p5 BENCHMARKING BY DAVID WYNDHAM GOING BACK p7 To THE PRO'S BY JUDY NERWINSKI AN OLD FRIEND AND p8 NEW WEB SITES OF DUBAI AMERICA’S GOLDEN AGE AIR Catch Up With CAMP + OF AVIATION SHOW – See you at these venues – BY GIACINTA BRADLEY KOONTZ NOV 17-21 Dubai, UAE OCTOBER 2013 40 Serving the Business Aviation Community Since 1968 CAMPCalendar2013 CAMP MTX CAMP MTX NOVEMBER 2013 WEbInArS CAMP MTX JANUARY 2014 WEbInArS Contents |Webinars| DATE TIME DATE TIME TUESDAY, NOV. 5 9:00 AM - 10:30 AM EST THURSDAY, JAN. 2 3:00 PM - 4:30 PM EST CAMP MTX (3.0) Webinars are Greetings THURSDAY, NOV. 7 2:00 PM - 3:30 PM EST TUESDAY, JAN. 7 9:00 AM - 10:30 AM EST free “overview” sessions, cover- 04 CAMP PEARLS ing a variety of CAMP Mainte- TUESDAY, NOV. 12 10:00 AM - 11:30 AM EST THURSDAY, JAN. 9 2:00 PM - 3:30 PM EST INDUSTRY INSIGHT nance Tracking application fea- THURSDAY, NOV. 14 3:00 PM - 4:30 PM EST TUESDAY, JAN. 14 10:00 AM - 11:30 AM EST 05 tures with time throughout the Benchmarking Webinar to answer your topic TUESDAY, NOV. 19 9:00 AM - 10:30 AM EST THURSDAY, JAN. 16 3:00PM – 4:30PM EST By David Wyndham October greetings, specific questions. THURSDAY, NOV. 21 2:00 PM - 3:30 PM EST TUESDAY, JAN. 21 9:00AM – 10:30AM EST I’d like to take a moment to remind you To register, go to TUESDAY, NOV. 26 10:00 AM - 11:30 AM EST THURSDAY, JAN. 23 2:00PM – 3:30PM EST 06 OF INTEREST that CAMP is more than an interface or application. We are a service provider. WWW.CAMPSYSTEMS.COM TUESDAY, JAN. 28 10:00AM – 11:30AM EST FAA Press What does that mean? It means that at CAMP, we believe in providing good, solid Click ‘CAMP MTX Overview’ CAMP MTX DECEMBER 2013 WEbInArS THURSDAY, JAN. 30 3:00 PM - 4:30 PM EST 07 AMSTAT MARKET ANALYSIS customer service. We are committed to developing both innovative products and the found to the right of the screen. DATE TIME resources to make those products work for you. Going Back To The Pro's TUESDAY, DEC. 3 10:00 AM - 11:30 AM EST CAMP MTX FEBRUARY 2014 WEbInArS If you need help with a product, your account, or aircraft's program, assistance is By Judy Nerwinski THURSDAY, DEC. 5 3:00 PM - 4:30 PM EST DATE TIME just a phone call, email, or visit away. Your CAMP Analyst, the Application Support Team, and your Regional Sales Manager are eager to help. And, your Regional Field TUESDAY, FEB. 4 9:00 AM - 10:30 AM EST INSIGHT TO THE PAST TUESDAY, DEC. 10 9:00 AM - 10:30 AM EST 08 Service Rep is always willing to pay a visit to make sure you’re on track, and connect THURSDAY, DEC. 12 2:00 PM - 3:30 PM EST THURSDAY, FEB. 6 2:00 PM - 3:30 PM EST An Old Friend and New Web you to the right internal resources. If you do not see a Webinar that TUESDAY, DEC. 17 10:00 AM - 11:30 AM EST TUESDAY, FEB. 11 10:00 AM - 11:30 AM EST Sites of America’s Golden fits your schedule or you are Our website, www.campsystems.com, has contacts listed under both the “support” interested in CESCOM THURSDAY, DEC. 19 3:00PM – 4:30PM EST THURSDAY, FEB. 13 3:00PM – 4:30PM EST Age of Aviation and “sales” headings. Contact listings can also be found right here in InSight, on or iCAMP training, please call pages 18 & 19. TUESDAY, DEC. 24 9:00AM – 10:30AM EST TUESDAY, FEB. 18 9:00AM – 10:30AM EST By Giacinta Bradley Koontz Application Support at System training is conveniently available through our regularly scheduled 877-411-2267 THURSDAY, DEC. 26 2:00PM – 3:30PM EST THURSDAY, FEB. 20 2:00PM – 3:30PM EST 10 USER HOT TIP interactive webinars, which are hosted by Application Support team members. Check to arrange training at a time TUESDAY, DEC. 31 10:00AM – 11:30AM EST TUESDAY, FEB. 25 10:00AM – 11:30AM EST that is convenient for you. Using The Search Engine the calendar to the left for times. If you don't see a time that fits your schedule, we THURSDAY, FEB. 27 3:00 PM - 4:30 PM EST By Lydia Abraham invite you to call Application Support to arrange a time that is convenient for you and your staff. CAMP’s YouTube™ Training Videos are readily available as well (www. TOOLBOX Q&A youtube.com/fieldservicerep). Please, let us know what we can do for you. CAMP TRAINING 2013 PARIS FRANCE 13 CAMP TRAINING|PARIS| Turning to this month’s InSight, Conklin de Decker's David Wyndham discusses NOVEMBER 14 OEM HIGHLIGHT CAMP EUROPE offers free Training Sessions at its Paris office. Training sessions are the benefits of 'Benchmarking.' AMSTAT reviews "the role being played by aircraft HondaJet Full Day. Each small group session (limited to 10 people) has a specific focus TUESDAY, NOV 19 TRAINING 1 brokers in the global business jet and turbo-prop resale markets" in 'Going Back area (see below). Training includes a course package, WI-FI access, lunch