Major changes to train services over Christmas & New Year Southern will operate a revised service from 24 December 2013 to 1 January 2014 southernrailway.com INFORMATION AT YOUR FINGERTIPS A revised Southern service will operate over Christmas and New Year 2013-14 Gatwick Express services will not run During this time Network Rail will undertake vital SOUTHERN CUSTOMER SERVICES: improvement works on the Brighton main line replacing 08451 27 29 20 | southernrailway.com a major rail junction near Purley, upgrading signalling at London Victoria and working on a new platform at Gatwick Airport station. The work near Purley will replace a major rail junction SOUTHERN ASSISTED TRAVEL: which will improve train performance in this area which 0800 138 1016 | 0800 138 1018 (Minicom) has suffered from speed restrictions over recent years. At Gatwick Airport, a new platform will be completed with associated changes to track and signalling in the area. The new platform 7 will be in use from February 2014, improving train service performance particularly during TRAIN TIME INFORMATION: peak times. 08457 48 49 50 | nationalrail.co.uk London Victoria mainline station will be closed on Christmas Day and Boxing Day while Network Rail completes a signalling upgrade project in and around the station. Southern services will be available to and from FOLLOW US ON TWITTER London Bridge on Boxing Day. @SouthernRailUK The train service This document provides a daily summary of the planned service by route between 2200 Tuesday 24 December EMAIL ALERTS 2013 and Thursday 2 January 2014, when a normal Set up regular Email Alerts for any train journey service resumes. Specific journey details are available from National Rail at southernrailway.com Enquiries at nationalrail.co.uk or by calling 08457 48 49 50. Please allow extra time and check your journey in advance as it may include a rail replacement bus, MY TIMES you may have to use alternative stations or routes Create and print your own timetable online and / or the journey time may be extended during these improvement works. For example, the journey at southernrailway.com time between London and Gatwick Airport will be approximately 90 minutes. Between London and destinations on the south coast such as Brighton, Chichester and Eastbourne, the journey time could be BOOK ONLNE between 2 and 2½ hours. Book tickets nationwide at southernrailway.com More information can be found at southernrailway.com/christmas or ALREADY AT THE STATION gatwickexpress.com/christmas Help Points are available at most stations. Press For specific journey details go to nationalrail.co.uk. the blue button for any train running enquiries. Please accept our apologies for the disruption this work may cause to your journey as these network In an emergency, press the green button. improvements are made. Ticket acceptance by other operators during these improvement works Other operators will accept tickets for reasonable routes as follows. First Capital Connect First Great Western Southern and Gatwick Express tickets will be accepted Southern will accept First Great Western tickets between on First Capital Connect services between Brighton and Southampton Central and Brighton on Sunday 29 Gatwick Airport from Friday 27 December 2013 until and December 2013. including Wednesday 1 January 2014. Southern tickets will be accepted on First Great Western Southern tickets will be accepted on First Capital services between Redhill and Dorking Deepdene from Connect services between Sutton and Blackfriars on Friday 27 December 2013 until and including Wednesday Friday 27 December 2013. 1 January 2014. Southern will accept First Capital Connect tickets from Friday 27 December 2013 until and including Wednesday South West Trains 1 January 2014: Southern tickets will be accepted on South West Trains services calling between Epsom and Dorking from Friday • on connecting services from Sutton to Gatwick Airport. 27 December 2013 until and including Wednesday 1 • on connecting services from East Croydon to East Grinstead and on the connecting bus to January 2014. Gatwick Airport. Southern tickets will be accepted on South West Trains • on services between London Bridge and Coulsdon services between Dorking stations to Epsom and London Town and on the connecting bus to Gatwick Airport / Waterloo on Friday 27 December 2013. Three Bridges. Southern tickets will be accepted on South West Trains • on connecting train services to Brighton. services from Havant to Portsmouth Harbour on Sunday 29 December 2013 until 1600. Southeastern Southern tickets will be accepted on the following South Southern tickets will be accepted on Southeastern West Trains services from Clapham Junction: services between London Bridge, Tonbridge and Hastings, from