HOSPITALITY & TOURISM MANAGEMENT 2019 EDITION 2019 Welcome to the world of Hospitality and Tourism! An Honours degree in Tourism and Hospitality Management is like a passport to the entire globe. Managerial level graduates are in high demand across all sectors of the service industry. Skills shortages in hospitality and tourism are well recognized and the industry is in critical need of more management level hospitality and tourism professionals. The HELP programmes in Hospitality and Tourism explore the industry from a social, economic and environmental perspective and equip students with advanced knowledge about tourism and hospitality. These programmes provide graduates from a range of disciplines with the skills needed to sustainably manage tourism products, hospitality resources and management practices.It offers exposure to diverse areas such as tourism analysis and strategy, tourism systems analysis, sustainable tourism and hospitality practices, global destination competitiveness, economic decision-making in hospitality, tourist behavior, sustainability and marketing. At HELP, our history comes with many years of accumulated knowledge and experience in delivering world-class tourism and hospitality courses that produce versatile and ambitious graduates who are able meet the challenges of working in the tourism and hospitality industries anywhere in the world. The training at HELP University will enable the students to immerse themselves in the real world of Hospitality and Tourism. James Ng Kian Seng Head, School of Hospitality and Tourism At first, it was really challenging; everything was new for me: friends, living style, learning environment, and the course of studies. But my friends and lecturers helped me overcome the problems. Moreover, having the right attitude helped: you can’t choose or control your circumstance, but can choose your attitude towards your circumstances. I always have an attitude of learning and an appreciation for others, that’s why nothing could stop me working and studying harder. Prof Andelko Simic [former head of the School of Hospitality and Tourism] inspired me. He avoided spoon-feeding students; instead he taught us to work independently and International Internship Opportunities Students who would like to gain an international work collaboratively, using the experience can apply for International Internships. Some of process of inquiry to search for the countries where students may be able to apply include answers and to pose and solve Spain, USA, Australia and China. The duration of the problems.” internship can vary from 6 months to 1 year. In addition to gaining invaluable international work experience, students will also have the opportunity to learn and strengthen their proficiency in a foreign language as well as immersing themselves in cultural opportunities. Chai Sze Lin Cheah Lai Ee Founder, X Cafe, Johor HR Consultant, PrimeStaff Management I did not encounter much difficulty in Co-Founder, Disconnect Bistro Services Pte. Ltd., Singapore picking up on human resource & Beer Bar, Johor MSc (Project Mgt), University College Dublin related work because as a hospitality BBUS (Hosp Mgt) (First Class BBus (Hosp Mgt) (First Class Hons), HELP Hons), HELP University (2012) University (2013) management student, we were exposed to HELP President's Award (2012) Foundation in Management, Universiti Tunku hotel management and tourism knowledge CEO Sports Scholarship Abdul Rahman (2008) where it is mostly people-related study.” Foon Yew High School (2007) SMK (P) Taman Petaling (2007) 2 Bachelor of Business (Hospitality Management) (Hons) KPT/JPS (R/811/6/0287) (A6839) 03/21 The hospitality industry encompasses a diversity of fields within the service industry, including hotels, resorts, restaurants, event planning, theme parks and others from the tourism industry. Hospitality Management not only concerns accommodation and food and beverage services, but it also covers areas like meetings and events, gaming, entertainment and recreation, tourism services and visitor information. In such a broad-based industry, career opportunities are extensive. As the hotel and hospitality industry moves increasingly from a skill-based to a knowledge-based industry, higher learning has become increasingly critical to opening career doors and I am ambitious. helping managers to be more fully attuned to the culture, services and competitive Appreciating the smiles aspects of the sector. and service of waiters has inspired me to choose the hospitality Hospitality Management is a vibrant, challenging and exotic career. Graduates can industry. After my foundation find employment in casinos, hotels, restaurants, convention centres and special event programme in Vietnam, I'm glad I management