IBM Academy Of Technology PREVAIL 2020 Project Title Double Trouble: how Operations Risk Insights with Watson identifies and mitigates risks from the pandemic to global cyclone threats for IBMers and Non-profit Disaster Relief Agencies IBM Academy Of Technology PREVAIL 2020 Agenda 01 02 03 04 05 INTRODUCTION ABOUT US OUR TEAM OUR OFFERING TIMELINE 06 07 08 09 10 USERS and RESILIENCY THE SOLUTION NEW USE CASES and BENEFITS SERVICES ENHANCEMENTS NEXT STEPS IBM Academy Of Technology PREVAIL 2020 Presenters Tom Ward Rahul Nahar Chet Karwatowski STSM, AI Lead and AoT Member, CDO STSM, Cognitive Enterprise, CAO STSM and OCM Lead, Buy@IBM, CIO IBM Academy Of Technology PREVAIL 2020 Highlights Ginni’s first COVID-19 memo to all Released in July – Arvind’s Corporate Social AnthonyTechnology J D’Angelo Helps Non-Profits IBM employees on March 9th : Responsibility report highlights how IBMers Prepare for Disaster Season: “Operations Risk Insights” is available responded to the pandemic: Updates needed by “Day One Disaster Relief, goes to not-for-profit organizations. ” and aid organizations and others coping with COVID-19. wherever the gaps are, and “remember that IBM has successfully The volunteer team, from many IBM locations, recently that has been the supply managed through many global crises built an additional dashboard to deliver up-to-date chain for the COVID-19 response. over its 109-year history, everything COVID-19 data, media insights, social vulnerability from global health issues, to market data, community demographics and more — based crashes, to world wars, to 9/11. on numerous trusted sources IBM Academy Of Technology PREVAIL 2020 Project Summary Initiative Summary: • Executive Champions: Tim Humphrey (CDO), • Operations Risk Insights (ORI) is a Hybrid Cesare Baroni (CIO), Wilson Lowery (CAO) and Cloud and AI based Resiliency Service Andrea Sayles (GTS BRS) available to all IBMers globally. It is primarily used by GTS Resiliency Services, Corporate • Initiative Owner: Tom Ward (Academy of Social Responsibility, Global Real Estate, Technology Member) Systems Supply Chain, Procurement and others. ORI identifies and helps mitigate • Co-Leaders: natural and man-made disasters for IBMers Rahul Nahar (CAO), Chester Karwatowski and non-profit Disaster Relief agencies. (CIO), Rahul Aru (GTS) Key Outcomes: • Key Contributors: Mallikarjun Motagi (MKT), • Risk Insights has delivered over $15M in Manojkumar Juturu (CIO), Bhanwar Gupta business benefit to IBM over the past 3 (CIO), Rinku Kanwar (CIO), Satish Ambig years. It has been recognized with several (MKT), Arpita HR (MKT), Adarsh Chara (MKT) industry awards and patents. and Vishwas Chouhan (CIO) and many others… IBM Academy Of Technology PREVAIL 2020 Operations Risk Insights Core Team Global Operations Risk Insights Core Team CDO CIO CHQ MRKTING OTHER BU’s 6 IBM Academy Of Technology PREVAIL 2020 ORI Offering and Business Benefit An automated, comprehensive, and Watson- Gain in efficiency and powered Alert Service that assesses supply $15M chain, operations and disaster relief risk events cost avoidance in three to identify those posing the greatest threat of years impact. #1 internal user of TWC data sources monitored hourly to APIsBusiness across IBM Impact synthesize millions of records in real-time and analyze risk-event impact to 2018 Call for Code Finalist and in 2019 Winner of the points of interest globally including hospitals, IBM People’s Choice Call airports, aging dams, watersheds, glacial lakes and other disaster relief centers and data center for Code Award sites worldwide IBM Academy Of Technology PREVAIL 2020 ORI Journey to Trusted Disaster Resiliency SaaS and GBS Offering Risk Insights started Operations Risk The ORI entry is a ORI up Extreme Blue ORI expanded to include as an IBM Extreme Insights (ORI) is an finalist of the project: Logistics COVID-19, new UI/UX, map Blue Summer intern AI on the cloud inaugural Call for Utility with Cognitive enhancements. Runs on program in 2015 and showcase for Supply Code for Disaster Insights (LUCI) is the the RedHat OpenShift was expanded Chain Clients and Relief. Featured at the IBMer’s choice CIRRUS platforms as a GBS globally for IBM expanded to RESO Hurricane Florence winner and 2019 offering Supply Chain and and GTS Business and Michael event in IBM Internal Call for Procurement Resiliency teams RTP for NGOs Code Runner-Up IBM Academy Of Technology PREVAIL 2020 How did IBM know 5 sites, 11 data centers, 43 suppliers, 45 airports + 84 hospitals were at risk from Hurricane Laura in a COVID-19 hot zone 3 days before impact? IBM Analysts got real-time Risk Insights using The Weather Company and Watson APIs on the Cloud 1000’s of trusted news sources and alert services IBM and RedHat OpenShift Cloud Watson Hurricane Laura hit the Gulf Coast in COVID-19 outbreak details at a parish Social Vulnerability Index (SVI) Louisiana on Thursday, August 27th /county level available in ORI shows communities at risks …same for Typhoons Bavi, Maysak and Haishen in South Korea in early September IBM Academy Of Technology PREVAIL 2020 ORI Users and Benefits