Issue 1 2020 SPECIAL EDITION COVID-19 SUPPORT Getting the most Tips for parents: out of working Using cooking to from home build language skills PAGE 2 PAGE 5 LIFTING SPIRITS How music can help in challenging times PAGE 6 CochlearFamily eNews Special 1 2020 “As well as using Skype, my department installed Microsoft Team this week so employees could conduct meetings remotely and not be exposed to potential hazards like COVID-19.” “These resources are awesome Working and compatible with my Nucleus 7s via Bluetooth® is an absolute game- changer for me as much of my job is from home handling and dealing with people.” Ask for an agenda 2 and documents ahead of a conference call Six tips to make it easier Greg W is an electrical engineer and bilateral CochlearTM Implant recipient who regularly OLLOWING recent world when calls involve groups of people. participates in teleconferences with events, working from home has Tom W, who works in search and colleagues around the world. become a new reality for many rescue and is regularly involved in staff Greg’s number one tip for people regardless of the profes- meetings, uses video conferencing as conference calls is to always ask for an Fsion or industry you work in. We spoke it allows him to use visual cues such agenda from the meeting organiser. to cochlear implant recipients who are as lip reading, which makes it easier “While this is generally good working remotely to find out their to follow the conversation. business practice, it helps you to top tips to help make it work for you. “Since my colleagues are sitting prepare background information directly in front of their laptops, each on the topics to be discussed and Use video conferencing pops up on the screen which makes provides some boundaries on what 1where possible it easier to follow the conversation,” might be said during the meeting. Phone calls can be challenging for said Tom, who also recommends It’s also useful to ask that people with hearing loss – especially using a larger monitor if possible. presentation materials, even in draft Tom W uses video conferencing as it allows him to use visual cues such as lip reading. 2 CochlearFamily eNews Special 1 2020 form, can be provided before the meeting so you don’t have to read the text on the screen as well as concentrate on what is being said by the presenter and others,” Greg advises. Follow up meetings 3with an email Communication is vital at a time like this for Lynn O who is an assisted care administrator: “My role involves coordinating care for elderly residents who live independently in subsidised housing communities. During the pandemic, it is my goal to keep our residents safe at home so they do not need to be hospitalised. For phone calls, I use my phone ‘For phone calls, I use my phone clip, but I also make clip, but I also make sure that I follow up with an email or a text just for sure that I follow up with an email or a text just for clarification to make sure that nothing clarification to make sure that nothing else was missed else was missed or misunderstood in the conversation,” said Lynn, who or misunderstood in the conversation.’ Lynn O uses Cochlear Nucleus® 6 and 7 Sound Processors. Other tools, such as instant Stream your phone calls her Cochlear Wireless Mini Microphone messenger apps, also allow 4Recruitment Consultant and 2+ to her computer to listen to videos you to supplement your verbal Cochlear Baha® recipient, Kelly J, says and stream webinars. “I just plug it in communications with follow-up she uses her cell phone to stream calls and off I go,” said Kelly. “It’s perfectly written communication. to her sound processor and connects clear and super easy.” If you use a Cochlear Nucleus 7 Sound Processor or Baha 5 Sound Processor, you can stream business FAQs to work remotely calls and videos directly from a compatible Apple or Android™ WORKING in search and rescue in How are you communicating device using the Smart App. If you the US north east, Tom W needs to Qwith your colleagues while use an Android device or another be contactable 24/7 to respond to working remotely? smartphone, you can stream calls accidents and participate in video- We are using Skype to hear weekly to your Baha 5 or Nucleus 7 Sound conference calls with teams in the field. updates every Monday morning from Processor by using the Cochlear But online meetings and phone my Commander. We’re also using Wireless Phone Clip. calls can be a challenge for people video conferencing for our more “With the Phone Clip, I am able to with cochlear implants. In this Q&A, important and urgent discussions. take telephone calls all day long on Tom, who is a bilateral Cochlear™ As well as Skype, my department my cell phone,” said Jack Judge who is Implant recipient, shares his practical installed Microsoft Teams this week an electrical contractor. “What’s nice tips to help you work remotely. so employees could conduct our about the phone clip is I don’t have meetings remotely. to pick up the telephone, I can just hit How has COVID-19 affected These resources are awesome the button and answer the call.” Qyour working circumstances? and my Nucleus 7 Sound Processor Streaming calls from your iPhone We have had a number of long phone are Bluetooth®-compatible. Being also means if you’re in the garden or calls recently. To adhere with guidelines able to stream and hear clearly is garage while working from home, to flatten the curve of COVID-19, we an absolute game-changer for me you are always contactable: “The were directed by management not to as much of my job is handling and streaming function of the Nucleus 7 meet in person with a group of our size. dealing with people. means I won’t miss the call,” said Tom. 3 CochlearFamily eNews Special 1 2020 body text here Molenisqui dest aut min perum derorro tem hit idempor volupta tempore ptiuriant ut volutemTom W in his home quamStream sinus, commodiphone calls tatur? or Quissim itatiossi sum volorendam ute iumquo eos ut occaepe riatur arum ut ea office. 5fuga.video Ut as callscullatu directly sapictorum to enihicto tem quiat quaspero inverion et apictae dolupta quiduciatus ni offic te nobisti- earumyour sound dusae processormolupta tempora dest, pudist, omniae. Aciis andicilla et vel- bus in res audaeres ipicipsam fuga. 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