SPECIAL SECTION SEPTEMBER 2016 AUXILIARY OPERATIONS We’re here to serve you — the Notre Dame way INSIDE: The Morris Inn • What’s new in campus dining • The people behind the operations • Food and drink AO2 | NDWorks | September 2016 AUXILIARY OPERATIONS Auxiliary Operations is a diverse group of seven revenue-generating units that support student life, academic endeavors, and research initiatives while serving as the key contributor to campus hospitality and customer service. The division employs over 2,100 full and part-time, temporary, on-call and contract staff. Led by Associate Vice President, David Harr, Auxiliary Operations includes Campus Dining and University Catering; Notre Dame Concessions and Clubs; Morris Inn and Notre Dame Conference Center at McKenna Hall; Hammes Notre Dame Bookstore and Retail Operations; St. Michael’s Laundry; Notre Dame Licensing; and Cedar Grove Cemetery, Segura Arts Studio and the Campus Card Office. Here to serve you, the Notre Dame way MATT CASHORE MATT David Harr in the Hammes Notre Dame Bookstore. ‘Feedback is a gift’ way. We listened, we heard and In addition, says Harr, the purpose campus ID card,” promote Notre Dame at large. we followed up on feedback by division has joined with the Harr says. “And finally, within our BY COLLEEN O’CONNOR, collaborating with many campus Office of Facilities Design and “In partnership with the own division, we are elevating AUXILIARY OPERATIONS departments to Operations and Office of Human Resources, we service through trust and continue ‘moving the various building continue to address recruiting empowerment of our staff. As Auxiliary Operations needle’ in a positive occupants on and training for our staff through Two departments underwent embraces its mantra, manner.” improvements focus groups, forums and ‘Lunch an Organizational Analysis “Feedback is a Gift,” the focus This past year, such as refreshed and Learns.’ For example, and Design (OAD) this year: remains on servanthood. Campus Dining designs for Decio the Morris Inn/Notre Dame St. Michael’s Laundry and “Simply put, we are here collaborated with Café and Starbucks, Conference Center is a hospitality Campus Dining, with the to serve you, the campus the Office of Student Affairs and renovation projects at St. industry leader in Net Promoter Campus Dining OAD being community. That is our and Student Government to Michael’s Laundry. scores, continuing to provide the largest one conducted at mission: to create a culture bring changes in our retail units “We have collaborated with outstanding service on campus, the University to date. Our of hospitality and service in LaFortune Student Center. the Office of Information and has received the AAA Four third-party operators, Follett excellence,” says David A. Burger King has been replaced Technologies on the evolving Diamond Award for the third at the Hammes Bookstore Harr, associate vice president with Smashburger. Three new technology of our division, consecutive year.” and Levy Restaurants at Notre for Auxiliary Operations. micro-restaurants coming to the as well as on one of the The Notre Dame Licensing Dame Concessions and Club, “Step one is to listen,” Duncan Student Center at Notre largest campus initiatives Department, he adds, continues are our strategic partners and he says. “Step two is to Dame Stadium were selected in ever — the design and future to empower over 200 licensees align their operations the collaborate to get things done. conjunction with feedback from implementation of the as an arm of the University to Notre Dame way.” That is the Notre Dame students. Irish1Card, the new multi- use our trademarks as a means to September 2016 | NDWorks | AO3 Campus Dining offers new options Alberganti Arthur Kachmarik this is a valuable lesson that stu- MGM Resorts International. the department this fall. dent feedback creates tangible In his new position, Alberganti Scott Kachmarik, director change.” will be handling concept develop- of student dining, will soon Starbucks, which was closed ment and improvement for new oversee long-awaited renova- most of the summer for ren- and existing retail outlets on cam- tions to North Dining Hall. ovations, has opened with a pus—including three restaurants Campus Dining provides 2.8 fresh new space and offers—in that will open next year in the million meals annually to the addition to the familiar coffee Duncan Student Center. 