CONTACT Brand and Communications Department AT A GLANCE — 20, rue Le Peletier 75320 Paris Cedex 09 – France Tel.: +33 (0)1 71 32 90 00 [email protected] 2016 2017 www.keolis.com FOR KEOLIS, BEING A PIONEER IN SHARED MOBILITY MEANS... • Considering all passengers as individuals so that every one of their journeys is a unique and enjoyable experience, in line with their needs and expectations. • Collaborating with each public transport authority and local stakeholders to develop tailored solutions which help to strengthen the attractiveness and vitality of their community over the long term. • Connecting our longstanding expertise as an operator of all forms of collective transport, to new forms of mobility, including light modes, in order to create seamless and attractive multimodal networks. 1983 2016 The world’s first The world’s first driverless driverless automated metro automated shuttle for public transport (Lille) (Lyon) The first multimodal contract 2017 in Australia to be awarded to a private operator (Newcastle) 3 KEOLISGROUPE GROUP KEOLIS AT A GLANCE 2016/2017 KEY FEATURES — A global_ player Our Values Our Mission Three principles that drive the everyday activities in INTEGRATED mobility of each employee. DAY AFTER DAY SOLUTIONS WE INVIGORATE COMMUNITIES WE IMAGINE _ We develop tailored mobility solutions. We innovate continuously BY BEING ATTENTIVE TO to create attractive transport services that put passengers’ comfort LOCAL MOBILITY NEEDS. and well-being first. Buses and coaches Trains WE ENCOURAGE THE USE WE CARE OF PUBLIC TRANSPORT 15 N°1 networks worldwide We place the passenger at the heart of all our actions. We develop AND CREATE MORE for urban networks in France strong relationships with public transport authorities based on 6,000km active listening and transparency. Respect for each of our 58,300 LIVEABLE CITIES 23,500 of track employees is the foundation of our human resources policy. vehicles worldwide BY IMPROVING THE INDIVIDUAL PASSENGER 100% WE COMMIT fossil free in Sweden EXPERIENCE. We respect our commitments to public transport authorities for safety, quality, reliability and operational performance. We are socially responsible in all cities and regions and contribute to sustainable mobility. Driverless Trams automated metros World leader Pioneer and world leader Our DNA 797km We work with cities and communities to adapt our mobility solutions so they better address local challenges of track 137km and the changing lifestyles of their citizens. of track On-demand Bicycles New mobility Medical transport solutions transport Customer Experience Industrial Performance Innovation N°2 for bike-share schemes N°1 As part of our ‘Thinking like a Operations, maintenance and In an ever-changing world, N°1 in France N°1 for transport for urban cable cars in in France passenger’ philosophy and the safety: our primary driver is our we are constantly innovating to with Keolis Santé subsequent action plan implemented industry expertise across all transport develop transport solutions which for passengers 17,340 France in 2016, we are reinforcing our modes, from complex systems such meet the future needs of cities, with reduced mobility in France bicycles 1.2 million commitment to putting the as automated metros and trains to towns and passengers, and (short and long-term A leader journeys passenger experience at the heart innovations such as autonomous make shared mobility options rental, electrically in private driver services per year of what we do. We provide all electric shuttles. increasingly attractive. assisted) in Paris with LeCab passengers with mobility solutions that are simple, seamless and enjoyable. 4 5 KEOLIS GROUP AT A GLANCE 2016/2017 Breakdown of revenue in France 2015 2016 60.6% Urban 59.4% 20.4% Suburban 19.7% 11.4% Greater Paris 12.7% 4.9% EFFIA 5% KEY STATS 1.8% Kisio 1.8% — of Group activities 0.9% Others 1.4% of Group activities Breakdown of international revenue Revenue 5.075 Increase in revenue 2015 2016 in billions of euros 5.002 over past 10 years 48.5% Continental Europe 49% + 1.4% Group 22.9% North America 23.9% 21.9% Australia & New Zealand 21% 2015 2016 6.5% United Kingdom 5.9% of Group activities 0.2% Asia, Middle East, Africa 0.2% of Group activities x 2.6 Recurring EBITDA 313 in millions of euros 296 Number of Employees + 5.5% France International 2015 2016 2015 2016 x 2 x 5 34,200 France (+ 2.3 %) 35,000 Net Income Group share 22,100 International (+ 5.4 %) 23,300 in millions of euros 46 Increase in the 45 + 3.5% number of employees - 3.1% 2015 restated * 2016 Breakdown of capital Digital innovations and services * Compared with €33M announced last year (including impact Sustainable mobility of restatement of €13M associated with UK franchises). 