2014 VOLUNTEER HANDBOOK THE INS AND OUTS OF VOLUNTEERING Dear Volunteer, Welcome to the 2014 LPGA Founders Cup! Thank you for joining us in what will be an exciting week with the best women golfers in the world that make up one of the strongest fields on the LPGA schedule. We need your help to successfully execute this event, and your dedication and support is greatly appreciated. Please take a moment to review this informational guide before arriving on site for your first shift. Since this is a go-to guide for all tournament information, you can print off and bring it with you for reference during your assigned shifts. The important phone numbers, schedules and tournament facts will be helpful throughout tournament week. If you have any additional questions, please contact your assigned committee chairperson or hole captain. On behalf of, the LPGA, and all the players, caddies, and staff, I extend my sincere appreciation for your volunteer efforts. Sincerely, Cara Manas Tournament Coordinator [email protected] Tournament Facts Dates: March 18-23, 2014 Venue: JW Marriott Desert Ridge Resort and Spa Format: 72-hole competition, with 36-hole cut to 70 players and ties Purse: $1.5 million $500,000 awarded to LPGA-USGA Girls Golf Field: 132 Players Live Golf Channel Coverage: Thursday, March 20 3:30-6:00 p.m. Local Time Friday, March 21 3:30-6:00 p.m. Local Time Saturday, March 22 4:00-6:00 p.m. Local Time Sunday, March 23 4:00-6:00 p.m. Local Time Website: www.lpgafounderscup.com Tournament Staff Executive Director – Chris Garrett Tournament Director – Drew Blass Sales and Marketing Manager – Kristy Nutt Tournament Coordinator – Cara Manas Operations Coordinator – Eric Newell Office Address: 8350 S. Kyrene Rd. Suite 104 Tempe, AZ 85284 Marriott Address: LPGA Founders Cup 5350 E. Marriott Drive Phoenix, AZ 85054 Phone: 1.888. LPGATIX or 386.236.1441 Founders Facts The LPGA Founders Cup was established to honor the 13 original Founders of the LPGA, as well as to help provide a future for the LPGA-USGA Girls Golf Program, which has received more than $1.5 million from tournament proceeds in the last three years. Each year we also select LPGA Pioneers to be honored. Below you will find a list of the previous LPGA Pioneers that have been honored, including this year’s, as well as a complete list of the 13 original Founders of the LPGA. The 13 Original Founders of the LPGA Alice Bauer Babe Zaharias Bettye Danoff Betty Jameson Helen Dettweiler Helen Hicks Louise Suggs *Marilynn Smith Marlene Hagge Opal Hill Patty Berg Sally Sessions *Shirley Spork * denotes those Founders that will be in attendance at the tournament LPGA Pioneers Honored 2012: Betsy Rawls, Barbara Romack, Mickey Wright, and Peggy Kirk Bell 2013: Carol Mann and JoAnne Carner 2014: Kathy Whitworth and Renee Powell *Kathy Whitworth *Renee Powell VOLUNTEERING A to Z Admission / Will Call The Admissions / Will Call Tent is located at the main entrance, located near the Practice Range and will be open each day Tuesday, March 18 – Sunday, March 23. Attitude You are representing the entire tournament as a volunteer. Any time you are in uniform, there will be spectators, players, and other VIP's assuming you are on duty. Please help us make all guests feel welcome, answer questions, and help those in need. Autograph Policy The policy established by the LPGA Tour states that players are asked to sign autographs only before or after a round on official tournament days. Please do not ask for autographs while you are on duty. Badge Information Each volunteer will receive one volunteer badge for the week. This badge must be visible at all times. Your badge will also serve as your ticket into the tournament on days you are not volunteering. Buses (times subject to change) Buses transporting volunteers to the course will operate during the tournament week at Horse Lover’s Park, 19224 North Tatum Blvd, Phoenix. Shuttle buses will run continuous loops from the parking lot to the drop off location at the main entrance. Tuesday and Wednesday from 5:30am-6:00pm Thursday and Friday from 5:30am-8:00pm Saturday and Sunday from 6:00am-7:00pm Cameras & Camcorders Cameras are allowed on the course Tuesday and Wednesday only during practice rounds and the Pro-Am. Cameras ARE NOT ALLOWED on the grounds Thursday through Sunday. Please inform a security guard if you see a camera on the course at any time Thursday through Sunday. Do not confiscate any items. Carts & Radios Any volunteer using a cart and/or radio should use caution to avoid interfering with golf in any manner. Utilization of the cart should be held to a bare minimum during play; avoid using routes congested with spectators or adjacent to golfers. Chairpersons needing carts will check out their carts from the cart barn. Chairpersons checking out radios will pick up their radios at the radio trailer near the tournament office compound. Emergencies For medical assistance, please notify a marshal, LPGA staff member or Tournament personnel on the hole closest to you. A marshal will have a radio on each hole. Please inform the marshal of the emergency. In the case of an emergency, use the following procedures: 1. For immediate medical emergencies dial 911. 