to weigh barely using cell phones. in on the technologies, strategies, and business models that will have the most relevance this year and beyond. Their responses range from the need for more tech- nology regulation to what technologies will be most Cybersecurity urgently needs attention from businesses transformative, from guidelines for keeping our data and government, according to Cutter Consortium safe to minimizing the profusion of misinformation. We Senior Consultant Paul Clermont. He highlights how are sure you’ll find value in these observations and we several colliding trends — complexity, AI, and inter- trust that they’ll give you the foresight to proceed with connectedness — are compounding long-standing risks. optimism, yet vigilance, into this new decade. Clermont discusses the tactics necessary to address them but cautions that “compounding the difficulty of these tasks is the need to be able to execute algorithms In This Issue and procedures in nanoseconds — a tall order that should inspire a bit of conservatism about how much In our first article, Cutter Consortium Fellow Steve functionality and connectivity we might want versus Andriole discusses the lack of technology regulatory what we truly need.” action by the US government. He opens with the assertion that “the proliferation of misinformation on Next, Cutter Consortium Senior Consultant Claude social media, drones flying in protected airspace, and Baudoin addresses the issue of trust, or mistrust, in the exploding personal surveillance of Americans are the information we rely on to stay informed or to but three examples of the crying need for regulatory make decisions. He writes, “This article is not a action.” Andriole details 10 technology areas in need definitive proposal to achieve the elusive goal of of attention, and the associated guidelines, policies, knowing what we can trust, but rather a set of per- and regulations that would go a long way in keeping spectives and considerations to justify the urgency technology misuse in check. of addressing this issue.” Some reasons for our Get The Cutter Edge free www.cutter.com Vol. 33, No. 1 CUTTER BUSINESS TECHNOLOGY JOURNAL 3 untrusting mindsets include “deep fakes,” voting sys- natural language processing “tools and products … tems breaches, bias in decision algorithms, unknown will accelerate enterprise application of the technology, sources of email, insufficiently secured IoT systems, including the use of speech recognition.” and robocalls. Next, Cutter Consortium contributor Barry M. O’Reilly questions the validity of Agile practices. According to him, “The Agile movement’s focus on process as the We live in an exciting time, with technology a solution to uncertainty has allowed technical quality to catalyst for many of our aspirations. fall by the wayside, bringing even more doubt as to the ability of Agile to actually deliver.” O’Reilly contends that “only the people working directly with a problem can decide on tools and process in the evolving picture Autonomous systems are on the rise and, according to of their project, and their individual talents — not Cutter Consortium Senior Consultant San Murugesan, adherence to or avoidance of certain ideas — guide will “transform many different sectors in unimaginable whether they achieve success or not.” What is your ways.” He describes how technologies such as IoT, opinion on Agile versus talent, or is it Agile and talent? drones, robotics, ML, AI, and nano, among others, will extend the capabilities of autonomous systems. Finally, in our