Supplier guide Everything you need to know about being a TfL supplier About Transport for London (TfL) Contents Part of the Greater London Authority We are moving ahead with many of family led by Mayor of London Sadiq Khan, London’s most significant infrastructure we are the integrated transport authority projects, using transport to unlock responsible for delivering the Mayor’s growth. We are working with partners aims for transport. on major projects like Crossrail 2 and the Bakerloo line extension that will deliver We have a key role in shaping what the new homes and jobs London and the life is like in London, helping to realise UK need. We are in the final phases of 4 Foreword the Mayor’s vision for a ‘City for All completing the Elizabeth line which, when Londoners’. We are committed to creating it opens, will add 10 per cent to London’s 5 How we work with suppliers a fairer, greener, healthier and more rail capacity. prosperous city. The Mayor’s Transport Strategy sets a target for 80 per cent of Supporting the delivery of high-density, 7 Working with us all journeys to be made on foot, by cycle mixed-use developments that are planned or using public transport by 2041. To around active and sustainable travel will make this a reality, we use the Healthy ensure that London’s growth is good 8 How the tender process works Streets Approach to prioritise health growth. We also use our own land to and the quality of people’s experience in provide thousands of new affordable everything we do. homes and our own supply chain 9 What we want from our suppliers creates tens of thousands of jobs and We manage the city’s ‘red route’ apprenticeships across the country. strategic roads and, through collaboration 10 Top priorities for TfL with the London boroughs, can help We are committed to being an employer shape the character of all London’s that is fully representative of the streets. These are the places where community we serve, where everyone 12 How we engage with the market Londoners travel, work, shop and can realise their potential. Our aim is to socialise. Making them places for people be a fully inclusive employer, valuing and 13 What you should do now to walk, cycle and spend time will reduce celebrating the diversity of our workforce car dependency and improve air quality, to improve services for all Londoners. revitalise town centres, boost businesses and connect communities. We are constantly working to improve the city for everyone. This means freezing We run most of London’s public fares so everyone can afford to use public transport services, including the transport, using data and technology to London Underground, London Buses, make services intuitive and easy to use, the Docklands Light Railway, London and doing all we can to make streets and Overground, TfL Rail, London Trams, transport services accessible to all. We London River Services, London Dial-a- reinvest every penny of our income to Ride, Victoria Coach Station, Santander continually improve transport networks Cycles and the Emirates Air Line. The for the people that use them every day. quality and accessibility of these services is fundamental to Londoners’ quality None of this would be possible without of life. By improving and expanding the support of boroughs, communities public transport, we can make people’s and other partners who we work with to lives easier and increase the appeal of improve our services. We all need to pull sustainable travel over private car use. together to deliver the Mayor’s Transport Strategy; by doing so we can create a better city as London grows. Supplier guide 3 Foreword How we work with suppliers Our purpose is to keep London moving, Our commercial team sets up and • Customer operations and support working and growing and to make life manages contracts with our suppliers. in the city better. With the Capital’s Its aim is to drive maximum value from • Highways and engineering, and population expected to reach 10.5 million these contracts to deliver the Mayor’s support services in the next 25 years, the city’s transport vision of a safer, affordable, greener network is facing unprecedented and more prosperous London. • Professional services, including premises, challenges. This presents many great office services and business services opportunities for companies and Across the business we procure a organisations that work with us to make huge range of assets and services. • Technology and data, including data a real difference and support business These include: transmission and networks, computing growth throughout and software, including applications the country. • Trains, lifts, escalators and hosting In his transport strategy, the Mayor of • Infrastructure (Tube and surface tracks, • Facilities operations, including reception London, Sadiq Khan sets out his vision station, lift and escalator upgrades) services, reprographics, mail, switchboard, for a transport network that makes cleaning, waste management, security journeys easier, safer and more • Transport services