8/8/2019 STUDENT ORIENTATION Albright Institute of Business and Language RTO: 45041 CRICOS: 03550J 1 8/8/2019 About Us! You are now AlBright! Welcome! Welcome to Albright! We are delighted to have you! And welcome to your orientation day! Today is the start of a great journey! Yeaaaay! At Albright we want to: Inspire you! Motivate you! Support you! Help you enjoy Australia! Provide the best educational experience! And make you feel like home! Join us and say, #iamalbright 2 8/8/2019 Contact Us Phone: 1300 189 154 Email: [email protected] Address: Level 2 & 8, 341-345 Queen St, Melbourne VIC Level 14, 90 King, William St, Adelaide SA 360 St Pauls Tce, Fortitude Valley QLD 269 Sussex St, Sydney NSW Webpage: www.albrightinstitute.edu.au Opening hours: Varies per Campus Building access: Varies per Campus Key Staff Contact Details Management Student Support Officers Abu Huraira (CEO) [email protected] Valeriya Ignateva (Student Support, First Aid/Fire Warden ) [email protected] Mahsa Moravej (Campus Manager) [email protected] Jiaying Lin (Nora) (Student Support ) Admissions Coordinator [email protected] [email protected] Linh Tran (Student Support) [email protected] Marketing Staffs Mimii Sumirattana (General Marketing Manager) [email protected] Carlos Plata (Latin America) Course Coordinators [email protected] Anna Powell (ELICOS Coordinator) Tanya Poonsub ( Thailand) [email protected] [email protected] 3 8/8/2019 Facilities 1. Classrooms Enjoy our modern classes! Please look after the furniture and equipment like you do at home! 2. Bathrooms FLUSH used toilet paper; put Sanitary items in the bins provided. 3. Kitchen DO NOT put foil/metal in the microwave. 4. Student Area DO NOT leave your belongings unattended. 5. Computer Lab: DO NOT eat or drink in the lab. (Please note: Computer lab may not always be available. You must bring in your own laptop/Tablet to access digital material.) Health and Safety 1. Two Emergency Exits: Evacuate in a calm manner following the fire warden (wearing a red cap). Leave possessions behind! Your life is more important! 2. First Aid : When you require assistance, ALWAYS approach one of the staff members. 3. Any incident (fight, theft, fire, accident, etc.) must be reported. Request a form from one of the Student Support Officers or speak to the receptionist. 4 8/8/2019 4. Emergency: follow the instructions. 1. DO NOT panic. 2. Listen carefully. 3. Stay with people. 4. Donotrun. 5. Wait for the warden/follow your teacher. If you are alone, CALL 000 (Police, Fire, Ambulance) 5. Medical Emergency – call 000 1. Routine visits – General Practitioner (GP) 2. Ask student support to help you find the nearest GP 3. ALWAYS have your BUPA Security 1. Do Not Leave Your Possessions Unattended. Albright Institute IS NOT responsible for loss or damage of your possessions. 2. Report property loss or damage so we could assist you the way we can. 3. Do Not Break The Law (Lawyer: AUD 400-600 per hour). 5 8/8/2019 Student Support Services If you need help with any ACADEMIC or NON- ACADEMIC matters: Speak to your Teacher/a Student Support Officer. We provide: Internal counselling by request Internal academic counselling Officers to assist you with different enquiries Referral to an external counsellor (Fees may apply) Administration 1. Policies and Procedures: See Website, Student Handbook 2. Payments and Refunds: Payment Plans available (approach Student Services). All payments are to be completed BY THE DUE DATE . Payment options: CASH, EFTPOS, BANK TRANSFER. Refund conditions depend on individual circumstances (approach Student Services). 3. Always inform Student Services of ANY changes in your circumstances: contact details, address, issues, etc. 6 8/8/2019 !NOTE! ALWAYS ENSURE THAT STUDENT SERVICES HAVE: - YOUR CURRENT AND ACCURATE ADDRESS - YOUR CURRENT AND ACCURATE PHONE NUMBER - YOUR VALID EMAIL ADDRESS (Gmail, Yahoo, Outlook, etc.) - EMERGENCY CONTACT DETAILS (CURRENT AND ACCURATE) Your personal details are strictly confidential and will not be shared with anyone. Complaints and Feedback FIRST – COMMUNICATE with the TEACHER. Then – Student Services (Reception Level 2) . If you further queries, feel free to have a chat with our campus manager. Complaints Form is to be provided by the Student Services by request. The form is to be provided to the ELICOS/VET/NAATI Coordinator. If the issue is not resolved, it is to be escalated to higher management. Student Feedback is collectedon a regular basis. Classes are monitored and observed by Coordinators to ensure quality education and continuous improvement. 