iRemit Visa Card In new different colors PRODUCT BRIEF CREATIVE PRESENTATION MARKETING PROPOSITION: Your color, your personality. CRITERIA: Heroes the New iRemit VisaCard Choose the color of your Iremit Visa Card Secondary Message: The remittance card that matches your personality! TONE OF VOICE: Simple, stylish, human, passionate USPs: Remittance in seconds Cashless shopping Convenient Bills Payment Online and Mobile Banking Worldwide ATM access PRODUCT FEATURES REAL TIME CREDITING OF REMITTANCES A remitter abroad can send money in real time to their beneficiary’s iRemit Visa Card. WORLDWIDE ATM ACCESS The iRemit Visa Cardholders can withdraw money in any BancNet, Megalink and Expressnet ATMs in the Philippines and millions of Visa ATMs worldwide. CASHLESS SHOPPING iRemit Visa Card is a fast, convenient and safe way of paying for purchases at any BancNet and Visa affiliated merchant establishments worldwide. ONLINE SHOPPING iRemit Visa Card can be used for internet shopping in many e- stores and merchants on the web. ONLINE AND MOBILE BANKING iRemit Visa Card offers convenience of doing ATM transactions such as balance inquiry, bills payment and prepaid card reload via BancNet online or via Short Messaging Service (SMS). BILLS PAYMENT iRemit Visa Card is a faster and more convenient way of paying your bills through BancNet ATMs, BancNet Online or mobile phone in the Philippines. FREQUENTLY ASKED QUESTIONS 1. What is the difference between the iRemit Visa Card from a credit card? With the iRemit Visa Card, there are no monthly bills. You can only spend up to the value stored in your card. On the other hand, a credit card is a form of loan offered by a bank through the card. 2. How can I do cashless shopping thru my iRemit Visa Card? The iRemit Visa Card is accepted in all merchant establishments that have the VISA logo in the Philippines and abroad. It is also accepted in BancNet-affiliated merchants nationwide. Once your card is swiped, the amount is automatically deducted from your balance. For BancNet terminals, you will be asked to select the account to be debited (please select ‘Savings’ for your cash card) and to input your PIN. iRemit Visa Card can also be used for internet shopping in many e -stores and merchants on the web. 3. Why is iRemit Visa Card considered a more secured way of making electronic payments? iRemit Visa Card is a payment card that uses an EMV chip card technology. This is a highly secured technology which ensures 100% protection from skimming or fraudulent transactions. 4. Is there a transaction charge each time I use my iRemit Visa Card? There are no transaction fees for purchases made at any Visa and BancNet -accredited merchants. However, a minimum charge will be deducted from your card every time you withdraw in any BancNet, Megalink and Expressnet ATM terminals or Visa member banks. FREQUENTLY ASKED QUESTIONS Withdrawal charges are as follows: Local Fees Successful withdrawal in BancNet / Megalink/ Expressnet ATMs PhP 10.00 Balance inquiry in BancNet / Megalink/ Expressnet ATMs PhP 1.00 Sterling Bankof Asia ATMs FREE International Fees (Visa ATMs) Successful withdrawal USD 3.00 Balance Inquiry USD 1.00 Declined transactions USD 1.00 5. What is the maximum loading and withdrawal amount? The maximum accumulated loading limit of each card is PhP 100,000 per month. The maximum withdrawal amount for BancNet and Megalink ATMs is PhP 40,000 per day. 6. Is there a maximum allowable amount for merchant payments and withdrawals? You can use your card up to the amount loaded in your card. 7. How can the iRemit Visa Card be loaded? The iRemit Visa Card can be loaded in any of the iRemit Offices, Tie-ups and Agents abroad. 8. Is there an expiry date? The iRemit Visa Card is valid for 5 years from the date of issuance which is indicated at the face of the card. FREQUENTLY ASKED QUESTIONS 9. What should I do if I lost my card or if I forgot my PIN? In case of lost card or forgotten PIN, immediately report by calling iRemit Global Remittance through the following numbers: Local Number - (632) 706-9999 Domestic Toll Free - (1800) (10) 467.8479 • (1800) (10) 482.6664 Sterling Bank of Asia – (632) 706-3072; 706-3254 A reported card shall be tagged as lost/stolen and will be permanently blocked. Cards that have been blocked can no longer be used. Remaining balance on the card shall be transferred to the new card that will be issued to you. 10. What happens if my account remains unused or inactive? Will it be closed? Your account will not be closed, however it can be zeroed out by the charges. There is an inactivity charge of PhP 100.00 should the iRemit Visa Card be inactive (no debit / credit transaction) for twelve consecutive months commencing from the last transaction using the card. The charge will start on the 13th month of inactivity and will continue until the card becomes active or the balance in the card becomes zero. Since your account will be considered dormant, just re-activate by depositing any amount into your account. 