PIERCE TRANSIT TRANSIT DEVELOPMENT PLAN: 2018-2023 (This page intentionally left blank) Table of Contents Section 1 – Organization 3 Section 2 – Physical Plant 7 Section 3 – Service Characteristics 13 Section 4 – Service Connections 29 Section 5 – Notable Activities in 2017 33 Section 6 – Proposed Action Strategies: 2018 – 2023 53 Section 7 – Capital Improvement Program: 2018 – 2023 65 Section 8 – Operating Revenues and Expenditures: 2018 - 2023 69 Appendices 73 Appendix A – Six-Year Financial Plan: 2018 - 2023 Appendix B – Operating Data 2017 Appendix C – Unfunded and Unprogrammed Projects Appendix D – Inventories: Rolling Stock Appendix E – Inventories: Equipment and Facilities 1 Transit Development Plan: 2018 – 2023 (This page intentionally left blank) 2 Transit Development Plan: 2018 – 2023 Section 1 - Organization Governance and Structure Pierce Transit is a Public Transportation Benefit Area Corporation (PTBA) incorporated under authority of Chapter 36.57A of the Revised Code of Washington. In 1979 voters passed a 0.3 percent sales tax to fund public transportation, which also formed the PTBA. Pierce Transit is currently funded through a combination of sales tax revenues (at 0.6 percent of the full 0.9 percent that could be authorized by the electorate), fares and grants, as further detailed in Section 9: Operating Revenues and Expenditures. Pierce Transit provides public transport services in the urbanized portions of Pierce County, as illustrated in Figure 1-1. This is an area covering 292 square miles that generally conforms to the county’s growth management boundary and contains an estimated 70 percent of the county population. The service area includes the incorporated cities and towns of Auburn, Edgewood, Fife, Fircrest, Gig Harbor, Lakewood, Milton, Pacific, Puyallup, Ruston, Steilacoom, Tacoma, and University Place. It also includes multiple population centers within unincorporated Pierce County. BOARD OF COMMISSIONERS Commissioner Kent Keel Commissioner Commissioner University Place City Council Nancy Henderson Don Anderson Pierce Transit is Chair Represents Cities of Auburn, Mayor of Lakewood governed by a nine- Fircrest, Gig Harbor, Pacific, member Board of Ruston, and Steilacoom Vice Chair Commissioners. The Board is currently made up of elected officials representing Pierce County, Tacoma, Lakewood, Puyallup, University Place and Commissioner Commissioner Commissioner Bruce Dammeier Daryl Eidinger Robin Ferris the smaller cities and Pierce County Executive Represents Cities of Edgewood, Puyallup City Council towns in Pierce Fife, and Milton County. The governance structure allows for a tenth, non- voting union representative, however, Commissioner Commissioner Commissioner this right is currently Ryan Mello Rick Talbert Victoria Woodards not being exercised and Tacoma City Council Pierce County Council Mayor of Tacoma the position is vacant. 3 Transit Development Plan: 2018 – 2023 Figure 1-1 Pierce Transit Service Area The adopted 2018 budget includes 981 positions and 960 full-time equivalent (FTE) employees. The Service Delivery & Support Division represents 705, and the Maintenance Division represents 166, which combined equate to 89 percent of total positions. The remaining 110 positions (11 percent) are in the Office of the Chief Executive Officer (CEO), Finance Division, Administration Division, and Planning & Community Development Division. 4 Transit Development Plan: 2018 – 2023 Figure 1-2 2018 Organizational Chart CITIZENS OF PIERCE COUNTY BOARD OF COMMISSIONERS 2018 ORGANIZATIONAL CHART CHIEF EXECUTIVE OFFICER Sue Dreier Deanne Jacobson, Clerk of the Board/Public Records Officer Kristol Bias, Deputy Clerk of the Board Administrative Services Executive Director of Executive Director of Planning & Executive Director of Service Executive Director of General Counsel Administration/EEO Officer/Safety Executive Director of Finance Community Development/DBE Delivery & Support Maintenance Office r Office r Dana Henderson Vivienne Kamphaus Bre tt Fre shwate rs Michael Griffus Ryan Wheaton Skip Huck Senior Legal Assistant Senior Executive Assistant Senior Executive Assistant Senior Executive Assistant Senior Executive Assistant Senior Executive Assistant Information Technology Manager/CTO Finance Department Service Delivery Department Communications Department Radio Program Administration Information Technology Department Accounting Office Assistant Public Relations Maintenance Bus Radio Systems Network Security Budgeting Transportation Operators Internal Communications Communications Customer Service/Help Desk Revenue Accounting Operators Admin Government & Community Relations IT Systems Support Business Data Analytics Operators Dispatch Marketing Fleet Management Department Operations Data