WED | 10:00 KEYNOTE ADDRESS: CWS Talks - Europe Speakers: § Bryan Pen͂a, CCWP, SVP, Contingent WorKforce Strategies, Staffing Industry Analysts § Kevin Barrow, Partner, Osborne ClarKe LLP § Steven Swennen, Project Manager EMEA, Global Procurement, TaKeda Pharmaceuticals International AG § Matt Jessop, VP, Product Management, Brightfield Strategies ©2016 by Crain Communications Inc. All rights reserved. Workforce Solutions Ecosystem Training & Accreditation ©2016 by Crain Communications Inc. All rights reserved. CWS Council Members ©2016 by Crain Communications Inc. All rights reserved. Question? Raise your hand if you have been to at least ____ CW Summits –Two –Seven –Three –Eight –Four –Ninth –Five –Ten –SiX –Eleven ©2016 by Crain Communications Inc. All rights reserved. About You…… ©2016 by Crain Communications Inc. All rights reserved. 1. AB ElectroluX 43. CACIB 84. Ernst & Young GmbH 126. MarKs and Spencer 168. Sanef Operations 2. ABB Inc 44. Cancer Research UK 85. Experian 127. Mars Chocolate UK Ltd 169. Sanofi 3. Abbott 45. Capgemini 86. ExXonMobil 128. MARS Information Services 170. Santander 4. ABBVIE 46. Carillion PLC 87. FrieslandCampina 129. MercK 171. Schneider Electric 5. Abercrombie & Fitch 47. Caterpillar 88. Fujitsu 130. MercK KGaA 172. Serco 6. ABN AMRO 48. Celgene 89. G4S 131. Michelin 173. Siemens 7. Accenture 49. Centrica 90. GE Healthcare 132. Microsoft 174. SkansKa 8. Achmea 50. CGI 91. General Electric 133. Millicom Group 175. SodeXo 9. Adobe 51. CH2M 92. GHF 134. Mondelez International 176. Staples Europe 10. Ahold 52. Cisco 93. GlaXoSmithKline 135. Monsanto 177. Syngenta 11. AIG 53. Citi Group 94. Heathrow Airport Holdings 136. Morgan Stanley 178. T. Rowe Price Associates 12. Aimia 54. Close Brothers 95. Hewlett PacKard Enterprise 137. Motorola Solutions 179. TaKeda Pharmaceuticals 13. Airbus 55. Coca - Cola 96. Hitachi Data Systems 138. Nationwide 180. Telefonica 14. AkzoNobel 56. Columbia Threadneedle 97. Home Retail Group 139. NG Bailey IT Services 181. Teva Pharmaceutical 15. Alliander Investments 98. Honeywell 140. Nordea BanK 182. The Coca-Cola Company 16. Allianz Plc 57. Communisis 99. HSBC 141. Northern Trust 183. The Walt Disney Company 17. American EXpress 58. Compass Group 100. IAG 142. Novartis Pharmaceuticals 184. Thomas CooK 18. American International Group Inc 59. Computer Sciences Corp 101. IBM 143. NXP Semiconductors 185. Tieto Corporation 19. Amgen 60. ConTal 102. ICAP 144. Old Mutual Wealth 186. TKMaXX 20. Anchura 61. Co-operative Group 103. IHG 145. Oracle 187. Transport for London 21. Aon 62. Credit Suisse 104. Imperial Brands PLC 146. PayPal 188. Tullett Prebon 22. Apple 63. Crown Commercial Service 105. IMS Health 147. Pfizer 189. Tullow Oil PLC 23. Aramco 64. CSC 106. Infineon Intel Mobile Systems 148. Philips 190. UBS 24. Arcadis 65. DANONE 107. InterContinental Hotels Group 149. Pitney Bowes 191. UCB 25. AtKins 66. Deloitte 108. Jaguar Land Rover 150. PPG Industries Inc 192. UCL School of Management 26. AtoS 67. Deutsche BanK AG 109. JLL 151. Procter & Gamble 193. UK Power NetworKs 27. ATOS SPAIN 68. Diageo 110. John Deere 152. Progressive Insurance 194. Ultra Electronics 28. Auchan Retail France 69. Disney 111. John Lewis Partnership 153. Prudential 195. Unilever 29. Aviva 70. DiXons Carphone 112. Johnson & Johnson 154. PwC 196. Unisys Corporation 30. AXA 71. DS Smith 113. JPMorgan Chase 155. Quintiles 197. United Biscuits 31. BabcocK 72. DSM Sourcing 114. KeolisAmey DocKlands Ltd 156. RBS 198. UPS 32. BAE Systems 73. Dutch Railways 115. KLM 157. RELX 199. Verizon 33. BaKer Hughes 74. E.ON UK 116. KPMG 158. Roche 200. Vodafone 34. Baltic International BanK 75. EasyJet Airline Company 117. LadbroKes plc 159. Royal Ahold NV 201. Volvo Car Corporation 35. BanK of America 76. ElectroluX 118. Latvijas Valsts Meži 160. Royal DSM 202. Walgreens Boots Alliance 36. BanK of New YorK Mellon 77. Eli Lilly & Company 119. Lebara 161. Royal IHC 203. WesseX Water Services Ltd 37. Barclays 78. eni gas & power 120. Lego Company 162. Royal Mail Group 204. Willis Towers Watson 38. BNP Paribas Fortis 79. EnServe Group 121. Liberty Global Inc 163. Royal Philips 205. Wincor NiXdorf 39. Boeing 80. EON 122. Lloyds BanKing Group 164. RS Components 206. World BanK Group 40. BP 81. Equens SE 123. Lloyds Register 165. RWE Npower 207. XeroX 41. British American Tobacco Plc 82. ERGO Insurance Group 124. LRWA 166. Sabre 208. Ziggo 42. Brose 83. Ericsson 125. MagnoX 167. Salesforce 209. Zurich ©2016 by Crain Communications Inc. All rights reserved. Where you from? ©2016 by Crain Communications Inc. All rights reserved. ©2016 by Crain Communications Inc. All rights reserved. ©2016 by Crain Communications Inc. All rights reserved. ©2016 by Crain Communications Inc. All rights reserved. ©2016 by