and WEDNESDAY, NOV 20 TRAINING 2 17 ASO TOP 50 to the Pro's.' Lydia Abraham, Bombardier Field Service Representative, walks us refreshments during breaks, and a training certificate. Training begins at 9:00 through 'Using the Search Engine' in this month's 'Hot Tip.' Giacinta introduces us DECEMBER AM. Join us for one course or both! 18 CAMP DIRECTORY to an invaluable resource and show of dedication on the Golden Age of Aviation as TUESDAY, DEC 10 TRAINING 1 well as some memorable moments. Of course there’s more great content on the pages Training 1 (duration 1 day) Training 2 (duration 1 day) ADVANCED TRAINING: ADVANCED TRAINING: WEDNESDAY, DEC 11 TRAINING 2 in between, so please enjoy. MAINTENANCE MODULE CAMO & QUALITY CONTROL CAMP TRAINING 2014 PARIS FRANCE Best regards, JANUARY TUESDAY, JAN 14 TRAINING 1 WEDNESDAY, JAN 15 TRAINING 2 Rich Anzalone VP Customer Support and Sales CAMP Systems International INDUSTRY VENUES 2013 INDUSTRY VENUES ranzalone@campsystems.com Editor: Karie White EVENT DATE LOCATION CAMP ATTENDEE CAMP Systems International NOV DUBAI AIR SHOW NOV 17-21 DUBAI, UAE 11 Continental Boulevard, Suite C Merrimack, NH 03054 DEC MEBA (MIDDLE EAST BUSINESS AVIATION) DEC 11 DUBAI, UAE Tel: (603) 595-0030 Fax: (603) 595-0036 Email: kwhite@campsystems.com Advertising: George Rossides For more info or to schedule a Toll Free: 1-877-411-CAMP FLIGHT Heads Up Display Smartphone Capable demo, please contact: Tel: (631) 588-3200 Build Trips Powerful Reporting Ed Murphy, Product Manager Cell: (516) 383-9082 Email: grossides@campsystems.com SCHEDULING Print Manifests Independent Module (tf) 877.411.CAMP Cover: Stock photo. Cessna Citation at Stand alone OR use with Dubai International Airport. Tools for the Crew CAMP Maintenance (e) emurphy@campsystems.com ©2013 CAMP Systems International OCTOBER 2013 ❖ CAMP SYSTEMS INTERNATIONAL 3 CAMPPearls IndustryInsights DISCREPANCIES [CONTINUED] with Conklin & de Decker non-routine tasks identified against the airframe and/or its major subcomponents may be tracked using the system’s “Discrepancy” feature. Such items are typically managed by customers and are to be categorized as non-Deferred, Watchlist/Deferred or Minimum Equipment List (MEL) items. Lower Display (continued) Selecting the discrepancy number from the upper display opens the discrepancy detail within the lower panel presenting a very organized tabbed view similar in structure to that used on the Task/ Status screen. Details Tab – Will provide reference to all of the core discrepancy Benchmarking information and access to an “Action” menu located in its header BIOGRAPHY| By David Wyndham, Co-Owner, Conklin & de Decker allowing for a series of actions to be performed specific to the DAVID WYNDHAM squawk. Examples include: David Wyndham is an owner • Edit/Delete Discrepancy “The biggest connection I can see between a pearl with the aviation-consulting firm of Conklin & de Decker, • Add to Work Order and wisdom is ... both a pearl and wisdom seem like which he joined in 1993. His enchmarking can be a one-time shot or a continually updated process. small objects but are both very valuable.” • Track Items primary responsibilities include managing and To get benefits from benchmarking, you need three things: a valid — WikiAnswers.com, user: ID 1241821233. planning for the company, managing and updating benchmark, one that is repeated over time, and actionable items that • Print Work Card the aircraft cost and performance databases, can be identified that lead to some sort of improvement. hat are CAMP Pearls? Valuable little pieces • Update providing database and computer support to B customers, conducting consulting studies, and A quick definition of validity is “does it measure what it is supposed of insight – some obvious, others less evi- W Resolution Tab – Upon completion of the squawk the resolution tab pres- developing new programs for the company. The to measure?” One set of items commonly benchmarked are operating costs. While the dent. From useful facts to helpful hints, Pearls will ents all of the information associated with the disposition. focus of these activities is on cost and performance obvious caveat is related to knowing the type of aircraft, there is another that even when analyses, fleet planning, and life cycle costing. provide monthly wisdom about CAMP, its applica- comparing several of the same aircraft, can lead to erroneous conclusions. tions and more to help you along the way. [next month will look at the Discrepancy build Process] For eight years prior to 1993, Wyndham was an Instructor Pilot with the US Air Force.
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