HANDBOOK FOR MOBILE SERVICES STAFF Prepared for and Includes presentations from the American Library Association Annual Conferences New Orleans in 2006 “Our New Bookmobile Has Arrived! What Do We Do Now?” Washington D.C. in 2007 “Mobile Outreach: Access at its Best!” Anaheim in 2008 “Mobile Libraries: Driving Library Services Into the Future” Handbook sponsored by 2 Table of Contents RESOURCES FOR BOOKMOBILE STAFF.................................................................... 3 RESOURCES FOR BOOKMOBILE STAFF.................................................................... 4 Contacts......................................................................................................................................................4 Books on Outreach .....................................................................................................................................5 Colleagues on whom you may call – outreach resources ...........................................................................6 Links...........................................................................................................................................................7 Bookmobile Maintenance Schedule (by Michael Swendrowski - SVS) ....................................................8 Bookmobile Maintenance Schedule (by Michael Swendrowski - SVS) ....................................................8 Bookmobile Maintenance (by Michael Swendrowski - SVS)....................................................................9 Bookmobile Specification Checklist (by Tena Wilson - CPL).................................................................13 Taking the Library to Where the People Are (by Andrew Venable - CPL)..............................................16 The Rest of the Story: Bringing the Library to the Underserved (by Bill Ptacek – KCLS)......................18 Marketing Your Bookmobile: Writing a Marketing Plan (by Tena Wilson – CPL).................................21 Marketing Your Bookmobile: Effective Measurement (by Tena Wilson – CPL) ....................................27 Mobile Services: Effective Management for Effective Service (by Mary Seratt – BHCL)......................30 Bookmobile Types Comparison Chart (by Russ Topping – Bookmobile Consultant).............................37 Service Delivery Questionnaire (by Suzanne Beattie – MLIS Student)...................................................42 Tornado & Severe Weather Procedures (by Tim Oster – KPL) ...............................................................45 Job Descriptions (compiled from ABOS Listserv)...................................................................................46 USEFUL FORMS & HANDOUTS.................................................................................. 47 New Vehicle Announcement: Sample News Release (by Jennifer Wiseman – KCLS)...........................48 New Vehicle Announcement: Sample Letter (by Jeannie Dilger-Hill – KCLS) ......................................49 Maintenance Checklist: 3000 Mile/90-day Service (by Holmes County, OH).........................................50 Driver’s Daily Checklist (by Holmes County, OH)..................................................................................51 Generator Service Form (by Holmes County, OH) ..................................................................................52 Parochial School Service Request Form (by Holmes County, OH) .........................................................53 Public School Service Request Form (by Holmes County, OH) ..............................................................55 Public Stop Service Request Form (by Holmes County, OH)..................................................................57 Driver’s Daily Checklist (by Cullman County, AL).................................................................................59 Bookmobile Schedule Press Release (by Cullman County, AL)..............................................................60 Marketing Flyer (by Cullman County, AL)..............................................................................................62 Bookmobile Fuel & Oil Log (by Cullman County, AL) ..........................................................................63 Patron Interest Sheet/Questionnaire (by Cullman County, AL) ...............................................................64 Guidelines for Determining Bookmobile Stops (by Keely Hall – APL) ..................................................65 Bookmobile Patron Survey (by Chris Gibson – ITPLD)..........................................................................66 Suggestions for “Ribbon Cuttings” for New Bookmobile (by Helga Spotts – CCPL).............................67 Sample Script for New Borrowers (by Keely Hall - APL).......................................................................68 Bookmobile Request Log Sample (by Keely Hall – APL).......................................................................69 Bookmobile Cutout Giveaway (by Anaheim Public Library) ..................................................................71 Door Hanger Giveaway (by Anaheim Public Library)............................................................................71 Door Hanger Giveaway (by Anaheim Public Library).............................................................................72 ..................................................................................................................................................................72 “Hot” Topics (as suggested by ALA New Orleans bookmobile session attendees).................................73 ALA ANNUAL BOOKMOBILE PROGRAMS.............................................................. 74 2006 Annual Program...............................................................................................................................74 2007 Annual Program...............................................................................................................................75 2008 Annual Program...............................................................................................................................78 ADDITIONAL INFORMATION..................................................................................... 79 APPENDIX I: Outreach Training Manual (by Weld Library District) ............................ 80 Table of Contents .....................................................................................................................................81 Mission Statement ....................................................................................................................................83 A Vision ...................................................................................................................................................84 Outreach Roles and Services ....................................................................................................................85 Handbook for Mobile Services Staff 3 Emergency Procedures .............................................................................................................................86 Opening Procedures..................................................................................................................................90 Preparation for Stop..................................................................................................................................91 At Stop......................................................................................................................................................91 Conclusion of Stop ...................................................................................................................................91 Closing Procedures...................................................................................................................................92 Procedures for starting the laptops ...........................................................................................................93 Shut down procedures ..............................................................................................................................93 PC Reliance ..............................................................................................................................................94 Outreach Procedures.................................................................................................................................95 Shelving Instructions ................................................................................................................................98 Guidelines for Outreach/Bookmobile Collection .....................................................................................99 Guidelines for Stops ...............................................................................................................................101 Timeline..................................................................................................................................................102 Weld Library District..............................................................................................................................103 Weld Library District General Policies ..................................................................................................103 Government of the Weld Library District...............................................................................................103