CREATING A BETTER, SUSTAINABLE FUTURESustainability Report Twenty20 FOR ALL This interactive PDF allows you to navigate between pages, sections and links to access information easily or search for a specific item or topic within the Sustainability Report. Back to content GRI index INSIDE THIS REPORT ABOUT THIS REPORT GRI 102-10, 102-46, 102-48, 102-49, 102-50, 102-51, 102-52, 102-53, 102-54, Keyword search Go to page 102-56 INTRODUCTION SUSTAINABILITY AT SUNWAY About This Report 01 Our Approach To Sustainability 93 This Report describes Sunway Berhad’s About Sunway 02 Sustainability Governance 93 (“Sunway” or “Group”) meaningful Who We Are and What We Do 05 Materiality 94 journey of sustainable value creation Go to chapter Stakeholders Engagement 96 in the last seven years as we strive to SUSTAINABILITY: DRIVEN BY OUR LEADERS Views From Our Leaders 06 APPENDICES respond to our environmental, social and Managing Our Risks 12 Key Performance Indicators 98 governance (ESG) impacts. It underlines Determining How We Create Value 14 Membership in Associations 109 our commitment to sharing and reporting Measuring Our Performance 16 FTSE4Good Bursa Malaysia Index 110 on the disclosures of ESG topics and issues Realising Our Ambitions 20 Global Reporting Initiative (GRI) 111 United Nations Sustainable Development Goals (UN-SDGs) 121 that matter most to the Group and our External Assurance Report 122 stakeholders. Apart from disclosing our THE IMPACT SUSTAINABILITY HAS IN OUR Glossary 124 ORGANISATION sustainability strategy, framework and Transforming our Portfolios to Low-Carbon Sustainable Cities initiatives, this Report also communicates Previous page NAVIGATION ICONS: Navigation icons • Impact Stories 24 Sunway’s approach in integrating Task Force on Climate-related Financial Disclosures • Adapting to Climate Change 34 sustainability into our structure, policies, • Managing Our Environmental Impacts 43 Governance Strategy management and operations, providing • Advancing Forward with Innovation 55 Metrics and Targets Risk Management insights into our journey of value creation Advocating a Responsible Value Chain over the long term. Ministry of Housing and Local Government (KPKT) Smart City • Ensuring a Sustainable Supply Chain 57 Framework Smart Government Developing a Safe, Equal and Dignified Workforce Smart Economy REPORT SCOPE AND PERIOD Smart Living Smart Mobility • Impact Stories 60 This Report covers the sustainability performance of Sunway • Respecting Human Rights 62 Smart Environment Smart Digital Infrastructure from 1 January to 31 December 2020 and includes comparative • Ensuring Employee Well-Being 63 historical data where available. Our last Sustainability Report • Future-proofing our People 65 Smart People Go to page was published in April 2020. • Encouraging Inclusive Growth 66 • Ensuring a Safe Workplace 68 Refers readers to other related parts in the Report REPORT CONTENT, BOUNDARIES AND STANDARDS Refers readers to more information online Investing in Community Inclusivity This Report covers Sunway’s operations in Malaysia, which • Impact Stories 76 Go to link contribute 85% of our revenue. • Growing Together with Our Communities 77 DISCLAIMER: • Ensuring No One is Left Behind 83 The statements, data and information provided in this Report have The content of this Report has been reviewed by Sunway’s been prepared to the best of our ability in ensuring completeness, Respecting Ethical Principles Board of Directors and Board Sustainability Committee to accuracy and reliability. We shall not be liable for any errors or determine relevance to the Group’s business to ensure that • Upholding Good Governance 85 omissions that may remain and any losses or inconveniences incurred current and material issues are addressed. Relevant targets • Safeguarding Customer Rights 90 as a result of reliance on information provided in this Report. Sustainabilit y Report 2020 1 Go to chapter Go to front Go to Sunway Go to Sunway cover website social media pages and key performance indicators are established, tracked and Sustainability Accounting Standards Board (SASB) FEEDBACK disclosed to the best of our ability within this Report. The materiality assessment of this Report has been benchmarked Feedback from our stakeholders is vital for us to continually Global Reporting Initiative (GRI) against the SASB standards, in addition to the GRI Standards and improve our reporting and sustainability practices. FTSE4Good requirements. We welcome your views, comments or feedback, which may This Report has been prepared in accordance with the Global be directed to: Reporting Initiative (GRI) Sustainability Reporting Standards: World Economic Forum International Business Council Core Option and meets the criteria of the Bursa Malaysia Main (WEF-IBC) Jacqueline Wong Yin Teng Market Listing Requirements on sustainability reporting as well Sustainability Department, Sunway Berhad as FTSE4Good requirements. Our performance data is categorised according to the pillars set Menara Sunway, This Report has also been prepared with reference to the by the World Economic Forum: Principles of Governance, Planet, Jalan Lagoon Timur, Bandar Sunway, following guidelines and metrics: People and Prosperity. 