ANNUAL REPORT 2016 Contents 1 Annual Report 4 3 Environmental report 46 15 years of civil and military air navigation services 4 3.1 Air navigation services and the environment 46 6 Main events in 2016 3.2 The Confederation: “Exemplary in Energy” 48 1.1 9 Key performance statistics 3.3 Ecological impact assessment 49 - Operations - Buildings and renewable energy - In brief - Mobility - Traffic trends - Punctuality - Safety 4 Social report 52 - Technical systems 4.1 Personnel numbers and personnel policy 52 1.2 Military air traffic management 16 4.2 Performance and competencies 52 1.3 Regions – Training – Aeronautical data – Consulting 19 4.3 Leadership 52 1.4 Skyguide in Europe 24 4.4 Corporate culture and working environment 53 1.5 Strategic technology programmes 26 4.5 Personnel marketing 53 1.6 Finances 29 4.6 Diversity 53 4.7 Social partnership 54 2 Mission and organization 30 4.8 Occupational health and safety 55 2.1 Skyguide’s airspace 30 4.9 Salary system 55 2.2 Vision, mission and values 30 4.10 Initial and further training 56 2.3 Strategic alignment and thrust 32 2.4 Board of Directors 34 5 Glossary of abbreviations 58 2.5 Executive Board 36 2.6 Organization 38 2.7 Management systems 41 3 E_sky_RA_2016.indd 3 06.03.17 15:15 1 Annual Report 15 years of civil and military air navigation services Skyguide is a High-Reliability Organization. Our product is safety. The aim of the Swiss Confederation’s aviation policy is to ensure that Skyguide was one of the first air navigation services providers to subject Switzerland is well connected with the world in international air link its safety culture to a close and careful examination when it did so ten terms, and thereby ensure that it remains an attractive place to live, years ago. And in 2016 we conducted our first-ever companywide safety work and do business. The air traffic which skyguide manages and analysis following the international model of Eurocontrol, Europe’s monitors at the country’s international airports makes a major umbrella air navigation services organization. In doing so, we sought to contribution to this, and is a key part of our work. But Switzerland’s gain insightful findings on our safety processes and procedures regional airports, too, play a vital role in ensuring strong transport compared with those of our international counterparts. The results connections with the various parts of the country. And in view of this, we confirm that we are on the right track: skyguide’s safety culture is are pleased to see that a solution is now emerging for the financing of among Europe’s best. air traffic services at Switzerland’s Category II airports (such as Bern, Lugano and St Gallen-Altenrhein). Skyguide has concluded individual Skyguide and the Swiss Air Force also celebrated 15 years of integrated contractual agreements with all such regional airports (except Sion) civil and military air navigation services in 2016. The two organizations which will ensure the continued provision of these key infrastructural and their personnel have grown steadily together over that time. And services. The action plan envisaged will now be gradually put into effect. today we are joined by a genuine partnership that bears particular fruit This will enhance the appeal of the regions concerned in the longer in our reliable performance of special joint missions, such as our term, to the benefit of all customers and of Switzerland as a whole. The activities in connection with the annual World Economic Forum in airport operators, the Federal Office of Civil Aviation and skyguide have Davos and the establishment of a permanent aerial policing capability all played a prominent part in the associated preliminary work. for Switzerland. The Swiss National Council debated Revision 1 + to the Federal Aviation The political mandate behind this integrated civil-and-military air Act in its 2016 winter session. One item here which is of particular navigation services approach dates from 2001. And in 2016 the Swiss importance to skyguide is that the company should continue to be Federal Audit Office evaluated its effectiveness under the HELCO project. reimbursed the costs of the air navigation services which it provides in A previous audit had already confirmed that the accounting for the adjacent airspace areas of neighbouring countries which have been Switzerland’s military air navigation services was entirely transparent delegated to its control. The National Council is keen to give skyguide and correct. The results of this latest HELCO audit will be presented to the requisite planning certainty here, and thereby also help maintain the Swiss Federal Finance Delegation in spring 2017. both the availability and the competitiveness of Zurich and Geneva international airports. We hope that the Council of States will be A tragic accident occurred at the end of August 2016 involving an F/A-18 similarly sympathetic to these concerns. fighter of the Swiss Air Force. Shortly