MALAYSIA BUILDING SOCIETY BERHAD Annual Report 2016 (9417-K) MALAYSIA BUILDING SOCIETY BERHAD MALAYSIA BUILDING SOCIETY BERHAD (9417-K) (9417-K) 11th Floor, Wisma MBSB No. 48, Jalan Dungun Damansara Heights 50490 Kuala Lumpur www.mbsb.com.my Annual Report 2016 MBSB2016.indb 1 05/04/2017 11:08 AM WHAT’S INSIDE HOW TO GET THE MOST OUT OF OUR REPORT: www.mbsb.com.my MBSB2016.indb 2 05/04/2017 11:08 AM Solidifying the Future MBSB has played a prominent role in the nation’s financial services industry and served as a catalyst for the nation’s SALES AND FINANCIAL economic development for more than six 04 SERVICE CENTRES HIGHLIGHTS decades. To enable a sustainable future, 60 we will continue to strengthen our business and operations thorough proactive measures and initiatives. Leveraging on our strengths and resilience, MBSB remains progressive as we continue to deliver value to our shareholders and strengthen our fundamentals for a solid future. PROFILE OF FINANCIAL 20 DIRECTORS 128 STATEMENTS OVERVIEW 57 Operational Review 112 Sustainability Highlights 02 Our Profile & Presence 58 Financial Review 112 Progressing Affordable 04 Sales and Service Centres 59 Moving Forward Housing 06 Corporate Information 59 Acknowledgement 114 Enabling Infrastructure SMEs 07 Calendar of Events 60 Financial Highlights 115 Fully Embracing Islamic Finance 17 Awards & Accolades CORPORATE GOVERNANCE 116 Our Environmental Efforts LEADERSHIP 62 Statement on Corporate 117 Advancing Communities 18 Board of Directors Governance 120 Sustainability Performance Data 20 Profile of Directors 82 Statement on Risk Management and Internal Control 30 Profile of Shariah Advisory 128 FINANCIAL STATEMENTS Committee (SAC) 89 Audit Committee Report STAKEHOLDER INFORMATION 36 Profile of President and CEO OUR SUSTAINABILITY STATEMENT 247 Analysis of Shareholdings 38 Management Team 97 Sustainability at MBSB 249 Schedule of Properties 42 Profile of Management Team 97 About This Section 250 Notice of Annual General Meeting MESSAGE TO SHAREHOLDERS 98 President and CEO’s 253 Statement Accompanying the Statement 48 Chairman’s Review Notice of Annual General Meeting 100 Sustainability Governance 254 1 Appendix PRESIDENT AND CEO’S MESSAGE, 102 Sustainability Process MANAGEMENT DISCUSSION & 103 Our Stakeholders Proxy Form ANALYSIS 104 Our Material Matters 53 Overall Review 55 Economic Review 56 Business Review MBSB2016.indb 1 05/04/2017 11:08 AM 02 ANNUAL REPORT 2016 MALAYSIA BUILDING SOCIETY BERHAD OUR Profile & presence MBSB HISTORY IN BRIEF MBSB CORPORATE HIGHLIGHTS The origin of Malaysia Building Society Berhad (MBSB) MBSB has been granted with an exemption under Section can be traced back to the Federal and Colonial Building 7(4) of the Borrowing Companies Act 1969 (BCA). Society Limited incorporated in 1950. In 1956, it changed its name to Malaya Borneo Building Society Limited As a result of the change from BCA to Finance Companies (MBBS), with the Malaysian government as its major Act (FCA), all references to borrowing business and shareholder. MBBS was then listed on the Stock Exchange borrowing company were to be construed respectively as of Malaya and Singapore in August 1963. finance business and finance company. The