and building services affordable, along with an ambitious programme of modernisation. Each year, we spend around £6bn (about TfL – an overview of operations 60 per cent of our budget) with our suppliers and you are vital in helping This guide provides information for us deliver the Mayor’s plans. I believe being a successful supplier to TfL. Underground in creating a diverse group of suppliers I hope you will want to be a part of that want to work with us and provide our incredible journey. excellent performance. While we have Buses made great progress already, we are David Wylie always looking for ways to improve. Chief Procurement Officer Rail Roads Other Commercial Development 4 Foreword Supplier guide 5 Working with us We source products and services from across the UK To become one of our suppliers you Electronic Daily (TED). More information should register on the systems and on the EU procurement thresholds can visit the pages listed in the table below. be found on the gov.uk website. Buses In particular, it is important that you Falkirk register on our e-tendering system, We also encourage suppliers to apply ProContract, where all direct tendering for indirect opportunities via Tier 1 Cables Durham opportunities are published. contractors. You should register on CompeteFor and the Government’s Those suppliers with London Underground Contracts Finder to access sub- should read the LU Supplier Handbook, contracting opportunities. Also search Track grease which details additional requirements on our internal publication of recently Liverpool Steel rails for working on our rail infrastructure. awarded contracts in order to get in Scunthorpe touch with successful bidders. As a publicly-owned organisation, we are subject to EU procurement directives. More information about registering This means we are required to advertise as a supplier, and the LU Supplier Train motor opportunities on the Official Journal of Handbook, can be found on the refurbishment Trains Derby the European Union (OJEU), if they are suppliers and contractors pages of Smethwick above a certain financial threshold. These our website – www.tfl.gov.uk/info-for/ opportunities can be found on Tenders suppliers-and-contractors/ Escalator chains Where to find opportunities Dudley Protective clothing Birmingham Direct opportunities (Above EU thresholds) Tenders Electronic Daily – www.ted.europa.eu/TED/misc/chooseLanguage.do Direct opportunities (Above and below EU thresholds) DLR track Concrete e-Tendering system – ProContract – https://procontract.due-north.com/Login tunnel lining monitoring Neath Port Talbot equipment TfL future contract opportunities above £5,000 – Redditch www.tfl.gov.uk/corporate/publications-and-reports/contract-opportunities Contracts finder – www.gov.uk/contracts-finder Vehicle Specialist Indirect opportunities flooring TfL published contracts above £5,000 – Liskeard fans Portsmouth www.tfl.gov.uk/corporate/publications-and-reports/contracts-greater-than-5000 Contracts Finder – www.gov.uk/contracts-finder CompeteFor – www.competefor.com/ 6 How we work with suppliers Supplier guide 7 How the tender What we want process works from our suppliers 1) Advertisement of opportunity 3) Submitting a tender We advertise our procurement on our Shortlisted suppliers will receive an e-Tendering system, ProContract and invitation to tender (ITT) along with all the TED. Sign up to receive alerts about when appropriate documents. The ITT assesses new procurements start. the company’s proposal for delivering the specific works and/or services. 2) Standard selection questionnaire Companies must submit a standard 4) ITT evaluation and contract award selection questionnaire to take part Bidders’ tenders are evaluated objectively in the procurement. This assesses to ensure they can successfully fulfil a company’s capability and past the requirements of the contract. The experience. Company responses contract is awarded to the company are evaluated and those shortlisted with the highest overall score and (generally three to five companies) are unsuccessful companies are given invited to submit tenders. Suppliers in feedback to help them improve their the rail industry should register on the tenders for future procurements. Railway Industry Supplier Qualification Scheme, which is used as part of the supplier selection and assurance process. Excellence in our supply chain is for improving the quality of life for central to us being able to deliver our Londoners. We believe that fostering extensive Business Plan and the Mayor’s a collaborative environment is vital to Transport Strategy. achieving our collective goals of making London’s transport network affordable, Innovation modern, accessible and green. We encourage and invite innovation across the organisation in order to continually Sharing the journey improve our services and deliver value We want our suppliers to embrace TfL’s for money. We expect our suppliers to culture, which we see as central to all share innovative ideas and work with us our activities.