Being a good neighbour Corporate Social Responsibility Report 2018 Corporate Social Responsibility Report 2018 I Welcome 2 Highlights the year ended 30 June 3 About Auckland Airport 4 Corporate Social Responsibility (CSR) at Auckland Airport 6 Timeline: our CSR journey 10 Education, employment and the environment Being a good neighbour 12 Tackling climate change 16 Building the ‘airport of the future’ 18 Making progress against our ten material issues 22 Employer and work location of choice 24 Other materiality issues Our Auckland Customer experience 26 Airport waiata Community and Ma-ori engagement 28 E nga- mana-, e nga- reo, Energy and carbon 32 - - E nga waka haere mai ra Waste and water 34 Te-nei ma-tou No- te Taunga wakarererangi Noise and emissions 36 E mihi ana Safety and security 38 Tu- whakahi nei ma-tou Hei poipoi i te tomokanga Ground transport 40 Ki to- ta-tou whenua, ‘Smart’ design and construction 40 Ko Aotearoa, Aotearoa! Table of contents Table 43 People of all origins, languages and Looking ahead to the 2019 financial year vessels – welcome We of the airport greet you Thanks to our valued partners 43 We stand proud and humble as we care for the gateway to our land, Aotearoa! Auckland Airport emergency services officer Hercules Panama presents the Auckland Airport award on the Niuean stage at Polyfest to Sam Tohilima on the Niuean stage at Polyfest to Sam the Auckland Airport award Panama presents Hercules Auckland Airport emergency services officer MA-ORI GOVERNMENT MINISTERS AND OTHER DIGNITARIES ARE WELCOMED ONTO TE MANUKANUKA O HOTUROA MARAE AT AUCKLAND AIRPORT Cover: Corporate Social Responsibility Report 2018 1 Welcome Highlights Auckland Airport: operating sustainably and empowering our of the year ended 30 June 2018 communities through education and employment External acknowledgement Te-na- koutou katoa Auckland Airport strives to be a good neighbour. We want to be a responsible We continued to rank in the Colmar Brunton We received an Airports Council International business that plays a role in the communities we are a part of. In the pages that Reputation Index as one of New Zealand’s top ten award for reducing waste to landfill from follow you’ll read about many of the ways we’ve done this in the 2018 financial year. most trusted companies inbound flights We’ve continued to actively manage our ten material sustainability issues as risks and opportunities across our business to deliver long-term ‘shared value’ for We were included in the FTSE4Good Index for the Enviro-Mark Solutions recognised us as one of everyone with a stake in Auckland Airport. This includes our employees, customers, eleventh year in a row New Zealand’s top carbon reducers business partners, investors, the South Auckland and Auckland communities and all New Zealanders. We were included in the Dow Jones Sustainability We received the Business and Community Shares We signed the national Climate Leaders Coalition statement this year and continued Index for the eighth year in a row (BACS) Education and Skills Award to keep carbon emissions constant, despite an increase in passenger numbers and extensive redevelopment programme. We improved our customers’ journeys with new infrastructure and services, including our expanded international departures We achieved a five-star rating for our first area. We shared the benefits of our investment programme with the community, submission to GRESB Infrastructure placing 215 people in employment and training through Ara, our Auckland Airport Jobs and Skills Hub. We are proud of the role we play as the main gateway to Aotearoa New Zealand, of our contribution to the New Zealand tourism industry and many other industries around the country, and of the many ways we’re helping New Zealanders get ahead. Protecting the natural environment We have an ambitious plan to develop our ‘airport of the future’. Our plan for the local, national and global communities we are a part of is equally ambitious. Many people and organisations have helped us achieve these results. Thank you to everyone listed on page 43 for the part you’ve played. We were the first airport and country in Oceania to We helped airlines recycle 46% of non-quarantine set public carbon reduction targets under the UN- cabin waste Nga- mihi supported Science Based Targets initiative We signed the national Climate Leaders Coalition We reported to the Carbon Disclosure Project for pledge the tenth year in a row Adrian Littlewood Chief Executive Supporting local communities 215 people gained jobs through Ara, our Auckland Our scholarships helped nine local students into Airport Jobs and Skills Hub tertiary education 68 local secondary students gained work Our four education sponsorships helped thousands experience through Ara of South Auckland students gain skills We gave $335,000 to our Auckland Airport Community Trust to distribute to the South Auckland community 2 Auckland Airport Corporate Social Responsibility