company became an incorporation in Malaysia The FCA was later repealed by Banking and Financial under the Companies Act 1965 on 17 March 1970, before Institutions Act 1989 (BAFIA). it was listed on the Kuala Lumpur Stock Exchange, now Bursa Malaysia on 14 March 1972. The Employees The BAFIA has been repealed and replaced with FSA Provident Fund (EPF) is currently the financial holding 2013. company of MBSB. MBSB IS AN EXEMPT FINANCE COMPANY MBSB was defined as a Scheduled Institution under the repealed Banking and Financial Institution Act 1989 (BAFIA). The status of an Exempt Finance Company was granted to MBSB on 1 March 1972 by the Ministry of Finance and the status has remained since. This allows MBSB to undertake a financing business in the absence of a banking license. Under Section 272 (a) of the Financial Services Act 2013 (FSA), exemptions granted under the BAFIA are deemed to have been granted under the corresponding provision of the Financial Services Act 2013 and shall remain in full force and effect until amended or revoked. MBSB2016.indb 2 05/04/2017 11:08 AM SOLIDIFYING THE FUTURE 03 OUR Profile & NORTHERN presence REGION PERAK REGION EAST COAST REGION 44 SALES AND SERVICE CENTRES NATIONWIDE SABAH REGION CENTRAL REGION SOUTHERN REGION SARAWAK REGION CENTRAL REGION NORTHERN REGION SOUTHERN REGION EAST COAST REGION SARAWAK REGION Damansara Penang Melaka Kemaman Kuching Kuala Lumpur Alor Setar Johor Bahru Kuala Terengganu Miri Petaling Jaya Kangar Seremban Kuantan Sibu Klang Sungai Petani Tebrau Bintulu Batu Caves Butterworth Batu Pahat SABAH REGION Mukah Cheras Kulim Muar Kota Kinabalu Bandar Baru Bangi Langkawi Kluang Sandakan Puchong Kulai Tawau Shah Alam PERAK REGION Keningau Kelana Jaya Ipoh Kota Kinabalu Main Putrajaya Taiping Wangsa Maju Sitiawan Kajang MBSB2016.indb 3 05/04/2017 11:08 AM 04 ANNUAL REPORT 2016 MALAYSIA BUILDING SOCIETY BERHAD sales and service centres Central Region BANDAR BARU BANGI KAJANG KULIM No. 49, Jalan Medan Pusat 2D, No. 2A-G, Jalan Semenyih, No. 26, Jalan Raya, DAMANSARA Seksyen 9, Pekan Kajang, 09000 Kulim, Kedah. Ground Floor, Wisma MBSB, 43650 Bandar Baru Bangi, 43000 Kajang, Selangor. Tel. No. 04-4951400 48, Jalan Dungun, Selangor. Tel. No. 03-87301521 Fax No. 04-4904400 Damansara Heights, Tel. No. 03-89257584 Fax No. 03-87401436 50490 Kuala Lumpur. Fax No. 03-89257708 LANGKAWI Tel. No. 03-20963333 Northern Region No. 26 & 28, Fax No. 03-20963376 PUCHONG PENANG Jalan Pandak Mayah 4, 1-G-1, Ground Floor, Pusat Bandar Kuah, KUALA LUMPUR No. W-00 Ground Floor, Tower 1 @ PFCC, 07000 Langkawi, Kedah. No. 8, Wisma RKT, Wisma Penang Garden, Jalan Puteri 1/2, Bandar Puteri, Tel. No. 04-9666055 Jalan Raja Abdullah, No 42, 47100 Puchong, Selangor. Fax No. 04-9669055 Off Jalan Sultan Ismail, Jalan Sultan Ahmad Shah, Tel. No. 03-80635208 50300 Kuala Lumpur. 10050 Pulau Pinang. Fax No. 03-80635867 Perak Region Tel. No. 03-26912689 Tel. No. 04-2266275 Fax No. 03-26912830 Fax No. 04-2286275 IPOH SHAH ALAM No. 45, Persiaran Greenhill, No. 21, Jalan Plumbum R7/R, PETALING JAYA ALOR SETAR 30450 Ipoh, Perak. Seksyen 7, No. 3, Jalan 52/16, 1578, Jalan Kota, Tel. No. 05-2545659 40000 Shah Alam, Selangor. 