Role Statement The Position Manager Public Information Department and Information Services Department; Division Experience & Engagement Division Classification Grade 4 ; Value Range 1 Position Type Full time; Fixed-term 12 months until November 2018 Salary Range $79,955 (Base of grade) Position Number MV/9194 Reports to Manager Information Services Date Prepared October 2017 Purpose of this Position The purpose of this position is to provide strong leadership, advocacy and internal stakeholder management for activities that promote public access to museum expertise, knowledge and information, and to ensure that these activities maintain Museums Victoria’s reputation as the State custodian of collections and research. Primary Accountability The position is accountable for the effective management of public information staff, operations, research facilities, information systems and enquiry services of Museums Victoria, and the Discovery Centres located at the Melbourne and Immigration Museum. Duties Manage the development of streamlined and improved public access to MV expertise, knowledge and information through digital channels and MV Information/Discovery Centres and develop and implement associated procedures. Provide leadership to Museums Victoria’s Public Information staff, volunteers and students: planning, budgeting, staffing and solving policy and operational issues, as guided by Museums Victoria policies, procedures, customer service charter and standards. Manage Public Information staff work performance plans and prioritisation of work across Museums Victoria sites and centres. Manage Public Information group planning and outcomes, and contribute to strategic departmental planning, that supports Museums Victoria’s strategic directions. Manage stakeholders and partnerships that are essential for improving and maintaining the Public Information group, its services and facilities for internal and external clients. Advocate the role and function of Public Information and create opportunities that raise the profile of Information/Discovery Centres and enquiry services to both Museums Victoria staff and visitors: promote and expand potential, including digital services. Lead and implement projects and initiatives in MV’s Information and Knowledge Management Strategy under the direction of the departmental manager. Comply with Museums Victoria's policies and procedures and with relevant legislation and regulations Note: The incumbent can expect to be allocated duties, not specifically mentioned in this document, but within the capacity, qualifications and experience normally expected from persons occupying positions at this classification level. Selection Criteria Extensive knowledge and experience in best practice information services management and public enquiries services and the ability to recommend and implement change and innovative solutions. Demonstrated experience and sound understanding of digital applications that facilitate sharing of information and management of data. Demonstrated ability to manage, motivate and lead staff and volunteers, and manage project teams. Demonstrated ability to plan strategically, formulate operational plans and budgets and manage resources. Demonstrated ability to provide client-focussed service and excellent communication and interpersonal skills both verbal and written, including networking, collaboration and the ability to present professionally to external and internal stakeholders. The successful applicant is required to undergo a National Police Records Check and Working with Children Check and be assessed as suitable (new employees are required to meet this cost). (Note: Occupants of this and similar positions would normally possess a degree in a relevant discipline such as Information Management, Librarianship or Museum Studies or similar.) Organisation Context Vision Museums Victoria: Leading museums that delight, inspire, connect and enrich Statement of Purpose As a cherished cultural organisation, we engage in contemporary issues of relevance, interest and public benefit. Both within and beyond our museums, we encourage participation in the diversity of experiences we offer. We develop and use our knowledge, collections and expertise to build connections with and between individuals and communities to enhance understanding and a sense of belonging. Strategic Directions Deepening Connections Investing in Knowledge, Expertise and Collections Digital Transformation Organisational Resilience Building Victoria’s Cultural Capital Values Leadership Respect Reconciliation Human Rights Responsiveness Integrity Impartiality Accountability The Networked Museum Museums Victoria is committed to the concept of the Networked Museum, the definition of which is: “Teams and individuals working in different places and spaces to achieve shared goals and a shared outcome” In practical terms this means focus on developing and maintaining: a clear set of goals accepted organisational principles a commitment to devolve responsibility training and development to enhance the skills of staff mechanisms to break down boundaries between departments a strong emphasis on teamwork. Child Safe Organisation Museums Victoria is strongly committed to the safety and well-being of all children within our venues and through engagement in our outreach programs. We create and maintain a child safe environment. The welfare of children is a top priority and we have zero tolerance for child abuse. Organisational Relationship It is expected that staff will work collaboratively in carrying out their duties and meeting their accountabilities. Reporting Relationships Manager Information Services Manager Public Information Discovery Centre Operations Coordinator Lateral Relationships To effectively perform the role, the incumbent must develop collegiate working relationships within the work unit team, the Department, the Division and related Departments across Museums Victoria. Inherent Physical Requirements Museums Victoria has a duty of care to all staff. If a staff member is unable to perform the physical requirements of the role, Museums Victoria will take reasonable steps to assist the staff member, or to modify the duties, so that the staff member can continue to perform the role without further detriment to their health or safety. Physical Requirement Frequency Posture Sitting at Workstation Occasional- Frequent Standing Occasional Walking Occasional- Frequent Upper Limb/Body Computer Operation Frequent Handwriting Occasional- Frequent Reaching above shoulder and bending below the knee to access Occasional files and books Sustained neck flexion when reading documents Occasional- Frequent Lifting and carrying equipment, books and other printed materials Occasional Trunk Twisting in a seated position to access drawers at the desk Occasional Bending below the knee Occasional Other Simultaneous talking on the telephone and writing down of notes Occasional- Frequent Climbing of stairs Occasional Work Environment Indoor air conditioned offices with carpeted floors About Role Statements As Museums Victoria evolves to meet the changing needs of the Victorian community, so will the roles required of all its staff evolve. As such, staff should be aware that this document is not intended to represent the role which the occupant will perform in perpetuity. This role statement is intended to provide an overall view of the incumbent’s role as at the date of this statement. In addition to this document, the specifics of the incumbent’s role will be described in Department work and project plans, and in performance plans developed by the incumbent and relevant supervisor as part of Museums Victoria’s performance management process. Other Relevant Information Conditions of employment will be in accordance with the prevailing Museums Victoria Enterprise Partnership Agreement. Owing to the nature of the work, occasionally it will be necessary to work overtime. Days worked are any five in seven and employees may be required to work on weekends. Museums Victoria operates from five locations: Immigration Museum, Melbourne Museum, Scienceworks, the Royal Exhibition Building and the Moreland Collection Store. Employees may be required to work from any of these locations. Contact People & Culture Department Museums Victoria PO Box 666 Melbourne VIC 3001 Email: [email protected] .