2. Survey the scene (check for potential danger). 3. DO NOT move the person. Make the person as comfortable as possible without moving him/her. 4. Contact the nearest marshal, LPGA staff member or Tournament personnel with a radio so he/she can notify First Aid. Give the exact location of the emergency (e.g. player’s left on the 18th green). 5. Stay at the scene until the emergency personnel arrive. 6. Provide background of medical problem or emergency if possible. First Aid The First Aid tent is located in the expo area at the main entrance. Please make yourself aware of the First Aid location before your first shift. Food and Beverage Volunteers will check in with their chairmen to receive a food voucher for the day. The voucher is good for a sandwich, side and drink only the days that you are working. These vouchers can be redeemed at any full-service concession stand. Complimentary breakfast will be served in Volunteer Headquarters. Hospitality Areas The designated corporate hospitality areas/locations are as follows: Pioneer Pavilion – Behind the 9th Green Founders Club – Behind the 18th Green 18th Green Skybox – Behind the 18th Green Information The official Tournament program guide and pairing sheets are distributed at the Admissions/Will Call tent at the main entrance as well as the volunteer tent. On-course services will deliver pairing sheets daily to those locations. Lost and Found Lost and Found will be located at the main entrance at Will Call/Admissions tent. At the end of each day lost and found items will be delivered to the Tournament Office. Merchandise Merchandise will be available in the merchandise tent located in front of the practice range. Personal Possessions and Storage There are NO storage locations for personal items. Please do not bring valuable items you cannot wear. Small bags and purses are permitted. Do not leave personal belongings in the Volunteer Headquarters. Any items left behind will be delivered to lost and found located at the Will Call/Admissions tent. Prohibited Items The following items are prohibited during tournament week. All items are subject to search. Any unauthorized items found on Tournament grounds will be confiscated. Cameras and Video Cameras (Thursday-Sunday) Radios, TVs, Signs, Banners, Clipboards Beverages or Coolers (including water, coffee, soda, etc.) Firearms or Explosives Camera carrying cases, backpacks, packages, and other carry items larger than 6” x 6” Chair Bags (small golf stools are allowed) Cellular phones are permitted, but must be turned off or silenced Report Times Each volunteer should check-in as instructed by his/her chairpersons or hole captain. Be sure to leave adequate time for parking, eating, riding the shuttle and reporting for your assignment. Restrooms Restrooms will be located throughout the Tournament grounds. Volunteers are permitted to use the indoor restrooms in the resort. Tickets Every volunteer receive six (6) Good Any Day Tickets, valid any one day, Tuesday, March 18- Sunday, March 23, that can be given to guests. Your credential acts as your ticket to get you into the tournament site. Tickets can be purchased directly online at www.lpgafounderscup.com for the following prices: Daily ticket (Thursday through Sunday) -- $25 Weekly grounds pass -- $50 Or they can be purchased at the gate the week of the Tournament for the following prices: Daily ticket (Thursday through Sunday) -- $30 Weekly grounds pass -- $60 *Children 17 and under are admitted onto the Tournament grounds free of charge with a ticketed adult *Military ID admitted onto the Tournament grounds free of charge Tobacco and Alcohol For the safety of everyone involved, volunteers are NOT allowed to consume alcoholic beverages prior to or during their work shifts. No volunteers permitted to smoke while on duty, if caught, they will be asked to leave for the day. Volunteer Headquarters Volunteer Headquarters will be located in the clubhouse parking lot. Volunteer Uniform All volunteers must wear their volunteer shirt while on duty. Volunteers are asked to wear khaki shorts, skirts or pants of an appropriate length and comfortable walking shoes (golf shoes NOT suggested). Please remember to use sunscreen or proper rain gear if needed. Weather Policy Please observe the leaderboards throughout the golf course for the “Weather Warning” signs. The leaderboards will display a sign prior to inclement weather moving into the area.