47500 Subang Jaya, Selangor Darul Ehsan, Economic, Environmental, Social and Governance United Nations Sustainable Development Goals (UN-SDGs) Malaysia. Tel : +603 5639 8234 This Report demonstrates that we have diligently weighed all We are committed to advancing the 17 UN-SDGs and have aligned Email : [email protected] the pertinent risks and opportunities related to the economic, our goals and targets with the global goals in our effort to build environmental, social and governance issues that impact our a sustainable future. ACCESSIBILITY Next page business operations and stakeholders. This report is available on our corporate website: ALIGNED TO GLOBAL STANDARDS AND GOALS FTSE4Good Bursa Malaysia Index http://www.sunway.com.my We perform our level best in fulfilling the FTSE4Good ESG criteria FORWARD-LOOKING STATEMENTS to remain as a constituent of the FTSE4Good Bursa Malaysia Index, which was designed to identify Malaysian companies with This Report contains forward-looking statements related recognised corporate responsibility practices. to Sunway Berhad’s objectives, strategies, plans and future initiatives that are linked to the Group’s business, financial International Integrated Reporting Council (IIRC) and non-financial performance. These statements are This Report is loosely guided by the IIRC framework as we typically identified by words or phrases such as ‘expects’, seek to make comprehensive disclosures of material topics ‘targets’, ‘intends’, ‘anticipates’, ‘believes’, ‘estimates’, ‘may’, ‘plans’, ‘projects’, ‘should’, ‘would’ and ‘will’. and boundaries that are significant to our businesses and ASSURANCE Such statements should not be construed as a guarantee stakeholders. of future operating or financial results considering the We are committed to integrity in our reporting practices and potential risks and uncertainties that can arise from unforeseen Task Force on Climate-Related Financial Disclosures (TCFD) have sought the external assurance services of SIRIM QAS events beyond the Group’s control. Factors that could cause International Sdn Bhd, which has assured the data, initiatives actual results to differ materially from those in the forward- We are guided by the TCFD recommendations in general in and policies in this Report. The assurance report can be found looking statements include global, national and regional disclosing our climate-related issues. In January 2021, Sunway on page 122. became an official supporter of the TCFD to further validate our economic and social conditions, and matters that have not been reviewed or reported on by the Group’s auditors. commitment to climate change. INSIDE THIS REPORT ABOUT THIS REPORT GRI 102-10, 102-46, 102-48, 102-49, 102-50, 102-51, 102-52, 102-53, 102-54, 102-56 INTRODUCTION SUSTAINABILITY AT SUNWAY About This Report 01 Our Approach To Sustainability 93 This Report describes Sunway Berhad’s About Sunway 02 Sustainability Governance 93 (“Sunway” or “Group”) meaningful Who We Are and What We Do 05 Materiality 94 journey of sustainable value creation Stakeholders Engagement 96 in the last seven years as we strive to SUSTAINABILITY: DRIVEN BY OUR LEADERS Views From Our Leaders 06 APPENDICES respond to our environmental, social and Managing Our Risks 12 Key Performance Indicators 98 governance (ESG) impacts. It underlines Determining How We Create Value 14 Membership in Associations 109 our commitment to sharing and reporting Measuring Our Performance 16 FTSE4Good Bursa Malaysia Index 110 on the disclosures of ESG topics and issues Realising Our Ambitions 20 Global Reporting Initiative (GRI) 111 United Nations Sustainable Development Goals (UN-SDGs) 121 that matter most to the Group and our External Assurance Report 122 stakeholders. Apart from disclosing our THE IMPACT SUSTAINABILITY HAS IN OUR Glossary 124 ORGANISATION sustainability strategy, framework and Transforming our Portfolios to Low-Carbon Sustainable Cities NAVIGATION ICONS: initiatives, this Report also communicates • Impact Stories 24 Sunway’s approach in integrating Task Force on Climate-related Financial Disclosures • Adapting to Climate Change 34 sustainability into our structure, policies, • Managing Our Environmental Impacts 43 Governance Strategy management and operations, providing • Advancing Forward with Innovation