Report 2018 3 About Auckland 20.6 million % Airport annual passengers 75 30 international fire airlines 5 engines 46 international destinations 174,000+ 4 international flights rescue freight airlines 2 hovercraft Auckland Airport is New Zealand’s largest We hold a 24.99 per cent investment in In the past year we have expanded and 150+ international airport and the third busiest airport Queenstown Airport. upgraded our international departures area, 19 domestic international flights each day in Australasia by passenger numbers. expanded our international terminal destinations The airport community Pier B by adding aircraft stands and pier 4,000 baggage 320+ rescue Connecting Auckland to New capacity and improved our transport 2 The area around the airport is a major business trolleys domestic flights each day boats Zealand and New Zealand to the district. We own 1,500 hectares of land (an infrastructure. In coming years, we plan to world area larger than Auckland’s central business build a combined domestic and international jet terminal, new hotels and a second runway. As the main gateway to Aotearoa district), more than 325,000 square metres of We will also continue to expand The Landing New Zealand, we connect our small island industrial buildings and over 40,000 square business park. nation to the world and play a leading role in metres of retail and office space. supporting New Zealand tourism and trade. In 2018 our terminals and wider airport Our aim is to create an airport that offers Our business also includes significant and precinct were home to more than 800 New Zealanders and overseas visitors an growing property, hotel and retail operations. businesses including two hotels, more than outstanding customer experience with a ‘Kiwi’ flavour, and a business district that We support New Zealand and 100 retail shops, cafés and restaurants, and helps tenants and employees build long-term New Zealanders. We are proud of the role global retailers like Icebreaker and Hugo Boss. businesses and careers. we play in creating thousands of jobs, Tenants in our expanding business district generating billions of dollars in incomes and include global companies like DHL, Fonterra helping people, businesses and industries in and Fuji Xerox. The Landing business park will shops, communities up and down the country provide more than 100 hectares of world-class 24/7 get ahead. developed land when it is complete. cafés and restaurants At 30 June 2018 we employed 506 More than 15,000 people work on the airport 15,000+ permanent, fixed-term and casual staff precinct. Employment here is forecast to 24 x 7 operation, people working at and 93 contractors. Ninety-six Blue Coats continue to grow strongly. Ambassadors welcomed travellers and visitors 365 days a year and around the airport in our terminals. Building our ‘airport of the future’ One of New Zealand’s largest Auckland Airport is becoming a global hub companies for air travel. The number of passengers flying into and out of our airport grew 5.7% per We are one of New Zealand’s largest cent in the 2018 financial year. This number companies and we are publicly listed on the is expected to more than double to 40 million New Zealand and Australian stock exchanges, by 2044. with more than 50,000 shareholders. Our largest shareholder, Auckland Council, owns We have a 30-year plan to accommodate this approximately 22 per cent of the company. growth and deliver our ‘airport of the future’. 4 Auckland Airport Corporate Social Responsibility Report 2018 5 We were delighted to support Kiwis for Kiwis with a $10,000 Twelve Days of Christmas grant and to name this kiwi chick Corporate - Haerenga (‘journey’ in the Maori language). Haerenga is living happily on Motutapu Island in Social Auckland’s Hauraki Gulf. Responsibility (CSR) at Auckland Airport Being a responsible business matters We want to: responsibility policy. Being a responsible business is important to • Empower people through education 1. economic contribution: creating jobs and us – for our business, our neighbourhood, New • Support people into sustainable incomes for New Zealanders Zealand and globally. employment 2. employer and work location of choice: being Four communities of interest, three • Protect the natural environment. a good employer and creating a vibrant business hub themes We chose these themes because people in our 3. customer experience: making journeys We have identified four ‘communities’ and set an communities tell us they are important to them. better for our customers aspiration for each: These outcomes are also relevant to the United Nations’ sustainable development goals. 4. community and Ma-ori engagement: helping • At home (our employees, customers and local people get ahead, respecting mana In addition, these are areas where we can use tenants) – we want to be an employer of whenua choice, offer customers true hospitality: our specialist airport skills and resources to 5.