www.thepeninsulaqatar.com BUSINESS | 21 SPORT | 35 Ezdan Holding King James stillll Group gets Global the best, says ISO Certification coach Lue SUNDAY 22 MAY 2016 • 15 SHA’BAAN 1437 • Volume 21 • Number 6804 thepeninsulaqatar @peninsulaqatar @peninsula_qatar Sheikha Moza attends US Military Academy Consumers get Emir attends Doha Forum graduation NEW YORK: H H Sheikha Moza bint Nasser yesterday attended the unfettered graduation ceremony of the class of 2016 from the United States Military Academy (West Point) in New York. The ceremony was also attended by Minister of State right of refund for Defence Affairs H E Dr Kha- lid bin Mohamed Al Attiyah and US Vice-President Joe Biden. The class of 2016 included a Qatari Suppliers and traders should dis- graduate, Abdulrahman Al Hinzab, play a return and exchange policy in who received a Military Bachelor’s Ministry mandates a prominent place at the front of the Degree. exchange or refund shop. The policy should be in Arabic (as well as other languages chosen Qatar Airways even if recipient of by the merchant). a gift is not satisfied They should also post the deepens ties exchange and return policy on Emir H H Sheikh Tamim bin Hamad Al Thani with with product. the back of the invoice handed to with IAG consumers. other world leaders at the 16th Doha Forum Traders must refrain from yesterday. RIGHT: The Emir with UN Secretary The Peninsula posting any documents or banner General Ban Ki-moon (left) and Yemeni President The Peninsula prohibiting the return or exchange Abdrabuh Mansur Hadi. of products. DOHA: Qatar Airways Group, If the item is delivered to con- The Peninsula already the largest shareholder in sumers through home delivery IAG, recently increased its stake DOHA: The Ministry of Economy service, it should be free of charge. in International Airlines Group and Commerce has given special Traders must provide a space for (IAG) to 15 percent, signifying rights to consumers to request a consumers to try products before DOHA: Emir H H Sheikh Tamim bin Hamad Al Thani the Group’s strategic direction in refund or exchange of a product, if making a purchase. yesterday attended the opening session of the 16th investing in other airline com- they are not satisfied with the pur- Traders must fully refund con- Doha Forum at the Doha Sheraton. panies. IAG, one of the world’s chase. sumers the price of products as The three-day Forum is being held under the title largest airline groups, with Brit- According to a new circular well as shipping and delivery fees “Stability and Prosperity for All”. ish Airways, Aer Lingus, Iberia and issued by the ministry, a consumer in case consumers are entitled to The opening ceremony was also attended by Yem- Vueling, is has the right to return an item or a refund while taking into account eni President Abdrabuh Mansur Hadi, Afghanistan also one of seek an exchange regardless of the nature of the product, the defect President Mohammad Ashraf Ghani, President of the world’s his motives, such as: regretting the and the timeframe during which the Niger Mahamadou Issoufou, President of Mauritius most suc- amount paid to the shop, dissatis- consumer used the product before Dr Ameenah Gurib, UN Secretary-General Ban Ki- cessful faction with the colour or size of discovering the defect. moon and a number of other top leaders. President Dr. Ameenah Gurib-Fakim and discussed airline com- the item, finding the same item at The amount paid by consumers The Prime Minister and Interior Minister H E Sheikh bilateral relations and other issues of common interest. panies, with a lower price at another outlet, or is refunded according to the method Abdullah bin Nasser bin Khalifa Al Thani was also The Emir also met with President of the 70th Ses- 274 destina- purchasing the item as a gift for of payment (credit card, cheque, cash present. sion of the UN General Assembly Mogens Lykketoft. tions and a someone who is unsatisfied with payment or ATM card). If the prod- The three-day Forum is organised by the Minis- Discussions dealt with the latest developments on fleet of 533 the product. uct was bought by credit card, the try of Foreign Affairs, in collaboration with local and regional and international levels as well as a number aircraft. If a trader claims that he sells a amount is refunded to the card used international research and study centres. Presidents, of topics on the Forum’s agenda. Qatar Airways Group Chief product at the lowest market price by the consumer to make the pur- international personalities, businessmen and academ- The Emir met with Foreign Minister of the Repub- Executive, Akbar Al Baker (pic- and the consumer finds that it is chase. If the purchase was made ics are participating in the forum, in which 58 experts lic of Argentina Susana Malcorra, Minister of Foreign tured), said: “Aligning Qatar being sold at another shop at a lower by cheque, the consumer should be will speak on different