Decalogue of recommendations for a safe environment 1 INDEX Presentation 4 • The Balearic Islands, a safe environment Introduction 6 • Secretary of State for Security Prologue 8 • Spanish government delegate to the Balearic Islands 1. Guarantees of procedural law in Spain 11 1.1. Legal aspects of arrest Chief Prosecutor of the Balearic Islands, Bartolomé Barceló Oliver 1.2. Figures in criminal proceedings Captain David Navarra Langa, Head of the Civil Guard’s Organic Judicial Police Unit 2. Protection of women and minors 19 2.1. Protection of minors 2.2. Gender violence 2.3. Human trafficking Second Lieutenant Manuel Martínez Palomo, Dep. Crimes Against Persons, Judicial Police 3. Public safety 27 3.1. State regulations on protecting citizen safety in the area of foreign visitors Regulatory Area, Office of Coordination and Studies, Secretary of State for Security, Ministry of the Interior 3.2. Considerations on public safety on the Balearic Islands Commander José Antonio Godoy García, Chief of Staff and Support 4. Regime for travellers 39 4.1. Safety recommendations 4.2. Information of interest for travellers Captain Francisco Albendín Ariza, Head of the Airport-Port Corporation 5. Tourist attention 45 5.1. Criminal complaint 5.2. Formalisation of the complaint 5.3. Consequences of false complaints Captain Félix Peleteiro Zamora, Company Chief in Calviá 6. Assistance to citizens 53 6.1. Recommendations to avoid accidents 6.2. Planning mountain safety 6.3. Guidelines to follow in case of accident 6.4. Statistics on rescues Second Lieutenant Antonio Roca Gaya, Civil Guard Helicopter Unit Corporal Jacobo Soteras Infante, GREIM (Mountain Rescue and Intervention Groups) 2 7. Leisure and quality of life 61 7.1. Preventing fraud in accommodations 7.2. Risks of alcohol consumption 7.3. Uncivil behaviours Sub-Officer Major Juan Martín Rodríguez Delgado 8. Road safety 65 8.1. Cycle tourism 8.2. Accidents 8.3. Alcohol and drugs 8.4. Speed 8.5. Driving licenses 8.6. Complaints 8.7. Always remember Lieutenant Julio Navarro de la Torre, Head of the Traffic Detachment, Palma 9. Environmental protection 73 9.1. Forest fires 9.2. Recommendations to prevent forest fires 9.3. Recommendations in case of fire Lieutenant Pedro Manuel García Guzmán, Head of the SEPRONA (Nature Protection Service) Section 10. Sports and activities at sea 79 10.1. Recommendations before setting sail 10.2. Caution in swimming areas 10.3. Party Boats 10.4. Recreational sports diving 10.5. Nature preserves 10.6. Protection of posidonia meadows Captain Elisardo Barrueco Martínez, Head of Maritime Service Epilogue 84 Colonel Jaime Barceló Huguet, Head of the Balearic Islands Guardia Civil Zone TEAM/RESPONSIBILITIES Director Jaume Barceló Huguet Coordinator Antonio Jesús Orantos Míguez Work team José Antonio Godoy García David Navarro Langa Javier Guerra Sanz Jesús Valdés Campos 3 Presentation The Balearic Islands, a safe environment A first-rate tourist destination has the obligation to be a safe place where tourists feel secure. Our islands are unquestionably safe. Beyond their beaches, the privileged climate, the landscapes, the culture and the food, the millions of tourists who visit us every year can freely enjoy their stay on the Balearic Islands. The quality and efforts of our security forces is indisputable. They perform their jobs in such an exemplary fashion, both professionally and efficiently, that they have ensured that everyone, both residents of the Balearic Islands and tourists, feels at ease in our community, making us feel proud. Citizen cooperation plays a crucial role in the job of the Civil Guard and the other forces. Every day, we should demonstrate that we are good, generous and respectful people who care for our visitors. For that reason, as well as the innate predisposition of the people of the Balearic Islands, the information on citizen security is also very important. We should be familiar with the rules, preventative measures and resources that will help us to be exemplary citizens. The purpose of this decalogue is to share all the rules needed to ensure that our islands continue to be the safe tourist destination that they are today. Our responsibility and duty as citizens is to be familiar with them and comply with them, producing the quality that the Balearic Islands deserve through our actions. José Ramón Bauzá Díaz President of the Balearic Islands 4 5 Introduction Spain is one of the most important tourist destinations in the world. In fact, in 2014 it welcomed 65 million tourists. The attractions that the Balearic Islands offer their visitors cover everything from Spanish hospitality to the richness and variety of our natural spaces, as the country with the largest number of beaches awarded blue flags, as well as our wide range of cultural activities and the diversity, quality and professionalism of the tourism sector. The key factors leading