Office: Alliance House ~ Snape ~ Suffolk ~ IP17 1SW Tel: 01728 688786 [email protected] www.dunwichcliffsestate.co.uk Useful Information Emergency Contact Numbers Leiston Police Station 01474 613500 (or 999) Hospitals: Ipswich A&E 01473 712233 Halesworth Patrick’s Stead 01986 872124 Aldeburgh Community Hospital 01728 451600 Doctors: Halesworth Surgery 01986 874618 Leiston Surgery 01728 830526 Saxmundham Surgery 01728 602022 Dentists: Leiston Dentist - Apex 01728 830790 Saxmundham Dentist - Olive 01728 602537 Halesworth Dentist – Daniel Evans 01986 872113 Vets: Fromus Veterinary Clinic 01728 602599 Leiston Veterinary Clinic 01728 833566 Melton Vets 24 hr – out of hours 01394 385425 Taxis: A2B Travel 01728 633003 Amber Taxis 01728 833621 Coastal Accessible Transport 01728 830516 (Must be booked in advance) Dunwich Cliffs Estate: DCE Main Office 01728 688786 (Office hours only) Park Office 01728 648291 (Manned occasionally) Alan Worth – Warden 07598 623686 Ian Smalley–Gas Engineer & caravan repairs 07919491385 Dean Hammond – Maintenance 07910 364178 Ken Bridgen Maintenance/deck building 07707019210 Leiston Sound & Vision – TV Aerials 01728 833222 Park Warden Alan Worth Tel: 07598 623686 ~ Pitch 115, Dunwich Cliffs Estate, Minsmere Road IP17 3DG Check List for Owners ON ARRIVAL - OUTSIDE Turn on WATER – turn the blue stopcock cock anticlockwise to get water. Turn on GAS – Turn the knobs on the bottles to the open positon. (As per arrows) ON ARRIVAL - INSIDE Turn on ELECTRICITY – at the inverter insert the red key and turn on (usually a ¼ turn), then switch on using the remote key pad. Turn on FRIDGE – turn the power knob to gas symbol position, then press in the temperature knob and hold in, whilst pressing the ignitor button. The red needle in the third window will then move into the green when lit. Release the knob and the fridge will be on. Turn on BOILER, this will provide hot water in the taps and shower. When heating is required its best to leave heating set low and on continuous so that it works more efficiently. To light the gas hob, the electric can be off or on, if it’s on use the ignitor switch or use a gas lighter if off. When using the Gas Grill, keep the door open and the electric must be on so that the cooling fan works otherwise the knobs will melt! When turned off the fan will stay on for a short while till it’s cooled efficiently. When returning to your caravan after a break in use, please run all taps and showers etc to clear the system. This will avoid any chance of the Legionella bacteria that can live in water that may stagnate in the water system of your caravan. Please note all your gas bottles must be placed on level concrete slabs, even if they are empty – if they are not you will fail your gas check Leaving your caravan for any length of time Turn off fridge first, leave it empty and leave door ajar Turn off boiler Turn off electricity with remote fob 1st, then isolate inverter by removing the red key. Turn off the 2 gas bottles outside. Turn off the water by turning the stopcock clockwise. Check all doors and windows are locked Leave no valuables in caravan or anything in sight Put all outside items away and lock shed Never store anything under your caravan Leave pitch tidy START OF SEASON Arrange with site warden/office to reconnect the caravan and raise the solar panels on the roof. END OF SEASON Arrange with site warden/estate office to have your van winterized and solar panels to be laid flat for winter lockdown. This helps to prevent any possible frost damage. All pipe work above ground must be protected from frost – this is your responsibility. PLEASE NOTE: On caravans equipped with factory fitted central heating combi boilers the system will have been filled with an anti-freeze inhibitor, and that the central heating loop should not be drained. However, the hot and cold water system must be drained even if the pipes are lagged. IT IS STRONGLY RECOMMENDED THAT YOUR WATER SYSTEM IS DRAINED BY A PROFESSIONAL CARAVAN CONTRACTOR TO PROTECT YOUR WARRANTY AND INSURANCE. REMEMBER: any warranty (or insurance), will not cover frost damage to caravans, thermostatic mixers or water heaters and they are expensive to replace. Park Warden Alan Worth Tel: 07598 623686 ~ Pitch 115, Dunwich Cliffs Estate, Minsmere Road IP17 3DG Any pipe work, meters or stop-cocks above ground on your pitch are your responsibility. If you do not protect them from the frost and they are damaged you will be charged for the repair work. SOLAR SYSTEM BATTERIES - These batteries are expensive and you must take care with them and follow recommended guidelines in using your system correctly. Each battery costs approx. £260 and inverters can be