6,540 students on campus and other drinks—an expanded He’s been evaluating what stu- meal plans, as well as to vis- food menu including sandwiches, dents are interested in, and will itors, students, faculty and Abayasinghe snack items and fruit. also be reviewing retail outlets and staff. Decio Café reopened with menus. Gary Arthur serves as di- King in LaFortune Student an Italian-themed menu, “but “The campus community is rector of catering, which ser- You asked—we listened Center. The fast casual restau- healthy, with simple salads and looking for a more adventurous vices more than 8,000 events rant serving “smashed-to-order” ancient grains,” says Abayasing- style of eating. It’s conservative, per year. BY CAROL C. BRADLEY, burgers, chicken, sandwiches and he. The café, which serves Caffe but evolving,” he says. “We have In addition to retail outlets NDWORKS Haagen-Daz milkshakes, was se- L’Antico coffee, also features lasa- more international students than and the dining halls, the de- lected by a committee including gnas in addition to a soup and a ever. partment manages coin-oper- representatives from student gov- salad bar. Coming up next year for the ated food and beverage con- This fall, the campus sees ernment and Student Affairs as In another change to campus new Duncan Student Center, cessions and laundry vending a new retail dining outlet, well as Campus Dining. dining, Luigi Alberganti has the department is anticipating an on campus and provides food Smashburger, and the reno- Corey Robinson, student body been named to a new position, Asian-concept restaurant based service for the infirmary and vation and re-opening of two president, commented earlier this director of retail dining. on noodle soups and rice bowls the Early Childhood Develop- others, Starbucks and the year, “We have worked alongside A native of Venezuela, Alber- made to order; a restaurant with a ment Center, as well as for the Decio Café. the administration garnering ganti has extensive experience in “farm-to-fork” approach utilizing Congregation of Holy Cross “Smashburger is different student feedback about dining restaurants and hospitality, and locally sourced foods; and an ar- (two residences, the seminary and exciting,” says Chris options in our student center comes to Notre Dame from Las tisan coffee roaster serving gelato and a nursing home). Abayasinghe, director of and are pleased to offer a new, Vegas, Nevada, where he worked and pastries. Look forward to Campus Dining, of the new enhanced dining experience with as director of restaurants at Man- more information in a combined outlet that replaces Burger homespun milkshakes. I think dalay Bay Resort and Casino by news release from students and AO4 | NDWorks | September 2016 Visit MorrisInnEvents.com for information on upcoming events. BARBARA JOHNSTON Book holiday events now! It’s not too early to plan for Christmas…book your holiday party early and earn rewards! Get a head start on the season by booking today, and Morris Inn will gift-wrap some great bonuses Joe Kurth, director of Morris Inn and Notre Dame Conference Center for your event: • Book by August 31 and have your room The Wind Family rental fee waived • Enjoy $60 traditional guestrooms the night Fireside Terrace: of the party Perfect for late summer and fall • Complimentary valet parking With cozy outdoor furniture grouped around a fire pit, the Wind Family Fireside Terrace is the perfect spot to meet for drinks or dinner. Tiki and Tacos on the Terrace From 5:30 to 7:30 p.m. Tuesday, August 30, join us for Tiki and Tacos on the Terrace. Listen to the sounds of ukulele and steel drums while enjoying tiki-inspired cock- tails, tacos al pastor (pineapple and marinated pork) and jerk chicken with mango-curry sauce. View pricing at morrisinn.nd.edu/dining/ For information, call 631-2000 fireside-terrace. No reservations necessary. or visit morrisinn.nd.edu. PHOTOS: PETER RINGENBERG The Wind Family Fireside Terrace September 2016 | NDWorks | AO5 — MORRIS INN AND NOTRE DAME CONFERENCE CENTER — Looking for new meeting, retreat or conference ideas? We have options! Morris Inn and Notre Dame Conference Center staff are here to help our campus partners. Services and amenities include: MATT CASHORE MATT • A dedicated conference planning team as well as a la carte meeting planning services • 28,000 square feet of meeting space • 12 seminar rooms, configured to your specifications • Spacious banquet and dining rooms • 300-person Smith Ballroom • 375-person McKenna Auditorium • In-house audiovisual capabilities • Wireless and high-speed wired internet access In addition, look for new options for registration — online registration is now available via a conference app; in addition, staff can stuff welcome bags and create nametags or lanyards for participants. For more information, call 631- 2121. Unique experiences available for your event PHOTOS PROVIDED OMG PHOTOGRAPHY A tailored Sorin’s Wine Academy Dinner: Sorin’s Wine Academy Kick the food up a notch: For something out of the ordinary in conference events, held monthly at Morris Inn, feature vintners with Notre Dame food, try Morris Inn’s chef-manned stations — enjoy warm doughnuts with a connections. Selections from each winery are paired with a five-course meal choice of sweet caramel or cinnamon sugar toppings, or create your own fried rice showcasing the talents of Morris Inn Executive Chef Patrick Dahms and his culi- dish with a choice of ingredients. For dinner, try our do-it-yourself bloody mary nary team.