Study on passenger transport by taxi, hire car with driver and ridesharing in the EU ANNEX IV – Case Studies Report Study contract no. MOVE/D3/SER/2015-564/SI2.715085 Prepared by: Simona Frazzani (Grimaldi), Gabriele Grea (CERTeT Università Luigi Bocconi), Alessandro Zamboni (Wavestone), Noti Kletia (Grimaldi), Dalila Frisani (Grimaldi), Giuseppe Siciliano (CERTeT Università Bocconi), Mirjam Louws, Marc Padberg (Kneppelhout Korthals Advocaten), Zuzanna Wencel-Czuryszkiewicz, Artur Swinturn (Magnusson Poland), Agnes Said (Sweden). Revised by: Simona Frazzani 26 September 2016 EUROPEAN COMMISSION Directorate-General for Mobility and Transport Directorate C - Land Unit C.1 - Road Transport Contact: Peter SZATMARI E-mail: [email protected] European Commission B-1049 Brussels Study on passenger transport by taxi, hire car with driver and ridesharing in the EU Europe Direct is a service to help you find answers to your questions about the European Union. 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AMSTERDAM CASE STUDY ................................................................................ 7 I.1 Introduction ............................................................................................. 7 I.2 Regulatory and Administrative Framework .................................................... 7 I.3 Enforcement ........................................................................................... 15 I.4 New Urban Mobility ................................................................................. 16 I.5 Market analysis ....................................................................................... 16 I.6 Users’ satisfaction ................................................................................... 18 I.7 Market conditions and development ........................................................... 19 I.8 Conclusions ............................................................................................ 19 II. BRUSSELS CASE STUDY .............................................................................. 21 II.1 Introduction ........................................................................................... 21 II.2 Regulatory and Administrative Framework .................................................. 22 II.3 Enforcement ........................................................................................... 32 II.4 New Urban Mobility ................................................................................. 36 II.5 Market analysis ....................................................................................... 38 II.6 Users’ satisfaction ................................................................................... 43 II.7 Market conditions and development ........................................................... 44 II.8 Conclusions ............................................................................................ 46 III. LONDON CASE STUDY ................................................................................ 47 III.1 Introduction ........................................................................................... 47 III.2 Regulatory and Administrative Framework .................................................. 47 III.3 Enforcement ........................................................................................... 63 III.4 New Urban Mobility ................................................................................. 65 III.5 Market analysis ....................................................................................... 66 III.6 Users’ satisfaction ................................................................................... 73 III.7 Market conditions and development ........................................................... 77 III.8 Conclusions ............................................................................................ 78 IV. PARIS CASE STUDY .................................................................................... 80 IV.1 Introduction ........................................................................................... 80 IV.2 Regulatory and Administrative Framework .................................................. 80 IV.3 Enforcement ........................................................................................... 90 IV.4 New Urban Mobility ................................................................................. 91 IV.5 Market analysis ....................................................................................... 92 IV.6 Users’ satisfaction ................................................................................... 98 IV.8 Conclusions .......................................................................................... 101 V. ROME CASE STUDY ...................................................................................... 102 V.1 Introduction ......................................................................................... 102 V.2 Regulatory and Administrative Framework ................................................ 103 4 Study on passenger transport by taxi, hire car with driver and ridesharing in the EU V.3 Enforcement ......................................................................................... 113 V.4 New Urban Mobility ............................................................................... 115 V.5 Market analysis ..................................................................................... 115 V.6 Users’ satisfaction ................................................................................. 117 V.7 Market conditions and development ......................................................... 120 V.8 Conclusions .......................................................................................... 121 VI. STOCKHOLM ............................................................................................ 123 VI.1 Introduction ......................................................................................... 123 VI.2 Regulatory and Administrative Framework ................................................ 123 VI.3 Enforcement ......................................................................................... 128 VI.4 New Urban Mobility ............................................................................... 129 VI.5 Market analysis ..................................................................................... 130 VI.6 Users’ satisfaction ................................................................................. 132 VI.7 Market conditions and developments ....................................................... 133 VI.8 Conclusions .......................................................................................... 134 VII. WARSAW CASE STUDY .............................................................................. 136 VII.1 Introduction ...................................................................................... 136 VII.2 Regulatory and Administrative Framework ............................................. 136 VII.3 Enforcement ...................................................................................... 144 VII.4 New Urban Mobility ............................................................................ 146 VII.5 Market analysis .................................................................................. 147 VII.6 Users’ satisfaction .............................................................................. 148 VII.7 Market conditions and development ...................................................... 150 VII.8 Conclusions ....................................................................................... 150 VIII. VIENNA- BRATISLAVA CASE STUDY ......................................................... 152 VIII.1 Overview of the taxi, hire car with driver and ridesharing in Vienna .......... 152 VIII.2 Overview of the taxi, hire car with driver and ridesharing in Bratislava ...... 153 VIII.3 Cross border catchment area ............................................................... 154 VIII.4 Transport providers information ........................................................... 155 VIII.5 Conclusions ....................................................................................... 156 5 Study on passenger transport by taxi, hire car with driver and ridesharing in the EU Methodology The methodology for the in-depth case studies was similar to the methodology applied to the country reports with the addition of the consumer panel. The case-studies have been prepared based on desk research and with the replies to the stakeholder consultation. Each case study has been drafted by a national legal expert according to a template. A different template was used in the cross-border case since it covers only certain cross-border aspects. Each report is accompanied by quantitative data collection covering the available data