Tawanna Riley Dorcas As an integral LifeBridge Health Partner, VSP continued to demonstrate true value and impact to the health system and community. This past year, VSP became LifeBridge Health’s preferred Tatjana Tennille Sherwood print and mail vendor while developing innovative workforce development initiatives within LifeBridge Health and Care Bravely the local community. David Krajewski LifeBridge Health began its “Care Bravely” campaign to the greater Baltimore Executive Vice President community in early 2019. At VSP, our mission is to maximize the employability of Partnering with LifeBridge Health Chief Financial Officer persons with significant barriers to employment through an array of workforce President, LifeBridge development services, while being mutually enhancing to LifeBridge Health. We has opened many doors for VSP. Health Partners take our mission to heart and we “Care Bravely” for our community. Neil Meltzer, President and Chief Executive Officer of LifeBridge Health, emphasizes 2019 has proven to be an exemplary year for VSP in many ways. VSP became a LifeBridge Health Partner, which opened numerous doors “At LifeBridge Health, we celebrate both what makes us diverse and unique and for VSP to provide dynamic workforce development services to new what makes us the same—our shared purpose of caring for our communities populations at LifeBridge Health and in the community-at-large. This together.” VSP exemplifies this shared purpose each and every day. “partner” status allowed us to expand our business services to fulfill As you read our year in review, we hope to have conveyed how we care bravely, greater LifeBridge Health-wide need in digital print, mail and janitorial services. through our services, our staff and to our many and varied customers. Print Center Volume Doubles New Products and Services VSP became LifeBridge Health’s “printer of choice.” As a result, digital • Vehicle decals printing, mail and wide format printing volume increased exponentially. With our state-of-the-art equipment and technology capabilities, we more than • Floor lamination decals doubled our production volume across all print center services, as compared • Vinyl door lettering to 2018. VSP was an integral partner in implementing LifeBridge Health • Wall clings print campaigns, including Care Bravely, Innovation Hub, the Grace Medical • Large format backdrop Center acquisition and grand opening. 5355 1.8 M 2K printprint orders orders (Jot, Poster, forms ordered forms managed Marketing & ReqDirect combined) “Thanks for processing the Food Fund Brochure Package so quickly. Your team is a well-oiled machine!” Susan Flinkman Jewish Community Services “WOW, what a super team you have! I am so impressed! THANK YOU to you and your team, I ePublishing & Forms Management greatly appreciate it!” VSP launched a new service line – ePublishing, a complementary service to our print services. Helen Whelan Fully accessible across all mobile platforms, ePublishing converts a PDF document into a Parisi Speed School | Tribe Team Training LifeBridge Health & Fitness mobile, interactive tool. VSP ePublished LifeBridge Health monthly newsletters, making the newsletter more accessible and interactive. “I just unrolled the banners and… I am impressed! THANK YOU FOR THIS AMAZING JOB, our event was a BIG SUCCESS.” Daniel Petitta From a forms management perspective, VSP began Carroll Hospital forms management Seylou Bakery and Mill Washington DC services this year, creating a seamless process for form updates and ordering. We began this OUR REVIEWS same process with our newest LifeBridge Health entity, Grace Medical Center. BUSINESS HIGHLIGHTS VSP Print & Mail Center NEW PRINT CENTER CUSTOMERS VSP Janitorial Cleaning Expansion VSP expanded its janitorial services to LifeBridge • Avila Home Care Health facilities in Pikesville and Randallstown. These include LifeBridge Health and Fitness in Pikesville and • Dankmeyer Prosthetics and Orthotics the 5400 Old Court Road building. • Devaney & Associates • ExpressCare • Holly Poultry • Metz Culinary Management • NovaCare • Pulse • RR Donnelly 9.3 • Seylou Bakery & Mill average years of employment among VSP contract • Springwell employees • St. John the Evangelist Church • Strawberry Frog • Thread 1.5 M square feet cleaned daily across VSP janitorial services Gladys Lemon, VSP Employee VOCATIONAL SERVICES OF ALL EMPLOYED GRADUATES MEETING THE HIRING NEEDS OF THE COMMUNITY 43 429 429 full time SERVED ACROSS ALL VOCATIONAL SERVICES placements (ASSESSMENT, TRAINING AND PLACEMENT) 79% 201 COMPLETED TRAINING TOTAL NUMBER OF PARTICIPANT SUCCESS RATE 34 PEOPLE TRAINED average hours 255 worked weekly ADULTS TRAINED 150 YOUTH 104 67 $12.46 TRAINED 105 ACTIVE JOB SEEKERS PEOPLE EMPLOYED average hourly wage (AGES 16-24) NUMEROUS INDIVIDUALS THAT COMPLETED TRAINING RETURNED TO at the time of hire HIGH SCHOOL OR WERE REFERRED TO COMMUNITY PROVIDERS FOR SUPPORT, FURTHER TRAINING AND PLACEMENT SERVICES. EMPLOYERS OF VSP GRADUATES Alco Doors and Hospital Sinai Hospital Boston Market Loyola University TEK Systems Colonial Security Systems Maryland Live! Casino & Hotel University of Maryland, Baltimore Washington Medical Center Crothall Healthcare @ University of McDaniel College Maryland Up-To-Date Laundry 50% MedStar – Union Memorial Hospital 78% VSP Dollar Tree Millard Mail Services WPM Real Estate Management EPI-USE America Inc. Northwest Hospital Healthcare Services Group Pinnacle @ Heritage Dealerships Homestead Senior Center Planit Levindale Hebrew Geriatric Center REACHED A MINIMUM OF 90 WERE HIRED WITH BENEFITS DAY EMPLOYMENT LIFEBRIDGE HEALTH PLACEMENT HIGHLIGHTS TENNILLE HOLMES – WEBSTER MEETING HIRING NEEDS OF LIFEBRIDGE HEALTH Programs: Work Readiness @ LifeBridge Health, VSP Employment Key Skills Gained: essential skills, janitorial skills, leadership skills Outcome: Lead Janitor, Garmatz Federal Courthouse & 5400 Old Court Road TOTAL NUMBER OF PLACEMENTS 39 33 3 @ SINAI @ VSP Tennille’s goal is to advance to a VSP supervisor position. She demonstrates that “you don’t have to be stuck in life and 2 1 you can follow your own path.” @ NORTHWEST @ LEVINDALE Tennille was referred to Work Readiness @ excellent cleaning skills. In 2018, Tennille was LifeBridge Health in 2013 where she realized given the opportunity to train as a team lead. She “more growth in myself than at any other time mastered the duties of that position and she was DEPARTMENTS THAT HIRED VSP GRADUATES in my life. This program helped mold me into the asked to oversee cleaning of a new VSP contract person I am today. I am now driven, not by money, site in 2019. Accounts Payable Information Services Progressive Care Unit but by new experiences and challenges. I learned Adult Day Services Inpatient Rehabilitation Security to turn negatives into positives, and problems into In this new role, Tennille trains new employees, Cafeteria Labor & Delivery Telecommunication solutions.” conducts inspections, communicates with Emergency Department LifeBridge Health and Fitness VSP Contract Sites – SSA & MVA management, oversees inventory and monitors Environmental Services Mailroom VSP Mailing Center Once she completed training in November 2013, employee attendance records. Food and Nutrition Materials Management - Perioperative Warehouse/Distribution Tennille was hired as a VSP janitor at the Garmatz Gastrointestinal & Genitourinary Unit Parking Services Federal Courthouse. Building tenants and VSP Greenspring Cafe Patient Transportation management quickly recognized Tennille’s Tennille’s Journey Click to return to Care Bravely Page DORCAS SOUTHERS-COLEMAN Programs: Work Readiness @ LifeBridge Health, Job Placement and Retention Services Key Skills Gained: essential job skills, job-related (medical clerical) skills, job readiness and job search skills Outcome: Medical Assistant I, University of Maryland Medical System Dorcas appreciated and highly recommended VSP services. “I felt supported all the way through my VSP experience and now have the confidence I need to look to the future again.” Dorcas was out of the workforce for five years. She Within six weeks, Dorcas was hired as a Medical was ready to return to work and was referred by Assistant I with the University of Maryland Medical the Division of Rehabilitation Services to VSP for System in the Bone Marrow Outpatient Clinic. She Work Readiness @ LifeBridge Health. Training as draws blood, accesses ports and monitors patient a front desk greeter at Sinai Hospital in the Rubin IV’s. VSP staff supported Dorcas for the first four Institute for Advanced Orthopedics, her confidence months of employment where her coach helped was regained and she learned new her “adjust to work again and learn how to solve job-related skills. challenging work situations.” Once training was complete, Dorcas entered Recently, Dorcas was offered a promotion to VSP’s job placement service, where she found Medical Assistant II, effective early 2020. In this the individualized service approach and structure new role, Dorcas will mentor and train new staff. beneficial. She was impressed by the assistance Looking to the future, her goal is to remain in the she received with job leads, online applications and healthcare field as registered nurse or in medical connections to numerous employers. billing. GAINING EXPERIENCE AND CONFIDENCE Dorcas’ Journey Click to return to Care Bravely Page SHERWOOD DORSEY Programs: Work Readiness @ LifeBridge Health, Employee Excellence Key Skills Gained: essential job skills, job-related (janitorial)