issues like economy, energy , Affairs of Azerbaijan Elmar Mammadyarov, Minister Airways Group more closely with price, the owner of the first shop has refunded either in cash or by cheque. security and defence. of Energy and Mines of the Dominican Republic Anto- IAG offers unrivalled benefits to compensate the client for the price If the purchase was made in cash or The Emir met with President Abdrabuh Mansur nio Emilio Conde, Senior Minister of State for Defence on an operational, financial and difference. by ATM card, the refund should be Hadi on the sidelines of the Forum. The two leaders and Foreign Affairs of the of the Republic of Singapore strategic level. Procurement syn- A supplier must replace a defec- made in cash. reviewed bilateral ties and ways of strengthening them Dr Mohamad Maliki bin Osman, Carolyn B Maloney, a ergies and other opportunities will tive item with a functional one or The ministry has granted trad- and discussed the latest developments on the Yemeni member of the US House of Representatives, Foreign greatly enhance Qatar Airways refund the price to the consumer for ers and suppliers two-week time to arena as well as a number of topics on the Forum’s Minister of the Republic of Costa Rica Manuel Gonzalez Group results, and we look forward expired food products or counterfeit amend their return and exchange agenda. and Rachida Dati, a former French Minister of Justice, to a deepening relationship with car spares. The consumers are enti- policies and to comply with the The Emir also met with President Mahamadou member the European parliament and Mayor of the the IAG member airlines, for the tled to return and exchange products circular. Issoufou, President Mohammad Ashraf Ghani and 7th Arrondissement of Paris. benefit of our mutual customers.” without having to prove that the goods are defective or overpriced. → Continued on page 5 → Continued on page 4 EgyptAir jet sent smoke warnings before crash Four protesters die in Baghdad violence Reuters airport in late October, killing all 224 people on board, and an EgyptAir plane was hijacked in March by a man PARIS/CAIRO: The EgyptAir jet wearing a fake suicide belt. Reuters supporters of powerful Shia Muslim which crashed in the Mediterranean The October crash devastated cleric Moqtada Al Sadr and people on Thursday sent a series of warn- Egyptian tourism, a main source of from other groups upset with the ings indicating that smoke had been foreign exchange for a country of 80 BAGHDAD: At least four anti-gov- government’s failure to approve detected on board, shortly before it million people, and another simi- ernment protesters were killed and anti-corruption reforms and main- disappeared off radar screens, French lar incident would crush hopes of it 90 injured when security forces tain security in the city. investigators said yesterday. recovering. Egypt’s tourism revenue ejected them from Baghdad’s heav- Jaafar Al Moussawi, deputy A spokesman for France’s BEA air in the first three months of the year ily fortified Green Zone, hospital leader of Sadr’s political move- accident investigation agency said the plunged by two thirds to $500m from sources said yesterday. ment, condemned the government signals did not indicate what caused a year earlier. Iraqi security forces used live for using what he called “excessive the smoke or fire on board the plane, ammunition, rubber bullets, water force”. which plunged into the sea with 66 HUNT FOR BLACK BOXES cannons and tear gas on Friday to “Using live bullets against people on board as it was heading The signals from the plane “do dislodge the demonstrators from the peaceful protesters is completely from Paris to Cairo. not allow in any way to say what may central district which houses gov- unjustified and stark evidence that But they offered the first clues have caused smoke or fire on board ernment buildings, parliament and a supposedly legitimate govern- as to what unfolded in the moments the aircraft”, said a spokesman for the many foreign embassies. ment has turned into an oppressive before the crash. French BEA agency, which is assist- The toll, compiled from four hos- government,” he said in a statement One aviation source said that a Mother of the late Yara Hani Faraq Tawfiq, an Egyptian cabin crew ing an official Egyptian investigation. pitals where casualties were taken yesterday. Prime Minister Haider Al fire on board would likely have gen- member who was on board EgyptAir’s MS804 flight that went missing He added that the priority now and Baghdad’s central morgue, Abadi has condemned the Green erated multiple warning signals, was to find the two flight recorders, accounts only for gunshot wounds Zone breach and warned against at sea, kisses her while grieving during her funeral service in Cairo, while a sudden explosion may not known as black boxes, containing and does not include cases of suf- chaos and strife as government yesterday.