2020Full-Time Benefit Guide Presented by the GPA- Human Resources Department GPA Team - Thank you so much for your commitment to GPA’s mission to provide the highest -quality health care benefits possible. Through your dedication to our clients and your commitment to excellence, you move mountains daily and make the impossible possible. You are our superheroes. Together we are able to provide the most innovative benefits and customer service to our clients and brokers. It is also very important to our organization that you are at your best health. My hope is that you will find the tools, savings and care you and your family need to live a healthy, happy life. Thank you again for everything you do and I look forward to working with you to make 2020 GPA’s best year yet! Sincerely, Kathy Enochs, CEO GPA Mission Statement Strive to provide our clients more services than they expect with an attitude consistent with doing more than anticipated. Meet the demands of technology and managed care, but maintain the basic values on which the company was founded: Integrity, Quality, and Personalized Service. Ensure the future of the company so that it will prosper and continue to be a place where hardworking people can make their dreams a reality. 1 Contents 401(k) Retirement Plan ...................................................................................................................... 71 Additional Company Benefits ....................................................................................................................... 72 Paid Time Off (PTO) ................................................................................................................................ 72 Tuition Reimbursement ............................................................................................................................ 73 Holidays .......................................................................................................................................... 74 Funerals .......................................................................................................................................... 74 Jury/Witness Duty ......................................................................................................................... 74 Newly Wed Day Off ....................................................................................................................... 74 Investment Club ................................................................................................................................ 74 Service Awards ................................................................................................................................. 74 Gym Membership Reimbursement ......................................................................................................... 75 Employee Referral and Bonus Program ................................................................................................ 75 GPA Shirts ....................................................................................................................................... 75 Building Concierge Service ................................................................................................................... 75 Special Perks ............................................................................................................................... 75 Auto and Home Insurance - Liberty Mutual ................................................................................................. 68 Balance Bill Credit and Collections FAQ .............................................................................................................. 19 Basic Life Insurance ................................................................................................................................... 44 Benefit Information .................................................................................................................................... 6 Business Travel Accident Insurance - Hartford .................................................................................................. 43 Cost Plus ..................................................................................................................................... 18 Dental Benefits ........................................................................................................................................ 20 Dependent Care Flexible Spending Account ......................................................................................................... 37 ELAP Services/Imagine Health .............................................................................................................18 Dallas, San Antonio, Houston ............................................................................................................... 17 Eligibility ................................................................................................................................................. 10 Employee Assistance Program (EAP) .............................................................................................................. 49 Legal Services ................................................................................................................................... 50 Financial Services............................................................................................................................... 51 Online Work/Life and Wellness.............................................................................................................. 52 Employee Health Benefit Plan .................................................................................................................. 13 Flexible Spending Accounts (FSA) ........................................................................................................... 37 Family Medical Leave .....................................................................................................................................46 GPA HealthWatch ........................................................................................................................................ 25 BeWell Commit to Be Fit Program ............................................................................................................ 26 Case Management ................................................................................................................................. 32 Diabetes Direct Connect ...................................................................................................................... 30 Disease Management ........................................................................................................................ 29 2 Contents Healthy Me & More ....................................................................................................................... 28 Lifestyle Coaching ........................................................................................................................ 31 Nurse Navigator .................................................................................................................................... 33 Utilization Management ......................................................................................................................... 32 Health Reimbursement Account (HRA) ............................................................................................................... 40 Health Savings Account (HSA).......................................................................................................................... 39 Identity Theft Protection - ID Watchdog............................................................................................................... 69 Long-Term Care - UNUM ..................................................................................................................... 44 Long-Term Disability Benefits -SunLife .................................................................................................. 48 Medical Coverage ..................................................................................................................................... 36 Member Portal ........................................................................................................................................ 39 MetLife ................................................................................................................................................. 53 Accident.......................................................................................................................................... 58 Auto ................................................................................................................................................... 54 Critical Illness ........................................................................................................................................ 63 Hospital .............................................................................................................................................. 60 Legal Services ....................................................................................................................................... 56 Mobile App .......................................................................................................................................