46200 Petaling Jaya, 05000 Alor Setar, Fax No. 05-2544748 Tel. No. 03-55105075 Selangor. Kedah. Fax No. 03-55104144 Tel. No. 03-79569200 Tel. No. 04-7314655 TAIPING Fax No. 03-79569627 Fax No. 04-7317996 No. 1, Lot 10958, Jalan Saujana, KELANA JAYA Taman Saujana 3, A-1-11 & A-2-11, Blok A, KLANG KANGAR 34600 Kamunting, Perak. Plaza Glomac, Jalan SS7/19, 33, Jalan Tiara 3, No. 35, Jalan Seruling, Tel. No. 05-8074000 Kelana Jaya, Bandar Baru Klang, 01000 Kangar, Perlis. Fax No. 05-8041444 47301 Petaling Jaya, Selangor. 41150 Klang, Selangor. Tel. No. 04-9766400 Tel. No. 03-78830089 Tel. No. 03-33426822 Fax No. 04-9774141 SITIAWAN Fax No. 03-78830120 Fax No. 03-33411410 Ground Floor, No. 35, SUNGAI PETANI Persiaran PM 3/2, PUTRAJAYA BATU CAVES No. 114, Jalan Pengkalan, Pusat Bandar Sri Manjung, No. 30, Jalan Diplomatik 3/1, Lot 1-0, Jalan SM1 Taman Pekan Baru, Seksyen 3, Presint 15, 62000 Putrajaya. Taman Sunway Batu Caves 08000 Sungai Petani, Kedah. 32040 Sri Manjung, Perak. Tel. No. 03-88810569 68100 Batu Caves, Selangor. Tel. No. 04-4229302 Tel. No. 05-6882700 Fax No. 03-88810572 Tel. No. 03-61777956 Fax No. 04-4212046 Fax No. 05-6882703 Fax No. 03-61772404 WANGSA MAJU BUTTERWORTH Ground Floor, No. 52, CHERAS No. 2783, Jalan Chain Ferry, Jalan Wangsa Delima 6, 185, Jalan Sarjana, Taman Inderawasih, Pusat Bandar Wangsa Maju, Taman Connaught, 13600 Perai, Pulau Pinang. 53300 Kuala Lumpur. 56000 Cheras, Kuala Lumpur. Tel. No. 04-3980145 Tel. No. 03-41421292 Tel. No. 03-91322955 Fax No. 04-3980898 Fax No. 03-41421269 Fax No. 03-91322954 MBSB2016.indb 4 05/04/2017 11:08 AM SOLIDIFYING THE FUTURE 05 sales and service centres Southern Region MUAR Sabah Region Sarawak Region No. 30A-2, Jalan Arab, MELAKA KOTA KINABALU KUCHING 84000 Muar, Johor. No. 203 & 204, Lot 11 & 12, Ground Floor, Tingkat Bawah & Satu, Tel. No. 06-9532000 Jalan Melaka Raya 1, Block C, Lintasjaya Uptownship, Bangunan Tunku Muhammad Fax No. 06-9533200 Taman Melaka Raya, 88300 Kota Kinabalu, Sabah. Al-Idrus, 75000 Melaka. Tel. No. 088-722500 439, Jalan Kulas Utara 1, KLUANG Tel. No. 06-2828255 Fax No. 088-713503 93400 Kuching, Sarawak. No. 6, Lot 9053, Jalan Hj Manan, Fax No. 06-2847270 Tel. No. 082-248240 86000 Kluang, Johor. SANDAKAN Fax No. 082-248611 Tel. No. 07-7717585 JOHOR BAHRU Lot 201, Prima Square, Fax No. 07-7726572 1st & 2nd Floor, Bangunan KWSP, Phase 3, Jalan Utara, MIRI Jalan Dato’ Dalam, 90000 Sandakan, Sabah. No. 1115, Ground Floor, KULAI 80000 Johor Bahru, Johor. Tel. No. 089-223400 Pelita Commercial Centre, 19, Jalan Sri Putra, Bandar Putra, Tel. No. 07-2238977 Fax No. 088-223544 98000 Miri, Sarawak. 81000 Kulai, Johor. Fax No. 07-2240143 Tel. No. 085-424400 Tel. No. 07-6633458 TAWAU Fax No. 085-424141 Fax No. 07-6633284 SEREMBAN Ground Floor, TB 15590, Block B, No. S-1, Kompleks Negeri, East Coast Region Lot 45, Kubota Square, SIBU Jalan Dato’ Bandar Tunggal, 91000 Tawau, Sabah. Ground Floor, SL 166 Lorong 70000 Seremban, Negeri KEMAMAN Tel. No. 089-755400 Pahlawan 7B3, Sembilan. K-10723, Taman Chukai Utama, Fax No. 089-749400 Jalan Pahlawan, Tel. No. 06-7638455 Fasa 4, Jalan Kubang Kurus, 96000 Sibu, Sarawak. Fax No. 06-7630701 24000 Kemaman, KENINGAU Tel. No. 084-210703 Terengganu. Ground Floor, Lot No. 7, Fax No. 084-210714 TEBRAU Tel.