after taking off from Meiringen Air Force Base, the aircraft crashed in the Susten area of the Swiss Alps. The Functional Airspace Block Europe Central (FABEC) continues to evolve. pilot did not survive. The military investigation authorities are currently FABEC is Europe’s biggest airspace block, handling over half of the determining the precise events and developments leading up to this continent’s air traffic. The so-called Single European Sky is also taking tragedy, with the support of our air navigation services specialists. increasingly concrete shape. The approval of a new joint airspace policy Parallel to this, skyguide is conducting its own internal investigation, to in the form of “FABEC Airspace Policy 2016” offers clear guidelines for eliminate any weaknesses in air traffic management terms with all overcoming the present fragmentation of Europe’s airspace, to the possible speed. Needless to say, we will be doing our utmost to help benefit of both skyguide and its FABEC partners in France, Germany and ensure the full and exhaustive clarification of this tragic accident. the Benelux states. 4 E_sky_RA_2016.indd 4 06.03.17 15:15 While some setbacks have been experienced along the way, we remain convinced of the benefits and the potential of this international collaboration, which will provide shorter routes for the users of the airspace concerned. We are also pleased to note in this connection that IntACT, the FABEC audit organization which skyguide co-founded, has been honoured with the international CANSO Global Safety Achieve- ment Award. Skyguide is also making a particular contribution to the unification of Europe’s airspace through its pioneering work in the “virtual centre” field – an undertaking which is intended to ensure that multiple physical Walter T. Vogel Daniel Weder air traffic management centres can function as a single entity in technical and operational terms. The concept, which is now being adopted in Switzerland, takes skyguide into a new air traffic manage- ment dimension that is rapidly attracting interest throughout the European continent. The staff survey conducted in 2016 again confirmed the high levels of workplace satisfaction and the particularly strong motivation and commitment among skyguide employees. We are proud of their professionalism and their dedication to serving Swiss aviation. And on behalf of the Board of Directors and the Executive Board, we offer our sincere thanks to all 1 500 of our colleagues for their outstanding work and performance. Walter T. Vogel Daniel Weder Chairman of the Board of Directors CEO 5 E_sky_RA_2016.indd 5 06.03.17 15:15 Main events in 2016 01.01.2016 01 03 04 05 APRIL Area control centres adopt all-digital control systems The Dübendorf area control centre takes the fourth step in the “Stripless” project on the night of 4-5 April, giving air traffic controllers in both Dübendorf and Geneva technical control and support systems that are both paper strip-free and totally harmonized. Skyguide also takes the opportunity to introduce a new version of its Tower Approach Coordination Equipment (TRACE) electronic flight plan data and coordination system for Zurich Airport. JANUARY Geneva and Zurich approach charges reduced by just under 8% Skyguide further lowers its approach charges for Geneva and Zurich international airports, passing on to customers the benefits of various actions taken over the preceding years. MARCH MAY New CLA for AOT personnel Board of Directors approves further steps in the Virtual Centre programme The new collective labour agreement (CLA) between skyguide and its social partner Syndicom for the company’s administrative, operational Further progress is made with the Virtual Centre, the programme that is and technical (AOT) personnel enters into effect on 1 March. The new laying the foundation for skyguide’s future core operations. With Phase accord modernizes various contractual provisions while still ensuring One of the programme (which has been devoted largely to harmonizing workplace security and attractive employment terms. For skyguide, the the equipment and procedures) almost complete, attention turns to key aim of the new CLA is to ensure that salaries will remain affordable Phase Two, which will provide the basis for future operations, with the for the company in the longer term. approval of the new Virtual Centre’s organization, procedures and resources by the Board of Directors. 6 E_sky_RA_2016.indd 6 06.03.17 15:15 Main events in 2016 08 09 AUGUST Action plan refined for funding air traffic services at regional airports In an effort to maintain the high quality of the air traffic services provided at Switzerland’s regional airports despite a new legal ban on its previous cross-subsidization of the services concerned, and while simultaneously reducing the cost of such services to users, skyguide is striving to gradually develop innovative infrastructures and adequate procedures at the airports concerned.