Transit Route Analysis for the Glendale Beeline Service Area Draft July 11, 2019 Glendale Beeline 2019 Transit Route Analysis Table of Contents EXECUTIVE SUMMARY ...................................................................................................... ES-1 Previous Studies ....................................................................................................... ES-2 Ridership and Productivity ......................................................................................... ES-3 On-board Survey Findings ......................................................................................... ES-5 Regional Bus Service in and Near Glendale .............................................................. ES-6 Public Outreach ......................................................................................................... ES-7 Recommendations..................................................................................................... ES-8 Chapter 1 INTRODUCTION AND PREVIOUS STUDIES ..................................................1-1 1.0 Introduction and Study Purpose ........................................................................1-1 1.1 Organization of the Transit Route Analysis Report ............................................1-2 1.2 Review of Previous Studies ..............................................................................1-3 1.3 Summary ..........................................................................................................1-9 Chapter 2 ROUTE PROFILES ...........................................................................................2-1 2.0 Introduction .......................................................................................................2-1 2.1 Overall Findings ................................................................................................2-1 2.2 Route Profiles ...................................................................................................2-7 Route 1 .............................................................................................................2-8 Route 2 ...........................................................................................................2 -10 Route 3, including all short-turn variations.......................................................2 -12 Route 3 and Route 31 .....................................................................................2 -14 Route 32 .........................................................................................................2 -16 Route 33 .........................................................................................................2 -18 Route 34 .........................................................................................................2 -20 Route 4 ...........................................................................................................2 -22 Route 5 ...........................................................................................................2 -24 Route 6 ...........................................................................................................2 -26 Route 7 ...........................................................................................................2 -28 Route 11 .........................................................................................................2 -30 Route 12 .........................................................................................................2 -32 Chapter 3 ON-BOARD SURVEY .......................................................................................3-1 3.0 Introduction .......................................................................................................3-1 3.1 Summary of On-Board Survey Findings ............................................................3-1 3.2 Ridership Information and Travel Patterns ........................................................3-3 3.3 Rider Preferences ...........................................................................................3 -15 3.4 Current and Preferred Means of Obtaining Information about the Beeline ...... 3-20 3.5 Customer Demographics and Ratings of Service Elements ............................ 3-26 3.6 Trends over Time: Comparison to 2008 and 2013 On-board Survey............... 3-34 Dan Boyle & Associates, Inc. Page i Glendale Beeline 2019 Transit Route Analysis Table of Contents Chapter 4 REGIONAL BUS SERVICE IN AND NEAR GLENDALE ...................................4-1 4.0 Introduction .......................................................................................................4-1 4.1 Metro Routes in Glendale .................................................................................4-2 4.2 LADOT Commuter Express Routes ................................................................4 -11 4.3 Burbank Bus ...................................................................................................4 -11 4.4 Pasadena Transit ............................................................................................ 4-13 4.5 Metro Travel Database via Smartphone Location............................................4 -13 4.6 Summary ........................................................................................................4 -15 Chapter 5 PUBLIC OUTREACH ........................................................................................5-1 5.0 Introduction .......................................................................................................5-1 5.1 E-Survey Approach and Design ........................................................................5-1 5.2 E-Survey Promotion ..........................................................................................5-2 5.3 E-Survey Analysis ...........................................................................................5 -10 5.4 Opportunities ..................................................................................................5 -25 Chapter 6 SERVICE CONCEPTS AND RECOMMENDATIONS .......................................6-1 6.0 Introduction .......................................................................................................6-1 6.1 Recommendations ............................................................................................6-4 Near-term Recommendations ...........................................................................6-4 Mid-term Recommendations ...........................................................................6 -17 6.2 Ridership, Revenue, and Cost Impacts ...........................................................6 -21 Appendix A Ridership Detail ................................................................... Under separate cover LIST OF TABLES Table ES.1 Beeline 2018 Ridership by Route and Day of Week ....................................... ES-3 Table ES.2 Beeline Percentage Changes in Ridership by Route and Day of Week, 2013 to 2018 .................................................................................................. ES-4 Table ES.3 Beeline 2018 Boardings per Revenue Hour by Route and Day of Week ........ ES-5 Table ES.4 Annual Impacts of Recommendations .......................................................... ES-11 Table 2.1 Beeline 2018 Ridership by Route and Day of Week ..........................................2-2 Table 2.2 Beeline Percentage Changes in Ridership by Route and Day of Week, 2013 to 2018 .....................................................................................................2-3 Table 2.3 Beeline 2018 Boardings per Revenue Hour by Route and Day of Week ...........2-4 Table 2.4 Beeline Percentage Changes in Boardings per Revenue Hour by Route and Day of Week, 2013 to 2018 .........................................................................2-5 Table 2.5 Beeline Schedule Adherence ............................................................................2-6 Table 3.1 Survey Results: Intersections/Locations with the Greatest Number of Boardings ....................................................................................................3-6 Table 3.2 Survey Results: Intersections/Locations with the Greatest Number of Alightings ....................................................................................................3-6 Table 3.3 Reported and Adjusted Frequency of Ridership ..............................................3 -12 Table 3.4 Requested Weekday Start Time for Those Preferring Earlier Service ............. 3-17 Table 3.5 Requested Weekday End Time for Those Preferring Later Service ................ 3-18 Dan Boyle & Associates, Inc. Page ii Glendale Beeline 2019 Transit Route Analysis Table of Contents Table 3.6 Requested Weekend Start Time for Those Preferring Earlier Service ............. 3-19 Table 3.7 Requested Weekend End Time for Those Preferring Later Service ................ 3-19 Table 3.8 Mobile Devices Carried by Beeline Customers ...............................................3 -21 Table 3.9 Mobile Devices Carried by Beeline Customers by Income ..............................3 -21 Table 3.10 Mobile Devices Carried by Beeline Customers by Age ...................................3 -22 Table 3.11 Detailed Ratings of Beeline Service Elements ................................................3 -32 Table 3.12 Importance of Service Elements .....................................................................3 -33 Table 3.13 Language,