7 8/8/2019 Student Card A Student Card is your Australian ID. Student Cards are issued by Student Services on the first day of the course. Student Cards give students access to special offers, memberships and discounts. ALWAYS have your Student Card on you. Lost, stolen or damaged Student Card? Approach Student Services IMMEDIATELY ! Record Keeping and Accessing Records 1. Assessment results can be provided by request (approach Student Services) 2. Assessment results are STRICTLYconfidential : no results for a friend. 3. Assessment submissions, payments, requests for student card, must be completed in person by the student and not their authorised representative. 4. Students receive CERTIFICATE OF COMPLETION after completing the course . 5. Certificates ARE NOT issued in the middle of the course. 8 8/8/2019 Financial Difficulty As an international student you have to pay your fees ON TIME . If you are facing financial difficulties, please speak to a Student Support Officer or ask for a meeting with the CEO This Is Australia! Your needs, rights and responsibilities 9 8/8/2019 Student Code of Conduct Students must follow the Student Code of Conduct established by Albright Institute: • Albright Institute is a drug, alcohol, and smoke free zone. All students are prohibited from possession or consumption of all kinds of alcoholic drinks and illegal drugs at all times when on campus • Students are expected to accept responsibility for the safety of themselves and other students at all times • Neat, comfortable clothing is generally considered appropriate. Maintenance of personal hygiene is required • Students are expected to be environmentally responsible by respecting Albright’s facilities and resources • Albright students are required to be academically compliant with all their course and visa requirements, including maintaining satisfactory course progress and attendance • Bullying, harassment, vulgar language, verbal and physical abuse, disrespectful and inappropriate behavior will not be tolerated For more information, please refer to Albright’s Student Handbook Student Visa Requirements 1. 20 hours of study per week. MINIMUM 80% attendance! ALWAYS provide a medical certificate OR evidence of compelling circumstances 2. Do not break the law! 10 8/8/2019 Working in Australia You cannot work more than 20 hours per week! In Australia you MUST pay taxes. Australian Taxation Office https://www.ato.gov.au/ Tax File Number (No TFN = No work) Minimum wage $18.30 per hour Working cash-in-hand is ILLEGAL https://www.fairwork.gov.au/ - know your rights http://www.ombudsman.gov.au/about/overseas-students - get help http://www.cisa.edu.au/ - get help Living in Australia Banking: ANZ https://www.anz.com.au/personal/ Commonwealth https://www.commbank.com.au/ NAB https://www.nab.com.au/ Bank of Melbourne https://www.bankofmelbourne.com.au/ -To open an account you'll need your confirmation of enrolment (CoE), passport, Letter of Offer and photo identification. International Money Transfers: https://transferwise.com/au/ Australia Post: send or receive mail https://auspost.com.au/ 11 8/8/2019 Living in Australia Accommodation: www.realestate.com.au https://flatmates.com.au/melbourne Electricity and Gas: AGL SIMPLY ENERGY Water: ( check your area) Internet and mobile : www.aldimobile.com www.optus.com.au www.vodafone.com.au Living in Australia Overseas Student Health Cover (OSHC) https://www.allianz.com.au/ Private hospital cover Ambulance Visits to a doctor Have your Allianz OSHC card on you 24/7! No Allianz – AUD 500-700 for Ambulance Find a GP: https://healthengine.com.au/find/bulk-billing-gp/VIC/ Find a doctor after hours: : National Home Doctor Service - 13 74 25 12 8/8/2019 Living in Australia Travel/Things to do Mundo Lingo Meetup https://www.meetup.com/en-AU/Mundo-Lingo- Melbourne/ Newbies International Meetup https://www.meetup.com/en- AU/newbiesinternational/ Fun Addicts – Tours https://www.thefunaddicts.com.au/ Jet Sports - https://www.jetsport.com.au/ Visit Victoria http://www.visitvictoria.com/Things-to-do/Tours Essential Links Study in Australia - https://www.studyinaustralia.gov.au/ Study Melbourne - https://www.studymelbourne.vic.gov.au/ Student Ombudsman - http://www.ombudsman.gov.au/making-a-complaint/overseas- students Essential Tips - https://www.studymelbourne.vic.gov.au/getting-around-melbourne-victoria Lifeline https://www.lifeline.org.au/ 13 11 14 Reporting child abuse https://services.dhhs.vic.gov.au/reporting-child-abuse Reporting family violence http://www.dvrcv.org.au/ Drug and alcohol counselling http://www.directline.org.au/ Buy a car https://www.carsales.com.au/ Rent a car https://www.budget.com.au/ Apply for an Australian driving license https://www.vicroads.vic.gov.au/ In case of emergency,