Country Regional Network – Operations and Maintenance Deed – Exhibit A NOTE TO READER Country Rail Infrastructure Authority (CRIA) notes that the attached document (together with any attachments, schedules, appendices or exhibits etc to that document) (the Document) is provided in accordance with CRIA's obligations under the Government Information (Public Access) Act 2009 (NSW). Certain provisions and other information have been excluded from the Document in accordance with that Act. CRIA further notes that the Document may include information which is out of date, incomplete or incorrect. CRIA does not: • assume any responsibility or duty of care in respect of, or • warrant, guarantee or make any representation as to, the information in the Document (including its currency, completeness or accuracy). NSW Country Regional Network Scope of Work and Technical Criteria Contents 1 GENERAL 1 1.1 Purpose 1 1.2 Objectives 1 1.3 Scope of Work 1 2 PROJECT AND BUSINESS MANAGEMENT 2 2.1 Contractor’s Organisation Structure 2 2.2 Management of the Delivery of Services 2 2.3 Work Breakdown Structure 2 2.4 Business Risk and Issues Management Activities 2 2.5 Implementation of Business Management Systems 3 2.6 Development, Maintenance and Implementation of Management Plans 5 2.7 Documents and Information Deliverables 6 2.8 Document Management and Control 6 2.9 Data Records 6 2.10 Revenue Collection Management 6 2.11 Financial Management 7 2.12 Contract Management 8 2.13 Provision of Reciprocal Support to Enable Effective O&M Deed Management by CRIA 9 2.14 Maintenance of Stakeholder Relationships and Management of Communications 10 2.15 Local Industry Participation 12 2.16 Indigenous Employment 13 2.17 Quality Management 13 2.18 Industrial Relations 15 2.19 Intellectual Property 16 2.20 Fraud and Corruption 16 3 PERFORMANCE MEASUREMENT 17 3.1 Establishment of Performance Measurement Systems 17 3.2 Performance Measurement and Analysis 17 3.3 Reporting 17 3.4 Review of Measurement and Incentive Systems 18 3.5 Whole of Life Benefit 18 4 ASSET MANAGEMENT SERVICES 19 4.1 Asset Management System 19 4.2 Contractor’s Asset Management Implementation Plan 20 4.3 Asset Registers 20 4.4 CRN Asset Management Plan 21 4.5 Property Management Plan 22 4.6 Property Information 22 Commercial in Confidence Scope of Works and Technical Criteria V1.0 Page i of x 5 ENGINEERING SERVICES 23 5.1 General 23 5.2 Provision of Services to Support Rail Infrastructure Maintenance 24 5.3 Decommissioning of Surplus and/or Obsolete Assets and Equipment 28 5.4 Configuration Management 28 5.5 Maintenance of Standards and Codes 28 6 INTEGRATED LOGISTICS SUPPORT 30 6.1 Integrated Logistics Support Plan 30 6.2 ILS Systems, Processes and Activities 30 6.3 Spare Parts and Materials Provisioning and Procurement 31 6.4 Warehousing, Storage and Distribution of Spares, Materials and Repairable Items 31 6.5 Interfaces with CRN Configuration Management System 31 6.6 Management of ILS Documentation and Technical Data 32 6.7 Management of Specialised Tools, Test and Support Equipment 32 6.8 Plant and Equipment 33 6.9 Workforce Development 33 6.10 Review of ILS Effectiveness 33 6.11 Disposal of Assets, Non-Repairable Items and Surplus Material 33 7 NETWORK OPERATIONS 34 7.1 Rail Network Management Plan 34 7.2 Network Access 34 7.3 Billing and Revenue Reporting 36 7.4 Network Management and Train Control 36 8 RAIL INFRASTRUCTURE MAINTENANCE 39 8.1 General 39 8.2 Routine Maintenance (RM) 39 8.3 Major Periodic Maintenance (MPM) 40 8.4 Emergency Works 41 8.5 Enhancement Works 42 8.6 Maintenance of the CRIA Non-operational Network 42 8.7 Asset Condition Report 42 9 PROPERTY MANAGEMENT SERVICES 43 9.1 General Requirements 43 9.2 Management of Agreements, Tenancies and Other Property-Related Business 43 9.3 Management of Maintenance of the CRIA Property Portfolio 44 9.4 Maintenance of Property-Related Standards and Codes 44 9.5 Management of Property Sales and Acquisitions 44 9.6 Management of Property-Related Heritage Issues 45 9.7 Planning and Development Applications 45 9.8 Management of Adjoining Land Development Applications 46 9.9 Management of Land Contamination Issues 46 Commercial in Confidence Scope of Works and Technical Criteria V1.0 Page ii of x 9.10 Areas of Archaeological Significance 46 9.11 Management of Level Crossing Closures and Road Closures 46 9.12 Fire Fighting Infrastructure 46 9.13 Road and Property Access 46 9.14 Advertising 46 9.15 Property Enhancement Works 47 9.16 Management of Third Party Access to Rail Corridor 47 10 SAFETY MANAGEMENT 48 10.1 Introduction 48 10.2 Safety Policy 48 10.3 Rail Safety Accreditation 48 10.4 Safety Management System 48 10.5 Occupational Health and Safety 49 10.6 Safety Risk Management 49 10.7 Response to Incidents 50 10.8 Safety Interface Requirements 51 10.9 Access to Rail Corridor and Other CRIA Sites 51 11 ENVIRONMENTAL MANAGEMENT AND SUSTAINABILITY 52 11.1 Environmental