Made for Life Report 2008 CSR report TM Headquarters 1385 Shimoishigami, Otawara-shi,Tochigi-ken, 324-8550,JAPAN Enquiries +81-3-3818-2170(Tokyo office) http://www.toshibamedicalsystems.com © Toshiba Medical Systems Corporation 2008 Basic Commitment of Toshiba Medical Systems Corporation, and Basic Commitment Embodied in Management Slogan Basic Commitment Toshiba Medical Systems Corporation (TMSC) continues to contribute to healthcare and social welfare by providing innovative, advanced products and solutions to its customers worldwide. We create medical technology, taking the slogan "Made for Life" as our guiding philosophy and focusing on the following principles. Message from the President 1 We offer technology that provides fast, accurate diagnosis, improved treatment, and enhanced patient care, 2 We produce reliable systems that offer maximum uptime, increased utility, and improved workflow, Contributing to society through the healthcare field. 3 We are committed to developing long-term, customer-focused lifetime Giving absolute priority to life, safety, and solutions. Toshiba Medical Systems Group operates globally, under compliance with laws and regulations. the management slogan "Made for Life". Our mission is to Our standards of conduct in the implementation of CSR Management Slogan contribute to society through the healthcare field by require that we "give full priority to life, safety, and developing advanced medical technologies. We conduct compliance with laws and regulations. We have further "Made for Life", the slogan adopted by Toshiba Medical Systems Corporation, business according to the principles contained in our basic strengthened our technology/production compliance symbolizes the company's basic commitments. commitments: "Improving the quality of life", "Lifelong system as well as our sales compliance system, and commitment to innovation", and "Achieving lifetime are observing all laws and regulations, social norms, Made for Patients partnerships". ethics, and company rules in all our business activities. In fiscal 2007, we introduced a wide variety of new products In June 2007 we restructured our quality assurance Made for You that provide new clinical value, and the response from system and clarified responsibilities in all business customers around the world has been very enthusiastic. By processes, from the product development stage to TM Made for Partnership listening closely to our customers' voices, we will actively production and disposal. We will continue working hard contribute to society through the healthcare field. to provide safe, high-quality, reliable products. Promoting CSR management on a global scale Acting and advancing together with our stakeholders As a global company, we conduct business in many In order to implement CSR management based on the countries. Under the corporate slogan for the Toshiba management slogan "Made for Life", we place Editing Policy contents Group, "Leading Innovation", we endeavor to achieve importance on communication with all stakeholders, In fiscal 2007, to help more people understand our wide range of Basic Commitment and Management Slogan/Contents 2 innovation in the healthcare field. "Implementation of CSR activities as a global company, we expanded the content of the social including our customers. All employees of Toshiba Message from the President 3 and environmental report, outlining the activities of our overseas management" provides a foundation for these innovations. Medical Systems Group practice CSR in their daily group companies in addition to those of the domestic group We will contribute to the community by observing the laws, activities, aiming to contribute to a better society and to Results and Objectives 4 companies. The CSR report can also be viewed on our website, and provides comprehensive information on our CSR activities. regulations, and customs of each country and region. fulfill the expectations of our stakeholders. Global Business Expansion 6 Furthermore, we believe that protection and preservation TOPICS: From the Medical Service Frontlines 8 Period of report of the fragile global environment is an important issue that April 1st, 2007 to March 31st, 2008 companies must address. We are working hard to reduce Social Report Extent of report our environmental impact by implementing an Management 10 Toshiba Medical Systems Corporation and TMSC group environmental management promotion system and setting Communication with customers 11 companies. Parts of the report also present the activities of our own strict goals. Our environmentally friendly medical the entire Toshiba Group or Toshiba Group companies. Communication with employees 14 products are a result of these efforts. Last year, one of our products received an Eco-Products Award (Chairperson's Communication with local communities 16 Publication Date End of June 2008 Award, Eco-Products Awards Steering Committee). We will Environmental Report (Previous publication: June 2007; next publication: end of June 2009) continue to actively promote environmental activities. Environmental management 18 Reference guidelines GRI,* "Sustainability Reporting Guidelines 2002 (2nd edition)" Make/Use/Return/Reuse 20 and "Sustainability Reporting Guidelines 3rd edition (G3)" Environmental consideration for products 24 Ministry of the Environment, "Environmental Reporting Guidelines, Fiscal Year 2003 Version" and "Environmental Environmental promotion activities for atmosphere and energy 25 Reporting Guidelines, Fiscal Year 2007 Version" *GRI: Global Reporting Initiative Environmental promotion activities for water 26 More details on our website Environmental accounting/Corporate Profile 27 This symbol Search indicates that President & CEO further information is available from our website. Kenichi Komatsu 2 TOSHIBA MEDICAL SYSTEMS CSR REPORT 2008 3 We all have loved ones and a life to make. Basic Policies Concerning the CSR Activities of Toshiba Medical Systems Contribute positively as a member of society with a １ respect for life. Everything in our lives is interconnected: family, local community, and society. Practice honest, transparent management, giving absolute priority to life, safety, and 2 compliance with laws and ordinances, and aim to be an Earth-conscious enterprise. In order to improve the quality of life for all, Toshiba Medical Systems Build relationships based on trust, enhanced through communication with all our Corporation is determined to contribute to society through the field of medicine 3 stakeholders, including customers, employees, shareholders, and the local community. from all possible perspectives. As a global company, we respect the lives of people worldwide. With the aim of realizing a sustainable society, we will continue to build upon small efforts to achieve larger results, and will face our challenges directly. Objectives and main results for fiscal 2007. Objectives and plans for fiscal 2008 Item Objectives for fiscal 2007 Main results for fiscal 2007 Page Objectives and plans for fiscal 2008 Management CSR management Cultivation of CSR awareness in all employees of group companies • Distribution of messages from the president • Promotion of CSR activities in "CSR Promotion Month" (December) Promotion of CSR activities during CSR Promotion Month (December) Risk compliance Reinforcement and improvement of the risk compliance system • Restructuring of the technology/production compliance system and sales compliance system • Implementation of various compliance promotion • Establishment of a reporting system for business partners policies that include group companies Cultivation of risk compliance awareness • Training in Toshiba Medical Systems Group standards of conduct • Thorough implementation of Toshiba Medical • Training in engineering ethics, sales compliance, information security, etc. P10 Systems Group standards of conduct Policy implementation in group companies and reinforcement of • Establishment of a risk compliance system for group companies based on the system implemented by Toshiba Medical Systems Corporation • Promotion of compliance training cooperation in CSR activities • Training in Toshiba Medical Systems Group standards of conduct • Promotion of compliance training in group companies Social reporting Relationship with customers Evaluation of customer satisfaction through periodic questionnaires Customer questionnaire Evaluation of customer satisfaction through periodic questionnaire Promotion of universal design Adoption of designs in new products that ensure patient comfort P11 ー13 Promotion of development of products that incorporate "universal design" Enhancement of customer support Improvement of customer service, including the establishment of a new call center Further reinforcement of customer support Relationship with employees Promotion of good work-life balance • Improvement of support systems for balancing work and family life • Promotion of work-style innovation • Acquisition of certification based on the Law for Measures to Support the Development of the Next Generation • Respect for diversity Creation of diversity of organizations Achievement of the legal employment rate for disabled people P14・15 • Employee Survey Creation of a comfortable working environment for employees Creation of a working environment that reflects the voices of employees • Cultivation of awareness of the Occupational Health Acquisition of OHSAS18001 (Occupational Health and Safety Management System) certification Acquisition of certification for Nasu