Clydesdale After School Care - Motherwell Day Care of Children Motherwell Inspected by: Aileen Quinn Type of inspection: Unannounced Inspection completed on: 16 May 2014 Inspection report continued Contents Page No Summary 3 1 About the service we inspected 5 2 How we inspected this service 7 3 The inspection 11 4 Other information 25 5 Summary of grades 26 6 Inspection and grading history 26 Service provided by: Clydesdale After School Care Limited Service provider number: SP2004004140 Care service number: CS2004081945 Contact details for the inspector who inspected this service: Aileen Quinn Telephone 01698 897800 Email [email protected] Clydesdale After School Care - Motherwell, page 2 of 28 Inspection report continued Summary This report and grades represent our assessment of the quality of the areas of performance which were examined during this inspection. Grades for this care service may change after this inspection following other regulatory activity. For example, if we have to take enforcement action to make the service improve, or if we investigate and agree with a complaint someone makes about the service. We gave the service these grades Quality of Care and Support 4 Good Quality of Environment 4 Good Quality of Staffing 4 Good Quality of Management and Leadership 4 Good What the service does well Staff had involved children and their parents/carers very well in planning and agreeing how the service would be provided. Staff had created a welcoming enviroment for children. What the service could do better Any evaluations of the service should be dated to allow staff to measure their success. Infection control training should be sought for staff and shared with children. Risk assessments should be updated to reflect how the service operates. The manager must keep a record of visits to the service as these must take place at least once a week in line with our peripatetic manager guidance. A fridge thermometer must be purchased to allow staff to check that the temperature is meeting food safety guidance. A policy on lone working should be developed to support staff. A development plan for the service should be in place. An annual return for the service must be submitted to us by the due date. What the service has done since the last inspection This service has been inactive since 2012. Since then it had moved premises and began operating again in March 2014. This is the first inspection in these premises. Clydesdale After School Care - Motherwell, page 3 of 28 Inspection report continued Conclusion Children enjoyed their time in the service and were making decisions about what they did while there. We saw that very good relationships between staff and children had been developed. Parents/carers we spoke with were very happy with the service provided. Although we have identified several areas where the service should develop, overall we were confident that children were safe and happy and enjoyed their time in the service. Who did this inspection Aileen Quinn Clydesdale After School Care - Motherwell, page 4 of 28 Inspection report continued 1 About the service we inspected The Care Inspectorate regulates care services in Scotland. Information in relation to all care services is available on our website at www.careinspectorate.com. This service was previously registered with the Care Commission and transferred its registration to the Care Inspectorate on 1 April 2011. Requirements and recommendations. If we are concerned about some aspect of a service, or think it could do more to improve, we may make a recommendation or requirement. - A recommendation is a statement that sets out actions the care service provider should take to improve or develop the quality of the service but where failure to do so will not directly result in enforcement. Recommendations are based on the National Care Standards, relevant codes of practice and recognised good practice. - A requirement is a statement which sets out what is required of a care service to comply with the Public Services Reforms (Scotland) Act 2010 and Regulations or Orders made under the Act, or a condition of registration. Where there are breaches of the Regulations, Orders or conditions, a requirement must be made. Requirements are legally enforceable at the discretion of the Inspectorate. The service is registered to provide out of school care for a maximum of 30 children attending primary school up to the age of 16. It can operate Monday to Friday during term time between 7.00-9.00am, and 3.00- 6.00pm. The provider has another out of school care service in Wishaw registered with us. The service is currently using the Motherwell premises for after school care, and using the premises at their other service in Wishaw for before school care and during school holidays. The provider also manages both services and two staff provide activities, care and support for children attending. The service is provided from the Arena building of Aquatec in Motherwell. The service has the use of swimming facilities in Aquatec two days a week. The service aims to, "provide a top quality service in a safe, happy and comfortable environment." Based on the findings of this inspection this service has been awarded the following grades: Quality of Care and Support - Grade 4 - Good Quality of Environment - Grade 4 - Good Clydesdale After School Care - Motherwell, page 5 of 28 Inspection report continued Quality of Staffing - Grade 4 - Good Quality of Management and Leadership - Grade 4 - Good This report and grades represent our assessment of the quality of the areas of performance which were examined during this inspection. Grades for this care service may change following other regulatory activity. You can find the most up-to-date grades for this service by visiting our website www.careinspectorate.com or by calling us on 0845 600 9527 or visiting one of our offices. Clydesdale After School Care - Motherwell, page 6 of 28 Inspection report continued 2 How we inspected this service The level of inspection we carried out In this service we carried out a low intensity inspection. We carry out these inspections when we are satisfied that services are working hard to provide consistently high standards of care. What we did during the inspection We wrote this report following an unannounced inspection. The inspection took place on Thursday 15 May 2014 between 3.15 and 6.45pm. It continued the following day, Friday 16 May 2014 between 3.15 and 6.30pm. Feedback was given to the provider and staff on Friday 16 May 2014. As part of the inspection we took account of the self assessment form that we asked the provider to complete and return to us. We did not receive an annual return from the provider and they advised us before its due date that this was because of problems accessing our website. We sent four care standards questionnaires to the service to give to families using it. We received one completed questionnaire before the inspection. During the inspection process, we gathered evidence from various sources, including the following: We spoke with: • the provider/manager • two members of staff • two parents/carers • six children We looked at: • the environment and how it was used by staff and children • medication procedures • accident records • newsletters • questionnaires completed by staff, children and parents/carers • risk assessments Clydesdale After School Care - Motherwell, page 7 of 28 Inspection report continued • attendance records • staff training • minutes of staff meetings • how staff planned for children • complaints procedure Grading the service against quality themes and statements We inspect and grade elements of care that we call 'quality themes'. For example, one of the quality themes we might look at is 'Quality of care and support'. Under each quality theme are 'quality statements' which describe what a service should be doing well for that theme. We grade how the service performs against the quality themes and statements. Details of what we found are in Section 3: The inspection Inspection Focus Areas (IFAs) In any year we may decide on specific aspects of care to focus on during our inspections. These are extra checks we make on top of all the normal ones we make during inspection. We do this to gather information about the quality of these aspects of care on a national basis. Where we have examined an inspection focus area we will clearly identify it under the relevant quality statement. Fire safety issues We do not regulate fire safety. Local fire and rescue services are responsible for checking services. However, where significant fire safety issues become apparent, we will alert the relevant fire and rescue services so they may consider what action to take. You can find out more about care services' responsibilities for fire safety at www.firelawscotland.org Clydesdale After School Care - Motherwell, page 8 of 28 Inspection report continued What the service has done to meet any recommendations we made at our last inspection This service became inactive in 2012. This is the first inspection since then. No recommendations have been made since 2012. The annual return Every year all care services must complete an 'annual return' form to make sure the information we hold is up to date. We also use annual returns to decide how we will inspect the service. Annual Return Received: No Comments on Self Assessment Every year all care services must complete a 'self assessment' form telling us how their service is performing. We check to make sure this assessment is accurate. The quality of information in the self assessment could be improved. We spoke to the manager about this and she told us that there were difficulties in accessing the form before the inspection.