Disaster Relief IBM Internal Organizations Business benefit Free usage of ORI as per IBM Risk mitigation and cost avoidance Corporate Social Responsibility GTS Business Resiliency Services (BRS), Corporate Social Responsibility (CSR), Total Benefit 2020 YTD Procurement, Supply Chain, GRE - Security and over 3 years Actual CIO/CAO/CDO Recent Client Showcases $15M $2M 2020 and 2019 major risks • COVID-19 – global pandemic • California Wildfires and Earthquake • Typhoons Bavi, Maysak, Haishen • Hurricane Laura • European Heat Wave • Mexico Fuel Shortage • Japan Earthquakes • Typhoon Fani • Hurricane Dorian • Typhoon Kammuri IBM Academy Of Technology PREVAIL 2020 Demonstration and Solution Review IBM Academy Of Technology PREVAIL 2020 ORI Data Flow CDC SVI & WHO COVID19 Every 3,6,12 hours COVID19 Watson Discovery CEDP News COVID19 IBM Academy Of Technology PREVAIL 2020 ORI Disaster Recovery Work Flow Monitor for Risk Operations Risk Insights: Events Process automation & embedded analytics State, Country, Geo significantly improve efficacy and Global Location and efficiency of Enterprise Risk Executives and CMTs Align Regional and Mgt at IBM Global Responses Decision point Crisis Management Teams: IBM has 1000+ CMTs with 4500 CMT members including SLE, Assess risk, modify Identify affected points Business Continuity Planning: Security, HR, Finance and actions and of interest (site, client, Communications document decisions supplier, data center) IBM has 500+ critical sites and over 1500 Business Continuity Plans across sites and by brand with Site based CMTs playbooks for 4 response scenarios; CMTs work with Business Leaders : Workplace, Work Force, IT or manage local crisis business unit leaders have BCPs by site Regional Disaster response to launch and monitor and by brand BCPs IBM Academy Of Technology PREVAIL 2020 Trusted Data Source Analysis and Integration Event Severity Who gets notified? Avg/day Effort All alert notifications are received and analyzed for Non-impacting an individual risk alert service. Alerts do not geo- risk events spatially intersect with a location of interest are 2000 1hr/wk deemed non-impacting Potentially Risk Alerts which do intersect geo spatially impacting risk with a location of interest are potentially 50 1hr/event events impacting risk events Apply AI & ensemble analysis across risk alert services Impacting risk event to identify all high probability impacted locations Attributes of event are confirmed to have disrupted high to medium the operation or delivery of .1 20+hr/wk severe impacting location (supplier, IBM, or client site) Highly likely a 14 severe impact risk #1 Consumer of TWC event APIs Inside IBM, used CEDP Data Ingestion and Analysis By 100’s of IBMers Cognitive Enterprise Data Platform (CEDP) stores details on all Risk Alerts for cognitive analytics and provides risk visibility to other IBM cognitive apps: Supply Chain 360, Resolution Room (SCI), RESO… monthly IBM Academy Of Technology PREVAIL 2020 Next Steps, Questions and Answers ORI Next Steps 1. Improve UI / UX for expanded IBM and client use ➢ Adopt Open Source Carbon UI Design platform and OpenShift for multi-tenant hosting platform ➢ Implement Responsive Design for mobile use 2. Expand AI and Machine Learning insights 3. Expand disaster relief use cases with NGOs and clients for the pandemic and clean water protection 4. Improve pandemic data insights and global granularity 5. Social Media analysis for hyper-local details 6. TWC Pangea SDK adoption and showcase 7. Recruit more volunteers!! Join #operations_risk_insights ibm.biz/RiskInsights 15 IBM Academy Of Technology PREVAIL 2020 Links to Internal and External ORI References • ORI publisher page: https://w3.ibm.com/w3publisher/ibm-global-chief-data-office/ai-accelerator/operations- risk-insights • New ORI welcome page: https://risk-insights.us1a.cirrus.ibm.com/welcome.jsp • New ORI COVID page: https://risk-insights.us1a.cirrus.ibm.com/index.html#/ori/covid • ORI welcome page: https://risk-insights.w3ibm.mybluemix.net/welcome.jsp • ORI COVID page: https://risk-insights.w3ibm.mybluemix.net/cdc.jsp • ORI in 2019 CSR annual report: https://www.ibm.org/responsibility/2019/case-studies/ibm-covid-19-volunteers • IBM News external press release: https://newsroom.ibm.com/ORI-nonprofits-disaster • NC Tech article after our NGO workshop in April: https://www.ednc.org/nonprofits-and-artificial-intelligence- join-forces-for-covid-19-relief/ • Business Continuity Awareness Week feature: https://www.linkedin.com/pulse/turbulent-times-what-does- business-resiliency-mean-today-halferty-/ IBM Academy Of Technology PREVAIL 2020 Back-up Materials for Q&A 17 Multiple Alert analysis for IBMers and NGO’s – Hurricane Laura hits high COVID risk Louisiana 1. ORI shows pandemic details and IBM 3. Double trouble COVID hotspot, high SVI and sites by country, state and county in US 2. SVI and COVID details available including Social Vulnerability Index (SVI) multiple tropical storms forecast in the region 4. Tracking Hurricane Laura: actual and 6. Louisiana has the worst COVID-19 infection forecast on top of the COVID-SVI and 5.