companies, so this programme is ideal for people who are mobile, followed my mother's advice and free-spirited and eager for new experiences and cultures. This major delves into chose HELP University for my BBus international hotel operations management, technological applications in hospitality (Hons) degree. At HELP, you will find management and large scale services management, as well as small business purposeful, passionate and operations. supportive lecturers. I enjoyed going Career Opportunities restaurants, bars, cafeterias and formal to classes to experience the love and • Hotels/Resorts/Service Apartments dining rooms. Other responsibilities care of the lecturers. They are always • Food and Service Establishments may also include deciding on the type there when I needed help and they • Recreational Services of service to be offered, preparing staff guided me when I was confused and • Casinos schedules, monitoring staff performance indecisive. They are always willing to • Special Events Management and controlling the costs/inventories of listen. I attribute my success to HELP Companies food/beverages. University, the university of achievers. I'm now working with a 5 star • Entertainment Parks Food and Beverage Manager • Theme Parks property in Vietnam. I thank my The responsibilities of a food and lecturer Datin Hazarah for her advice • Transport Companies – Airlines, Cruise beverage manager will be the day-to- Ships 'Do your best in your tasks, and let day running of the food and beverage them know you are capable'. Thank departments, budgetary controls and Jobs Related to Your Degree you HELP University, thank you my overseeing pricing and purchasing in all wonderful lecturers, and good luck Hotel Manager F&B areas, recruitment and supervision to all of you." Hotel managers plan and direct the of an F&B team and the creation and operations of hotels, resorts, motels implementation of seasonal F&B Le Minh Hien (Vietnam) and similar organisations, and the marketing strategies. Senior Event Manager, Bangkok Marriott Marquis Queen’s Park departments within these facilities. Club Manager Responsibilities would include HELP University President’s Award Overall and general management 2014 preparing budgets, expense control and of clubs, including responsibility for BBus (Hosp Management) First Class scheduling/supervisory duties. generating revenue by increasing Hons (2010-2014), HELP University Restaurant and Food Service Manager membership sales, setting of targets, Foundation in Arts (2009), HELP Restaurant and food service managers training, mentoring and motivating staff University plan and direct the operations of and dealing with members’ queries. 3 Customer Service Manager a business or organisation, assisting The customer service manager in marketing campaigns and Assessment is responsible for the day-to-day overseeing media relations and internal Most subjects follow the assessment management of the front end, which communications, and implementing pattern below: Continuous assessment – 40% means ensuring the highest level of strategies to promote the work of the Final examination – 60% customer service in the organisation. company. Total – 100% A customer service manager is a role model and leader, and must solve Industrial Training Entry Requirement problems, make informed decisions and To enhance the effectiveness of Any one of the following: manage the department wisely in order to classroom learning, students will also be • HELP Foundation in Arts / Foundation achieve maximum results. exposed to hands-on practical learning in Science with a minimum CGPA score which reflects the real-life working of 2.0 out of 4.0 PR Manager • HELP Diploma in Business with a experience. Each student will have to A public relations manager plays an minimum CGPA score of 2.0 out of 4.0 important role in communicating the undergo an intensive industrial training • 2 Cs in STPM*** company’s policy. The public relations programme spanning 24 weeks at well- • 2 A-Level passes manager is the one who oversees the known establishments in the hospitality • 5 Bs in Senior Middle 3 (UEC) efforts of his team in maintaining a industry, including: • 5 CPU passes with a minimum average of 50% favourable image of the company in the • Avani Sepang Gold Coast • The Hilton Hotel, Kuala Lumpur • University Aggregate of 50% or ATAR world of business. score of at least 50 for various • Best Western Premier Dua Sentral, Australian Matriculation Programmes Jobs Where Your Degree Kuala Lumpur • Equivalent qualification • The Dorsett Regency, Kuala Lumpur Would Be Useful *** The stated qualifications need to be • Mezze Restaurant, Kuala Lumpur supported with a pass in Sejarah and Event Manager • The Andaman a Luxury Collection Bahasa Melayu at