Management Plan 52 11.2 Environmental Licence for the CRIA Assets 52 11.3 Environmental Management System 52 11.4 Key Environmental Management Activities 52 11.5 Environmental Approvals 53 11.6 Environmental Impact Statements 53 11.7 Response to Incidents 53 11.8 Restoration, Regeneration and Planting 53 11.9 Cultural Heritage Management Plan 54 11.10 Pest and Vermin Control 54 11.11 Provision for Sustainability Reporting 54 11.12 Fire Management and Fire Hazard Reduction 54 12 TRANSITION MANAGEMENT 56 12.1 Transition Management Plan 56 12.2 Transition Management Team 56 12.3 Transition Phases 56 12.4 Key Tasks During Transition 59 12.5 Handover Package 59 12.6 Disengagement Plan 60 12.7 Disengagement Management Team 60 Commercial in Confidence Scope of Works and Technical Criteria V1.0 Page iii of x Appendices APPENDIX 1 WORK BREAKDOWN STRUCTURE APPENDIX 2 CRN ASSET MANAGEMENT PLAN APPENDIX 3 PASSENGER, FREIGHT, GRAIN AND NON-OPERATIONAL LINES APPENDIX 4 PROPERTY ASSETS APPENDIX 5 UNDERBRIDGES AND OVERBRIDGES APPENDIX 6 MISCELLANEOUS ASSETS APPENDIX 7 CONTRACTOR’S ORGANISATION STRUCTURE AFTER TRANSITION PHASE APPENDIX 8 QUALITY APPENDIX 9 INTEGRATED LOGISTICS SUPPORT APPENDIX 10 ENGINEERING SERVICES APPENDIX 11 REQUIREMENTS FOR MANAGEMENT PLANS APPENDIX 12 CRIA STANDARDS AND DOCUMENTS APPENDIX 13 CONTRACT DOCUMENT REQUIREMENTS LIST APPENDIX 14 HANDOVER PACKAGE APPENDIX 15 REQUIREMENTS FOR REPORTS APPENDIX 16 PERFORMANCE MEASURES Commercial in Confidence Scope of Works and Technical Criteria V1.0 Page iv of x Glossary Terms used specifically in this SWTC are defined in the Glossary. Other defined terms that are used in this SWTC are defined in the O&M Deed and shall be given the same meaning as in the O&M Deed. Asset Management Means the systematic and coordinated activities and practices through which an organisation optimally manages its assets and their associated performance, risk and expenditures over their life cycle, for the purpose of achieving the organisation’s strategic plan. Asset Management Means all asset management activities required to undertake the CRN Asset Services Management Plan, and as described in this SWTC. Backlog Means maintenance work that has been approved and scheduled but not yet completed. Earned Value Means the project management system defined in AS4817-2006 Project Management performance measurement using Earned Value or ANSI/EIA-748-B-2007 Earned Value Management Systems. Engineering Asset Register Means a register containing a list of all assets together with all required asset management details in order to comply with the requirements of this SWTC. Engineering Services Means all engineering activities required to support the work under the O&M Deed including but not limited to design, construction, commissioning, planning, decommissioning, maintenance, logistics, components selection, training, preparing manuals and documents, quality assurance, inspection, safety and environmental as defined in this SWTC. Financial Auditor Means an external financial auditor with relevant expertise notified to the Contractor by CRIA’s Representative from time to time. Fixed Asset Means an item of property, plant or equipment where the item is expected to have a useful life of more than one year, the cost can be measured reliably and the cost of the item exceeds the capitalisation thresholds as detailed in CRIA’s FIN-PRC-013 Fixed Asset Register Procedure. Fixed Asset Register Means a register containing a list of all Fixed Assets together with financial details required by CRIA. Information Management Means the information management systems to be implemented in accordance Systems with section 2.5 of this SWTC. Integrated Logistics Means the systems, processes and activities required to ensure that the Scope of Support Work is adequately supported, as defined in this SWTC. Major Periodic Means maintenance activities that are cyclical in nature and with a cycle typically Maintenance greater than one year as described in the AMP. Commercial in Confidence Scope of Works and Technical Criteria V1.0 Page v of x Management Plans Means the plans identified in SWTC Appendix 11 and any other plan dealing with those matters which a prudent, experienced and competent operations and maintenance contractor exercising Good Operating Practice would anticipate would be required to be dealt with by way of a management plan having regard to the Services and the Contractor's obligations under the O&M Deed. NSW Government Total Means NSW Treasury’s TAM 06-3 Total Asset Management Guideline - Asset Asset Management Maintenance Strategic Planning and TPP 08-2 Total Asset Management (TAM) requirements for updating the NSW State Infrastructure Strategy (SIS). Guidelines NSW Rail Access Means the undertaking made in accordance with Schedule 6AA of the Transport Undertaking Administration Act 1988 for provision of third party access to the NSW rail network.