11. What if my card gets captured at an ATM machine abroad? What should I do? If the iRemit Visa Card gets captured abroad, it shall automatically be destroyed and shall no longer be returned to the cardholder. Hence, a replacement card shall be requested immediately. 12. What is Online Banking? It is an infrastructure connected to the existing BancNet ATM Switch network that can accept secure financial transactions originating from non-traditional channels such as personal computers and mobile phones. FREQUENTLY ASKED QUESTIONS 13. How can I do transactions through Online Banking? Log on to www.bancnetonline.com and select Sterling Bank of Asia. BancNet provides you the convenience of doing your usual ATM transactions such as balance inquiry, bills payment and prepaid card reloading anytime, anywhere using any pc or electronic device with access to the Internet. 14. How do I inquire for my balance thru BancNet Online? a. Log on to www.bancnetonline.com b. Choose ‘Sterling Bank of Asia’. c. Read the agreement in using BancNet Online and click ‘I Agree’ button if you agree with the Terms and Conditions. d. Select ‘Balance Inquiry’. e. Key in the following: - Card number - Account Type: Savings Account f. Enter the ATM PIN on the onscreen keypad. g. Click the ‘Submit’ button. 15. How do I pay bills thru BancNet Online? a. Log on to www.bancnetonline.com b. Choose ‘Sterling Bank of Asia’. c. Read the agreement in using BancNet Online and click ‘I Agree’ button if you agree with the Terms and Conditions. d. Select ‘Payment’. e. Fill out the required fields: i) Biller / Institution, ii) Account/Subscriber number, iii) Card number, iv) Account type: Savings, v) Amount to be paid f. Enter the ATM PIN on the onscreen keypad. g. Click the ‘Submit’ button. FREQUENTLY ASKED QUESTIONS 16. How do I pay bills thru BancNet ATMs? Follow this procedure: Insert your ATM card and enter your Personal Identification Number (PIN). On the screen, select: [Payment] [Biller Category] Ex. [Payment] [Credit Card] Key-in your billing Account Number. Choose the account from which your payment will be taken. In the case of iRemit Visa Card, choose [Savings]. Enter the amount to be paid and confirm it. Get your transaction slip as proof of payment. 17. Is there a service charge when paying bills thru BancNet Online and thru BancNet ATMs? No, there is no service charge. 18. How does mobile banking work? In partnership with Globe Telecom, BancNet gives its cardholders the convenience of doing ATM transactions such as balance inquiry, bills payment and prepaid card reload via Short Messaging Service (SMS) or text using the cellphone. 19. Is my transaction secure when I do mobile banking? Yes it is secured. This service will pass thru BancNet security infrastructure. Access to BancNet Mobile Phone Banking is through MPIN (Mobile Banking Personal Identification Number) known only to cardholders. “Account Keys” are used instead of customer’s real account numbers. FREQUENTLY ASKED QUESTIONS 20. How can I start doing mobile banking? You should register in BancNet Online following the steps below: a. Log on to www.bancnetonline.com b. Choose ‘Sterling Bank of Asia’. c. Read the agreement in using BancNet Online and click ‘I Agree” button if you agree with the Terms and Conditions. d. Select ‘SMS Registration’. e. On the SMS Registration Facility page, enter the following information: a) Bank name, b) ATM Card number, c) Account type: Savings, d) Globe Cellphone number, f) ATM PIN f. Upon successful registration, you will get your 4-digit or 6-digit MPIN through BancNet Online. g. To get your Account Key: You will receive your Account Key through a text message to your cellphone, a few minutes after activation. 21. How do I transact using my Globe mobile phone? Once your account is activated, just text the command plus MPIN and Account Key, then send to 2956 . FREQUENTLY ASKED QUESTIONS 22. What are the commands for BancNet Globe mobile banking? How will I transact? The commands are based on the following keywords and arrangement of message: SMS Banking Keywords Example Transactions Balance Inquiry BAL <mpin> <acctkey> BAL 238912 PTC1 InterBankFund IBT <mpin> <acctkey> <transferee bankcode> <bank IBT 238912 PTC1 CBI 008981233 Transfer account number> <amount> 1350.50 IntraBankFund TRA <mpin> <acctkey> <amount> TRA 238912 PTC1 200.00 Transfer Auto Reload IBT <mpin> <acctkey> ELD <eleven digit celfone no> IBT 1234 RCB1 ELD 09172345678 of Prepaid <amount> 50 Cellphones BillsPayment PAY <mpin> <acctkey> <instname> < subscriber PAY 238912 PTC1 CTBVM number> < amount> 5423392628488008 875 45 CheckbookReorder CHK <mpin> <acctkey> CHK 238912 PTC1 List LIST LIST Help HELP Transaction Keyword HELP BAL 23.