such a high number of tourists to visit our country clearly include safety, without which neither citizens nor tourists would be able to fully enjoy and freely exercise their rights and freedoms. We should note that in 2014 Spain had the lowest crime rate in the past 12 years, with 44.7 criminal infractions per thousand residents, a figure far under the European Union average. This figure by itself reveals that our country is one of the safest on the Old Continent. The direct influence that safety exerts on tourism, coupled with the strategic importance of the Spanish tourism sector, have meant that security is the target of particular attention in the design and development of specific measures to combat crime. To this end, the Secretary of State for Security has taken on the steadfast, specific commitment to prioritise the struggle against crime in tourist areas, and this materialised in the launch of the 2011 Safe Tourism Plan. Ever since this Plan has been implemented, the objectives have gradually been reached, with lower crime rates and better protocols for tending to tourists who have been the victims of criminal acts. They now receive personalised attention in the Foreign Tourist Attention Offices which have gradually been opened in the areas with the highest influx of tourists. It is precisely in this context of constant improvement in our attention to tourists that we have produced this “Decalogue on Recommendations for a Safe Environment”. I am confident that this guide will be extremely useful to tourists by providing them with well-organised, serious and reliable information that will allow them to enjoy their stay on the Balearic Islands under the optimal safety conditions. Francisco Martínez Vázquez Secretary of State for Security 6 7 Prologue Being a citizen of the Balearic Islands is a privilege. Welcoming visitors from all over the world is an honour. And working as the government delegate to ensure that our tourists can keep enjoying this safe region is my obligation. In all these years at the helm of the State Security Forces and Corps, the safety + tourism pair has been one of this government delegation’s top priorities. This is based on the steadfast conviction that safety is one of the basic cornerstones behind the success of the Balearic Islands as a tourist destination, and one that has led it to be world-class, helping our community to achieve top rankings in the most important tourist figures year after year. On the other hand, this statement is not the outcome of a subjective assessment, since the successive tallies of crime published quarterly do nothing other than reflect the outstanding work that both the Civil Guard and the National Police have been doing on our islands. Given this context, the State Security Forces and Corps’ drive to coordinate and work with the local police has been a key to this success. We should also mention the great effort to offer not just figures but also the best of the services, an aspect which is reflected in the launch of a number of Foreign Tourist Attention Offices (SATE) in the most important tourist areas. Their intense implementation once again places our islands at the forefront of excellence in tourist services. A reflection of the quality of this new service is the fact that these offices have received an award from the British government because of the outstanding assistance they have provided to British tourists who have been the victims of some kind of crime while on holiday. In short, our goal on these pages is to convey the fact that the State Security Forces and Corps’ commitment given to the demands on our islands is total, and that the safety + tourism pair is a necessary cornerstone that distinguishes us today and will continue to distinguish us as a tourist destination in the future. Below, this decalogue, which was drawn up by the Civil Guard of the Balearic Islands, outlines the basic guidelines it recommends to ensure that our tourists enjoy their holidays without upset, and that if they do suffer from any mishap or crime, they know that they will receive the best care possible to help them overcome delicate times which unfortunately, despite our efforts to eliminate them from the islands, are inevitable on occasion. It is everyone’s job – both visitors and residents – to work together to achieve this difficult goal. Teresa Palmer Tous Spanish government delegate to the Balearic Islands 8 9 10 1. Guarantees of procedural law in Spain 11 1. Guarantees of procedural law in Spain 1.1. Legal aspects of arrest Arrest means that a person is deprived of the right to move about freely for a certain period of time. Article 17-1 of the Spanish Constitution says that all people have the right to freedom. No one can be deprived of their freedom except in observance of the provisions contained in this article and in the cases and manner provided for by law.