MANCHESTER CITY OUR STORY ANNUAL REPORT 2016-17 MANCHESTER CITY FOOTBALL CLUB ANNUAL REPORT 2016-17 OUR CITY, OUR STORY, OUR YEAR IN REVIEW Our story started over a century ago, with a deeply-rooted OUR YEAR IN REVIEW local club, its heart in the community. 02 Chairman’s statement 03 CEO’s message 04 Our teams What follows here is another chapter in our history, a record 06 Men of our year, starring our teams, our fans, our partners and 08 Women 10 Spotlight: Manchester City’s stellar season our people. The report documents our sporting successes 11 Elite Development Squad and challenges, and the continued commercial sustainability 12 Academy 14 Cityzens that underpins our growth. 16 Matchday 19 Digital 21 Community City in the Community turns 30, the women’s team win 24 Spotlight: City in the Community turns 30 a domestic treble and Pep Guardiola completes his first 25 Membership and supporter clubs 26 Spotlight: Cityzens Weekend season as manager of the men’s team. The story continues. 27 Our business 29 Performance 31 Global vision We hope you find it useful and enjoyable. 35 Partners 40 People and places 01 Visit annualreport2017.mancity.com MANCHESTER CITY ANNUAL REPORT 2016-17 ANNUAL REPORT 2016-17 CHAIRMAN’S STATEMENT The 2016-17 season – the to pick just two. These displays gave us a hint of Away from the pitch, we have always been clear first under new manager Pep the type of football – and results – that we want that on-field success and financial sustainability to consistently see in the seasons ahead. must exist hand-in-hand. For the third consecutive Guardiola – was something of a year, our business is profitable and revenues contradiction. It was a season For our women’s team, success came in continue to grow to record levels for the ninth in which no silverware was abundance in 2016-17, including winning the successive season, pushing beyond £400 million domestic treble and making the semi-final of the and towards the £500 million mark. We also won by our first team and in Champions League. This was an outstanding continue to operate with zero financial debt. CHAIRMANwhich we finished third in the achievement and coach Nick Cushing and the Premier League, only securing entire team and support staff deserve much credit Beyond Manchester, our global footprint continued our Champions League position for their hard work, professionalism and the to expand with our community engagement extraordinary team spirit they have created. They programmes reaching ever further afield, with relatively late. And yet, at the same have succeeded in firmly establishing our women’s expanded digital outreach and new global time, this was also a season of team as a major force in the game. partnerships. From City Football Group’s promise and of some very real perspective, we welcomed our fifth club, CA Torque highlights which will live in the The high standards to which our senior men’s and in Montevideo, Uruguay. This investment enables women’s teams are held applies across all age memory for years to come. our organisation to build on existing connectivity in groups, not least the Elite Development Squad. Two Uruguay and helps us to expand our options in members of that squad made their first team debuts identifying and developing local and South American Whilst we achieved 12 more points in the League last season and nine trophies were won by our talent. It also enables us to create an administrative (78) than the previous season (66), silverware academy teams throughout the year. The ongoing hub for our pre-existing scouting operations in the showed the world the deep community spirit and remains the most important on-field performance development of Phil Foden and Brahim Diaz in region and provides us with our first permanent strength of this special city that we are proud to be benchmark for His Highness Sheikh Mansour, particular, continues to be encouraging and our presence in South America. We are pleased to a part of. myself and the Board, and in reality everyone commitment to nurture our own talent remains a welcome the Club into the City Football family. involved with our Club. In the last seven seasons, central pillar for the Club’s long-term sustainability. The 2017-18 season will be the tenth under His we have won more trophies than any other team in It is important to acknowledge that this was also a Highness Sheikh Mansour’s stewardship. In the the Premier League. In doing so, in the last five This was also a season where we said goodbye to year in which we were saddened by tragic events context of more than more than 120 years of years we have scored more goals and have won some highly-regarded representatives of the club. in the City of Manchester. In May of this year, Club history, this is a relatively short period of time, more league games than any of our rivals. Having Willy Caballero, Jesus Navas, Bacary Sagna and Manchester experienced one of the darkest days but it has been one of significant growth, with much set such high standards for ourselves it is inevitable Gael Clichy all left with our thanks and recognition in its recent history when the Manchester Arena learned and much gained on a journey that still that finishing a campaign empty-handed brought for their very real contributions to our continuing was attacked. I know that many of our staff and has a long way to go. We enter this season with with it a raw sense of disappointment. story, as did Samir Nasri and Aleksandar Kolarov fans were impacted either directly or indirectly by a justifiable sense of ambition and expectation. after six and seven years respectively of significant the incident. The emergency services in the city, A feeling shared by everyone who is passionate To some extent that disappointment was offset by service to Manchester City. And of course, in what with which we work so closely throughout the year about Manchester City. For me that is the greatest the quality of football that was played at times was one of the most emotional nights ever seen at indicator of the progress we have made since 2008. during the season. The targeted investment in the the Etihad Stadium, Pablo Zabaleta bade farewell to when running matches, events and general summer of 2016 in some talented young players, all of us after nine years of unwavering commitment operations, showed incredible bravery and resilience through this most testing of times and we blended together with the existing capabilities in to the team, to the fans and to the history of this Khaldoon Al Mubarak our squad, led to an impressive start to the season club. A character such as his, both on and off the remain grateful for their courageous service. The stories of incredible generosity and personal Manchester City Football Club and some memorable performances, such as pitch, is something of a rarity and he will always be Chairman Monaco at home and Manchester United away, part of the City family. sacrifice in the most difficult circumstances 02 Visit annualreport2017.mancity.com MANCHESTER CITY ANNUAL REPORT 2016-17 ANNUAL REPORT 2016-17 CEO’S MESSAGE One year ago, on these players including Zabaleta, Clichy, Sagna, This year we announced a new member of pages, we talked about the Caballero, Navas, Kolarov and Nasri have left the our City Football Group family – FC Torque in Club. We will continue to strengthen the squad Uruguay – a club that will help increase our opening of a new chapter every year but we believe that we now have a presence and player development activities for Manchester City. group of players capable of playing the football in South America. This growth comes as our we want and winning titles while doing so. earlier acquisitions reach a level of maturity A new manager had been presented to our which has seen them win men’s and women’s fans at our first ‘Cityzens Weekend’, a new These investments are built upon a platform of trophies (Melbourne), improve their final ranking badge had been unveiled and a new website CEOsustained commercial and financial success. by 13 places (New York) and make encouraging launched. ‘It begins’ was the theme, meaning This year we achieved record revenues progress, particularly in reaching the semi-finals we were taking a new step in our journey (£473.4 million) for the ninth consecutive in both domestic cups (Yokohama f Marinos). to become, and sustain ourselves as, one year and entered our third consecutive year We are now seeing how our growing network of the leading football clubs in the world. as a profit-making business. We continue of clubs can translate both into commercial to operate with zero financial debt, and our opportunities for the group and development We finished the first season of this chapter wage/revenue ratio sits at a healthy 56%. opportunities for players. As an example, we without any trophies and we will never be saw young Australian Aaron Mooy, formerly satisfied with that, but at the same time, it It has been two years since we moved into the a Melbourne City player, join Huddersfield was a season of promise and progress. We City Football Academy, built primarily as a youth Town for the Club’s record transfer fee. scored more goals, created more chances, development centre, as well as home for our had the highest level of possession in the senior teams. We are beginning to see the results These global developments also benefit league and achieved 12 points more than the of this investment with players like Phil Foden, our international community programmes, 2017 was a challenging year for Manchester, previous season.