Crain Communications Inc. All rights reserved. ©2016 by Crain Communications Inc. All rights reserved. Top Challenge By Country (Top 6) § Belgium § Skill Shortage and Talent Retention § France § Managing Programme Cost § Germany § Management Across Different Countries § Netherlands § Legal Compliance and RisK § United Kingdom § Managing Programme Cost § USA § Management Across Different Countries ©2016 by Crain Communications Inc. All rights reserved. ©2016 by Crain Communications Inc. All rights reserved. ©2016 by Crain Communications Inc. All rights reserved. ©2016 by Crain Communications Inc. All rights reserved. ©2016 by Crain Communications Inc. All rights reserved. A few changes in 2016…. § New Case Study Format § Shorter Sessions – 30 Minute Case Study Sessions – 45 Minute Concurrent Session § 4 TracKs – Talent & Quality TracK – Application & Efficiency TracK – Technology & Innovation TracK – Ideas in Action § CWS Connect - London ©2016 by Crain Communications Inc. All rights reserved. Case Study Format • Detailed 30 minute single client case studies focused on unique solutions or challenging client issues actual contingent workforce problems. Delivered in an informal Q&A format. ©2016 by Crain Communications Inc. All rights reserved. Talent & Quality Track • RPO, Talent Management, Branding, Strategic Workforce Planning, Talent Pools and Total Talent Management ©2016 by Crain Communications Inc. All rights reserved. Application & Efficiency Track • Topics addressed include SOW management , Cost Savings Strategies, MSP, Global Expansion, Legal and Regulatory issues. ©2016 by Crain Communications Inc. All rights reserved. Technology & Innovation Track • HR related technology and services innovation. FMS, HRIS, VMS technology, Data Science and Analytics. ©2016 by Crain Communications Inc. All rights reserved. Ideas in Action • Opportunities for the providers to demonstrate the latest in cutting edge technology and services ©2016 by Crain Communications Inc. All rights reserved. CWS Connect - London • High-energy "speed networKing" style session, find people with similar challenges or who can help with your programme challenges – With Booze ©2016 by Crain Communications Inc. All rights reserved. Tomorrow Keynote: Julian BirKenshaw Fast Forward: New Ways of Working in the 21st Century ©2016 by Crain Communications Inc. All rights reserved. What are you here for? ©2016 by Crain Communications Inc. All rights reserved. One Idea………… ©2016 by Crain Communications Inc. All rights reserved. www.ted.com ©2016 by Crain Communications Inc. All rights reserved. Technology, Entertainment & Design ©2016 by Crain Communications Inc. All rights reserved. What is a TED Talk? § Thematically TED Events are multidisciplinary, focused on the power of ideas to change. § Events are a suite of short, carefully prepared talKs, demonstrations and performances on a wide range of subjects to foster learning, inspiration and wonder -- and to provoKe conversations. § Single presenter per talk § No talK should eXceed 18 minutes* § No Q&A ©2016 by Crain Communications Inc. All rights reserved. ©2016 by Crain Communications Inc. All rights reserved. Workforce Solutions Ecosystem Training & Accreditation ©2016 by Crain Communications Inc. All rights reserved. ©2016 by Crain Communications Inc. All rights reserved. Future of WorKforce Management • Employees – Full time or part time – Apprentices, trainees, and paid interns • Non-Employees – Temporary worKers – Independent contractors or consultants/freelancers – Online worKers (e.g. micro tasKs, crowdsourced, etc.) – Professional services (e.g. management consultants, lawyers) – Outsourced services (e.g. security guards, maintenance) – Partners (e.g. supply chain, partnerships, joint ventures) – Formal and informal volunteers (e.g. self-service customers) – Franchisees/affiliates/associates (e.g. marketing, sales activities, etc.) – Robots/drones/cognitive computing applications © 2015 Crain Communications Inc. All rights reserved.©2016 by Crain Communications Inc. All rights reserved. Firms Use a Wide Variety of Non-Employees Based on what you know, which of the following types of ‘workers’ did work on behalf of your company/organization during 2014? Robots/drones/cognitive computing 5% Informal volunteers 5% On-line worKers 6% Franchisees/affiliates/associates 10% Formal volunteers 14% Partners 27% Outsourced services 45% Professional services 54% Temporary worKers 62% Independent contractors or consultants/freelancers 62% 0% 10% 20% 30% 40% 50% 60% 70% Source: Staffing Industry Analysts, Global Total Talent Management Survey, May 2015 ©2016 by Crain Communications Inc. All rights reserved. The Human Cloud ©2016 by Crain Communications Inc. All rights reserved. Battle for the Customer Interface