Friday 27 December 2013 until and • 2112 & 2212 Clapham Junction to Poole services as far including Wednesday 1 January 2014. as Southampton Central and the connecting trains at Eastleigh to Portsmouth Harbour on Friday 27 & London Midland Saturday 28 December 2013. Southern tickets will be accepted on London Midland • 2112 Clapham Junction to Poole as far as Southampton services between London Euston and Milton Keynes Central and the 2146 Clapham Junction to Southampton Central on Friday 27, Saturday 28, Monday 30 and Central and connecting trains at Eastleigh to Tuesday 31 December 2013. Portsmouth Harbour on Monday 30 & Tuesday 31 December 2013. London Underground Buses Southern tickets will be accepted on the London Victoria Line between London Victoria and Euston from Friday 27 The 405 bus service will accept Southern tickets from December 2013 until and including Tuesday 31 December Friday 27 December 2013 until and including Wednesday 2013 for passengers transferring to London Midland 1 January 2014 between West Croydon and Redhill. services. Metrobus will accept Southern tickets between Redhill, In addition, Southern tickets will be accepted on the Earlswood, Salfords, Horley, Gatwick, Crawley and Three Northern Line between London Bridge and Euston on Bridges as appropriate on routes 20, 100, 400 & 460 Friday 27 December 2013 for passengers transferring to from Thursday 26 December 2013 until and including London Midland services. Wednesday 1 January 2014. Cycle policy Metro route Oxted route Due to the significant alterations as a result of West London Line route improvement works, our cycle policy over the Christmas Brighton Mainline route and New Year period will be altered from 26 December 2013 to 1 January 2014 inclusive. Mainline East route A number of train services will be replaced by buses and Coastway East route as per our policy, non-folding cycles cannot be carried. Please ensure you check carefully before travelling. Redhill route In addition, non-folding cycles cannot be taken on any of Mainline West route the following services: Coastway West route • London Victoria / London Bridge - East Grinstead Gatwick Express • London Victoria - Gatwick Airport (via Horsham) This is because these will be the only trains to serve the mainline route over this period and are therefore expected to be extremely busy. Customers are encouraged to use the cycle storage facilities at stations where cycles may be left securely before joining the train or bus replacement service. Tuesday 24 December 2013 First Capital Connect services will run between Bedford and East Croydon and between Gatwick Airport and There will be an early closedown of services by Brighton. In addition to their normal policy non-folding cycles cannot be taken between London Blackfriars and 2200 and four evening peak services will not East Croydon. run, these are: 1742 London Bridge to Littlehampton Delay Repay 1750 London Bridge to Bognor Regis 1812 London Bridge to Littlehampton Customers who experience a delay to their train journey 1823 London Bridge to Eastbourne of 30 minutes or more can claim under our Delay Repay scheme. However compensation for delays is measured in variance to the scheduled timetable which includes the amended timetable that we will be running to as a result of the improvement works. To apply please visit southernrailway.com/delayrepay Wednesday 25 December 2013 No Southern or Gatwick Express services will operate. Thursday 26 December 2013 Thursday 26 December 2013 Brighton Mainline route Frequency Route Calling at Half hourly London Bridge - East Grinstead East Croydon Connecting Bus East Grinstead - Three Bridges Bus East Grinstead - Gatwick Airport Hourly Three Bridges – Brighton Haywards Heath Connecting Bus Three Bridges – Gatwick Airport Metro route Frequency Route Calling at Half hourly London Bridge – Sutton Streatham Common, Norbury, Thornton Heath, Selhurst, West Croydon, Waddon, Wallington and Carshalton Beeches. Half hourly London Bridge - East Croydon West Norwood, Gipsy Hill, Crystal Palace and Norwood Junction. Friday 27 December 2013 Metro route • Mitcham Eastfields, Mitcham Junction, Hackbridge and Carshalton • Ashtead, Leatherhead, Box Hill & Westhumble and Dorking are are served by First Capital Connect services to / from Sutton and served by South West Trains. through Blackfriars Station. Early morning / late evening Southern • Holmwood, Ockley, Warnham and Horsham are served by a services will operate to / from London Bridge. replacement bus service from Dorking. Frequency Route Calling at Half hourly Clapham Junction - Epsom Downs Wandsworth Common, Balham, Streatham Hill, West Norwood, Gipsy Hill, Crystal Palace, Norwood Junction, West Croydon, Waddon, Wallington, Carshalton Beeches, Sutton,