30% Caisse de & 2 conditions Dépôt et SMART CITIES Debt leverage Placement 4 commitments in millions of euros du Québec STUDIED WORLDWIDE The Group’s corporate and social responsibility 13 strategy can be summarised by two conditions as part of an international survey 70% and four commitments relating to passengers, carried out by the ‘Digital Mobility 2.3X Ratio of net debt/EBITDA SNCF employees, the environment and communities Observatory’ 6 7 KEOLIS GROUP AT A GLANCE 2016/2017 Customer Safety Partnering with OBJECTIVES experience — Public Transport — The absolute priority within the Group, passenger and employee Authorities — In its goal to make public safety is the focus of continuous — transport increasingly attractive, improvement throughout all Keolis has translated its Keolis subsidiaries. Within the The Group has built strong KeoLife, our continuous philosophy ‘Thinking like a KeoLife framework, each region relationships with each of the passenger’ into action enabling has the ability to meet even 300 Public Transport Authorities subsidiaries to improve and enrich the most demanding safety it works with through active improvement approach the passenger experience. This standards. listening, transparency and is a continuous improvement maintaining an open dialogue. approach that gives each region This unique approach, now the opportunity to identify set out in Keolis’ Charter of areas for improvement by taking Commitments, enables the Built around seven workstreams KeoLife has provided a clearly defined business inspiration from the best network Group to better respond to practices around the world. the specific needs of each vision since its launch in 2013: to support all Group subsidiaries in continually community. improving their performance and in sharing best practices with our clients and other local stakeholders. In 2016, KeoLife cemented its role as the Group’s shared framework Employee through which each subsidiary can develop their own action plan, engagement in line with local needs. The ‘Full Deployment’ phase of the programme — also began, encouraging all employees to become involved. Keolis considers its 58,300 employees to be its most valuable asset. KeoLife makes each employee responsible for their career plan. The Group’s human resource policy allows employees to benefit from a quality work environment fostering individual motivation, loyalty and performance. CUSTOMER EXPERIENCE Corporate social Operational Economic PARTNERING WITH PTAs responsibility excellence performance — — — From the environment and The Group’s ambition is to In response to the current energy efficiency to business achieve operational excellence uncertainty around the economic ethics, diversity and disability, and improve performance across environment, Keolis strives to Keolis is fully aware of the role it every subsidiary and every optimise the financial performance must play to meet the challenges transport mode. It aims to deliver of its networks. As a result, of sustainable development. the highest possible operational its subsidiaries use a range of The Group and its subsidiaries and maintenance standards to initiatives to promote business OPERATIONAL EXCELLENCE ECONOMIC PERFORMANCE ENGAGEMENT EMPLOYEE are involved in numerous public transport authorities and development and meet client CORPORATE SOCIAL RESPONSABILITY initiatives in these areas and passengers. expectations while reducing costs. work tirelessly to exceed These include optimising business the expectations of their purchases, initiatives to reduce SAFETY stakeholders. fare evasion and reducing energy consumption. 8 9 KEOLIS GROUP AT A GLANCE 2016/2017 TRUST — Community engagement Our Commitments — Fulfil the transport needs and aspirations of communities, by drawing on our regional presence 4and local knowledge. Established through listening, dialogue and transparency, the strength of our partnerships with public transport authorities are a Keolis trademark Innovation and a source of added value to customers. To formalise this approach, the Group has drawn up a charter of nine commitments: and co-creation — Work together with stakeholders and Environmental and innovative start-ups to create5 lasting, social responsibility connected transport solutions. — Continuous improvement Work with local decision makers to promote and successfully — develop sustainable transport systems, Each Group subsidiary will develop and roll-out and continuously strive to provide6 an energy a KeoLife programme based on responsible, efficient and socially-responsible service for continuous progress to improve the reliability, quality and passengers and the local community. accessibility of its services. In doing so, Keolis pledges to provide transport authorities with an efficient