MUNICIPAL GOVERNMENT OF SADANGA, MOUNTAIN PROVINCE CITIZEN’S CHARTER 2020 (1st Edition) I. MANDATE: Deriving its mandate from the Local Government Code of 1991, also known as RA 7160, the mission to follow the people’s welfare under Section 16 of the Code, to wit: General Welfare: Every LGU shall exercise the powers expressly granted, those necessarily implied therefrom, as well as powers, necessary, appropriate, or incidental for its efficient and effective governance and those which are essential to the promotion of the general welfare within their respective territorial jurisdictions. LGU shall ensure and support among other things, the preservation and enrichment of culture, promote health and safety, enhance the right of the people to a balance ecology, encourage and support the development of appropriate and self-reliant, scientific and technological capabilities, improve public morals, enhance economic prosperity and social justice, promote full employment among their residents, maintain peace and order, and preserve the comfort and convenience of the inhabitant. II. VISION: “ADAYSA NA SADANGA” Dream paradise in the Gran Cordillera that is adaptive, resilient and vibrant community with politically matured, culturally enriched, peace loving, spiritually, strengthened, healthy and child friendly people enjoying a robust economy in a safe and sustainable environment, led by committed and proactive leaders in a participatory and collective governance. III. MISSION: Lead the people to be at pace with the changing times by pursuing equitable socio-economic growth, optimizing resources, improving the quality and delivery of basic services and prudently putting in place relevant infrastructures and socio- economic activities yet keeping intact the locality’s natural endowments and ecological balance while promoting peace and enhancing our indigenous cultural heritage. IV. SERVICE PLEDGE: The officials and employees of the municipal government of Sadanga commit to: Serve the public promptly, efficiently and with utmost courtesy from Mondays to Fridays, 8:00 o’clock in the morning to 5:00 o’clock in the afternoon; Hold ourselves responsible to client’s comments, complaints or suggestions about our services, act on it the soonest through our task force committee, and take corrective measures; Impact-based prioritization of development projects for implementation; Nurture our good culture as a tool for restoring and maintaining peace; and Ensure strict compliance with service standards, with written explanation for any delays in frontline services. LIST OF SERVICES OFFICE OF THE MUNICIPAL MAYOR ........................................................................................... 6 EXTERNAL SERVICES .................................................................................................................. 6 1. Issuance of Mayor’s Pass/ Clearance/ Certifications & Subscriptions ................... 7 2. Issuance of Business Permit (New and Renewal) ........................................................ 8 HUMAN RESOURCE MANAGEMENT OFFICE ............................................................................ 9 EXTERNAL SERVICES .................................................................................................................. 9 1. Applying for a Job with the Municipal Government ................................................... 10 HUMAN RESOURCE MANAGEMENT OFFICE .......................................................................... 11 INTERNAL SERVICES ................................................................................................................. 11 1. Application for Travel Order ............................................................................................. 12 2. Processing of Application for Leave of Absence ....................................................... 13 3. Issuance of Service Record, Certificate of Employment and Other Personnel Records....................................................................................................................................... 14 MUNICIPAL DISASTER RISK REDUCTION AND MANAGEMENT OFFICE ........................ 15 EXTERNAL SERVICES ................................................................................................................ 15 1. Request for DRRM Orientation, Trainings, Drills, Seminars and Symposiums .. 16 2. Issuance of Disaster Certification for Shelter Assistance ........................................ 17 OFFICE OF THE SANGGUNIANG BAYAN ................................................................................. 18 EXTERNAL SERVICES ................................................................................................................ 18 1. Accreditation of Civil Society Organizations ............................................................... 19 2. Issuance of Certified True Copies of Approved Resolutions, Ordinances, Minutes and other Related Legislative Documents ........................................................ 20 3. Research/ Reference Services ......................................................................................... 21 MUNICIPAL PLANNING AND DEVELOPMENT OFFICE ......................................................... 22 EXTERNAL SERVICES ................................................................................................................ 22 1. Provision of Technical Information ................................................................................ 23 2. Provision of Technical Assistance in the Preparation of Project Proposals and Training Designs ...................................................................................................................... 24 3. Submission, Review and Endorsement of Barangay Annual Gender and Development (GAD) Plans and Budgets ............................................................................ 25 MUNICIPAL BUDGET OFFICE ....................................................................................................... 26 EXTERNAL SERVICES ................................................................................................................ 26 1. Review and Endorsement of Barangay Budget........................................................... 27 MUNICIPAL BUDGET OFFICE ....................................................................................................... 28 INTERNAL SERVICES ................................................................................................................. 28 1. Certification/ Approval of the Obligation Request of Disbursement Vouchers .. 29 MUNICIPAL ACCOUNTING OFFICE ............................................................................................ 30 EXTERNAL SERVICES ................................................................................................................ 30 1. Submission of Disbursement Vouchers (Barangay Transactions) ........................ 31 MUNICIPAL ACCOUNTING OFFICE ............................................................................................ 32 INTERNAL SERVICES ................................................................................................................. 32 1. Processing of Cash Advance ........................................................................................... 33 2. Processing of Municipal claims ....................................................................................... 34 3. Processing of Barangay Claims ...................................................................................... 35 4. Issuance of Certificate of Income Tax Withheld from Employees .......................... 36 5. Issuance of Certificate Net Take Home Pay/Certification from Payroll or Remittance ................................................................................................................................. 37 MUNICIPAL ENGINEERING OFFICE............................................................................................ 38 EXTERNAL SERVICES ................................................................................................................ 38 1. Issuance of Building Permit, Electrical Permit and Occupancy Permit ................ 39 MUNICIPAL ASSESSMENT OFFICE ............................................................................................ 40 EXTERNAL SERVICES ................................................................................................................ 40 1. New/ Re-Assessment of Property Valuation ................................................................ 41 2. Appraisal and Assessment of New Building or Machinery ...................................... 42 3. Processing for Re-Classification of Land Use ............................................................. 43 4. Issuance of Certified True Copy/ Photocopy of Tax Declaration and other Certifications ............................................................................................................................. 44 5. Issuance of Survey Plan/ Sketch Plan of the Property .............................................. 45 6. Processing Transfer/Subdivision of Real Property .................................................... 46 7. Processing Cancellation of Tax Declaration ................................................................ 47 MUNICIPAL TREASURY OFFICE.................................................................................................. 49 EXTERNAL