Operators Rider Information Office Assistant Employee Services Department Fare M edia & ORCA Automotive Human Resources Procurement Department Service Support Department Bus Repair Labor Relations Purchasing Communications Transit Development Department Body Work Customer Services Office Assistant Component Rebuild Lean & Workforce Development Project Management Department Capital Planning M aintenance Training Project Controls Specialized Transportation Department Service Planning Facilities Management Bus Safety & Training Paratransit (SHUTTLE) Assistant Bus Stop Program M aintenance M echanics Paratransit Customer Service Scheduling Custodial Risk Management Department Paratransit Operations Risk M anagement ADA Eligibility Community Development Department Warehouse Claims/Workers' Compensation Vanpool Business Partnerships Office Assistant Safety Special Events Warehouse Techs Service Quality Public Safety Department Employer Services Warehouse Courier Records Assistant Grants Physical Security ORCA Public Safety Records Transit Police Uniform Security 5 Transit Development Plan: 2018 – 2023 MISSION VISION Pierce Transit improves people’s quality of life by Your preferred transportation choice for today providing safe, reliable, innovative and useful and tomorrow. transportation services that are locally based and regionally connected. ORGANIZATIONAL VALUES • Innovative…dedicated to providing our customers with leading edge services that enhance their transportation experience. • Driven…continuously improving our capabilities, work habits, processes, and attitudes by listening to our employees and customers. • Responsible…invested in managing the safety, quality, and reliability, of our services. 6 Transit Development Plan: 2018 – 2023 Section 2 - Physical Plant Pierce Transit’s headquarters and maintenance facility are located at 3701 96th Street SW, Lakewood, Washington 98499. Transit Centers and Stations • 72nd Street Transit Center - The 72nd Street Transit Center is located on the northwest corner of E. 72nd Street and Portland Avenue E in Tacoma. This facility has a 68-stall Park-and-Ride lot and is served by five bus routes. • Commerce Transfer Facility - Located along Commerce Street between S. 9th and S. 13th Streets in Tacoma’s downtown core, Commerce includes seven passenger boarding zones, and a bus turnaround/layover facility that is served by 17 Pierce Transit, three Intercity Transit, and two Sound Transit bus routes. • Lakewood Towne Center Transit Center - This facility is located in the northern peripheral area of the Lakewood Towne Center. It is served by eight Pierce Transit and one Sound Transit bus routes. • Parkland Transit Center - The Parkland Transit Center is located on the northwest corner of Pacific Avenue and S. 121st Street in Parkland. Two bus routes make trips through this facility, which includes a 62-stall Park-and-Ride lot. • South Hill Mall Transit Center - The South Hill Mall Transit Center is located in Puyallup on the northwest corner of 5th Street SE and 112th Street E, on the south end of the South Hill Mall. Three Pierce Transit bus routes make trips through this facility. • Tacoma Community College Transit Center - Located on the Tacoma Community College campus on the northeast corner of S. 19th and Mildred Streets, this facility is served by eight Pierce Transit and one Sound Transit bus routes. Adjacent to the transit center is a 95-stall Park-and-Ride lot. • Tacoma Dome Station - This facility is located two blocks north of the Tacoma Dome on Puyallup Avenue between East E Street and East G Street. It is served by seven Pierce Transit, four Sound Transit, and three Intercity Transit bus routes. It consists of a 2,337-space parking garage, of which 40 spaces are reserved for short-term parking, connected to a covered waiting area for local and regional express bus routes. Other amenities include bicycle lockers and racks, plus a secure bike storage area or “spa,” 24-hour security, and a customer service outlet. In 2017 a specially marked pick-up location for Uber and Lyft customers was installed on East G Street, on the east side of the station. The Tacoma Dome Station is also Tacoma’s hub for Sounder Commuter Rail, Sound Transit Link Light Rail, and Greyhound Bus. In addition, Amtrak will be moving to Freighthouse Square once the new station is completed in the near future. • Tacoma Mall Transit Center - The Tacoma Mall Transit Center is located across S. 48th Street on the south side of the Tacoma Mall, just east of S. Oakes Street. Seven Pierce Transit and one Intercity Transit bus routes serve this facility. 7 Transit Development Plan: 2018 – 2023 Park-and-Ride Lots and Bus Stops • Park-and-Ride Lots - Pierce Transit’s fixed route bus service operates in proximity