anything from £800 upwards. WATER STOPCOCK - When leaving your van to go home it is recommended that you turn water supply off by using the parks stopcock as this prevents any water ingress from any issues that may arise whilst you’re away from the van. DECKING/SKIRTING - Before having any deck or skirting fitted you must first obtain permission from the estate office, this can be done via Park Warden or Email to Park Manager. Each pitch request is considered on an individual basis. Contractors do not have the authority to authorise any work. Drawings must be submitted by your contractor showing, position of vents, drain cock access and stopcock access – see Park Rules. All belongings to be put away in van or shed Important Park Rules to Remember Send insurance documents to office every year If gas check not arranged by office then you must send gas certificate in Ensure the warden has a key if office is arranging gas check (to be locked in safe) Do not hide keys on your pitch – this will invalidate your insurance cover Inform warden of family members using the van in your absence Always check with warden before undertaking any work on your pitch ie cutting back trees fences, decks etc Read Park Rules and Pitch Agreement carefully Have fun! CONTACT THE WARDEN IF YOU HAVE ANY CONCERNS DCE Solar System The system in your caravan is a standalone PV system, it comprises of solar panels, solar controller, inverter and batteries, there are various fuses, connectors and LCD display units depending on the specification. The system harnesses solar energy and stores it in batteries and then the inverter converts the DC power into AC, the same as what you’d use at home. The system is only designed to accommodate the fixed appliances in the caravan and small loads you can plug in. Items that can be plugged in LED Lamps - LCD/LED TV Satellite Box - Games Console/DVD Player/Video Laptop/Printer/PC Tower Rechargeable Small Hoover - Rechargeable Toothbrush Phone Chargers & other small plug in Chargers Items you must NOT plug in KETTLE – TOASTER - MICROWAVE HAIR DRYER/HAIR TONGS/CURLERS/STRAIGHTENERS FOOD PROCESSORS/BLENDERS ETC UPRIGHT OR CYLINDER HOOVERS (MAINS POWERED) A GOOD RULE TO GO BY IS DONT PLUG IN ANYTHING THAT HEATS UP. THESE ARE THE HIGHEST POWER CONSUMING APPLIANCES WITH POWERFUL HOOVERS NOT FAR BEHIND Park Warden Alan Worth Tel: 07598 623686 ~ Pitch 115, Dunwich Cliffs Estate, Minsmere Road IP17 3DG As an example, the inverter in your van is designed to provide 800 watts of power, most kettles require 3000watts, and if you plug a kettle in or anything over 800 watts it will blow the main fuse and leave you without power. There are no spare fuses left in the caravan, as when the fuse blows it requires a certain procedure to reunite the power and make it work without damaging anything. The same goes for a microwave, you may be able to find one that is 800 watt and technically speaking it would work, but do you want deplete the power you have stored that quickly when you have other cooking appliances that don’t contribute to flattening your batteries. The combi boiler in your caravan uses 100-150 watts. This is a continuous rating, for heating or hot water. It is far more economical on power consumption to set it at a lower ambient temperature, say 50 degrees than to set it on maximum and have the boiler running constantly trying to keep up. BEST PRACTISE OF USE There is a red isolation switch in your caravan; its sole purpose is to isolate everything in the caravan so that the only thing which can happen is the batteries will charge. The system is supplied with a remote-control unit, this is the first means to turn the system on and off, it is not good practice to turn the system off via the red isolator key whilst the inverter is still on. If the inverter is on (switched on with remote) then make sure you turn it off with the remote also before turning the red isolator key. If you don’t follow this procedure it is like leaving the keys in your car with ignition turned on, it will burn out the unit as it isn’t designed to be operated this way. In simple terms, when you arrive turn on the red isolation key and use the remote to turn the inverter on and as you require power and when you leave to go home, turn the inverter off via the remote and then remove the red isolation key. If the weather isn’t good, then you will need to ration your use of power to the conditions. If it is a sunny day you can expect to generate up to 10amps of power per panel in full sun, on a misty rainy day this might be as low as 0.2amps of power, so on a sunny day your panels will each generate up to 50 times more power than on a day with less favourable conditions.