SUZUKI ENVIRONMENTAL & SOCIAL REPORT 2014 SUZUKI AIMS TO BECOME A COMPANY LOVED AND TRUSTED THROUGHOUT THE WORLD. SUZUKI ENVIRONMENTAL & SOCIAL REPORT 2014 Efforts for Society CONTENTS With Our Customers・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・65 Customer Relations Office Welfare vehicles (“With” Series) Introduction Electric vehicles Efforts for safety Introduction・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・3 Efforts for motorcycles Company Profile ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・4 With Our Business Partners・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・74 Sustainable relationships Global procurement Special Article Business Continuity Plan Efforts for compliance with laws and regulations 01 Efforts by Suzuki for Environmental Technologies・・・・・・・・・・・6 Suzuki Foundation Activities・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・75 02 For Development of Automotive Industry and The Suzuki Foundation Future of Children・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・8 Suzuki Education and Culture Foundation Management assistance for the Mundo de Alegria School for 03 Efforts by Maruti Suzuki India Limited・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・10 Japanese-South Americans With Our Employees・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・77 Efforts for safety, health and traffic safety CSR Concept Efforts for career advancement Corporate Philosophy and CSR・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・12 Secure and comfortable working environment CSR Policy In-house education system CSR Management System Employee relations Disaster measures by Suzuki Deployment of an affiliate “Suzuki Support” Our Shareholders and Investors・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・82 IImproving corporate value For our shareholders and investors Efforts for Environment Shareholder Benefit Program Promotion of Environmental Management・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・20 Investor Relations Suzuki Global Environment Charter Suzuki Environmental Organizational Chart With Local Communities・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・87 Environmental Plan Cleanup activities Introduction of Environmental Management System Supporting disaster stuck areas Emergency training Educational supports Environmental accidents, etc. Contribution to local community Environmental accounting Control of Global Warming・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・28 [Product development] Improvement in fuel efficiency [Product development] Development and technologies of next-generation vehicles Efforts by Business Units etc. in Japan [Production, distribution] Energy-saving for business operations Efforts by Suzuki’s Domestic Plants and Domestic Group [Production, distribution] Energy-saving for distribution Manufacturing Companies・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・93 Suzuki domestic plants Promotion of Environmental Conservation etc.・・・・・・・・・・・・・・・・・・・・・・・・・・・42 Domestic group manufacturing company [Design, development] Air pollution [Design, development] Reinforcement of management of substances Efforts by Domestic Sales Distributors・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・111 of concern contained in products [Design, development] Noise reduction [Design, development] Reduction of Freon [Design, development] Reduction of VOC in car interior [Production, product] VOC reduction in the painting process Efforts by Overseas Business Units etc. [Production, product] Control of chemical substances Efforts by Overseas Group Companies・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・114 [Production, product] Reduction of odor and noise Promoting the 3Rs (Reduce, Reuse, and Recycle)・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・50 Consideration to recycling Packing materials Waste Environmental Data Water resources Environment-Related Data of Key New Products in FY2013・・126 Cooperation with Society・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・59 Automobiles / Motorcycles / Outboard Motors Expansion of environmental communication A History of Suzuki’s Environmental Protection Efforts・・・・・・・136 ●The period covered by this report is the FY2013 (from April 1, 2013 through March 31, 2014). However, this report also contains descriptions on some activities taking place before or after that time period. ●This report covers information about not only Suzuki Motor Corporation, but also Suzuki Group companies. (Unless “related companies”, “dealers”, or “overseas” is indicated in each description, the information is related to Suzuki Motor Corporation.) ●This report was created in accordance with “Environmental Reporting Guidelines 2012” by the Ministry of the Environment. ●Please note that the website addresses indicated in this report may be changed without notice. ●"Domestic plants" in this report refer to 6 plants in Japan: Kosai Plant, Iwata Plant, Sagara Plant, Takatsuka Plant, Toyokawa Plant, and Osuka Plant. SUZUKI ENVIRONMENTAL & SOCIAL REPORT 2014 ntroduction Secial Article SR oncet Eorts y usiness nits etc Eorts y verseas Eorts for Environment Eorts for Society in aan usiness nits etc Environmental Data ntroduction The Group has carried out its operations on the basis of manufacturing of "value-packed products" to satisfy customers since its establishment with the motto "Develop products of superior value by focusing on the customer" in the first paragraph of its mission statement. The Group will strive for manufacturing of really valuable products appreciated by customers, constantly paying attention to the movement of times. The Group commits itself to make efforts to promote the “production of small and subcompact vehicles” and the “development of environmentally benign products” needed by customers, and “to be small, less, light, short and beautiful” on every side of organization, facilities, parts, environment and so on as well as production, with the slogan, "Small Cars for a Big Future", and has been working for the effi cient, well-knit and healthy management. Concerning the environmental issues, the Group has been off ering mini vehicles in Japan and many types of compact vehicles that are highly fuel-effi cient in places like India and other Asian countries. The Group believes that a spread of such compact vehicles would be one of the best ways to contribute to solving the environmental issues. In addition to enhancement of next generation environmental technology in “Suzuki Green Technology”, the Group will continue to tackle global environmental problem based on “Suzuki Environmental Plan 2015” and “Suzuki Biodiversity Protection Guideline” The Group will make eff ort to strengthen its ability of research and development such as environment technology, fuel effi cient technology, weight reduction technology, safety technology, information and communications technology and product designing ability. Also, the Group will make eff ort to manufacture cars with lower cost by improving effi ciency of development by integrating engine, powertrain and platform, and cost reduction. Suzuki aims to become a company loved and trusted throughout the world and will continue working on contributions to the environment and the society. We ask for your continued support. In this report, our CSR (Corporate Social Responsibility) activities carried out in FY2013 are divided into three categories: “Eff orts for Environment”, “Eff orts for Society”, and “Eff orts by Plants and Companies”. We hope this report can provide an opportunity to understand our CSR activities. Representative Director and Chariman & CEO Osamu Suzuki (From the left in the back row) Representative Director and Representative Director and Representative Director and Representative Director and Executive Vice President Executive Vice President Executive Vice President Executive Vice President Yasuhito Harayama Osamu Honda Minoru Tamura Toshihiro Suzuki ● 3 ● SUZUKI ENVIRONMENTAL & SOCIAL REPORT 2014 ntroduction Secial Article SR oncet Eorts y usiness nits etc Eorts y verseas Eorts for Environment Eorts for Society in aan usiness nits etc Environmental Data omany Profile (as of March 31, 2014) Company Name Suzuki Motor Corporation Major products Motorcycle, automobile, Establishment March 1920 outboard motor, electro vehicle, industrial equipment Address of 300 Takatsuka-cho, Minami- headquarters ku, Hamamatsu City, Shizuoka Capital 138,014,760,000 yen Prefecture 432-8611, JAPAN Number of employees 14,571 Representative Osamu Suzuki, Representative Director and Chairman & CEO TOYOKAWA PLANT KOSAI PLANT HEAD OFFICE AND PLANTS SAGARA PLANT HEAD OFFICE& IWATA PLANT TAKATSUKA PLANT OSUKA PLANT Major Overseas Sales Major Overseas Overseas R&D Subsidiaries and Affiliates Assembly Plants OVERSEAS NETWORK 9 12 8 2 6 16 10 11 7 20 14 17 18 19 22 35 21 37 33 34 23 3 25 27 36 26 24 2829 15 31 32 30 13 4 5 1 SUZUKI MOTOR OF AMERICA, INC. (U.S.A.)