COMPANY PROFILE 2020 Günaydin, Downtown Dubai, Dubai MISSION TABLE OF CONTENTS Section Contents Page o be the premier provider of equipment and related services T for the foodservice and laundry industry. Our aim is not to 1. Past & Present 1 beat the competitors’ prices but to provide complete customer care. This starts with exceeding the customer’s expectations 2. Design Services 2 and is maintained by continually doing so and establishing a close working relationship in the process. 3. Equipment Specifications 3 4. Project Management 4 5. Quality Commitment 5 6. Installation & Maintenance 6 Appendices: A. Products Range - Kitchen Equipment 7 B. Projects Overview 15 . Company Profile Company Profile PAST AND PRESENT TSSC Kitchen & Laundry Equipment Trading LLC was established as Technical Supplies and Services Co. LLC in 1961 as a trading company dealing in refrigeration parts and accessories. In 1993, the company was acquired by Basil Bahar who envisaged a need for a quality service provider for food service and laundry equipment in the local hospitality and catering market. Using the enhanced resources at his disposal and his past experience, he decided to diversify and established a division with the sole purpose of providing industrial food service and laundry equipment solutions to developers and operators in 1994. The burgeoning hospitality sector of Dubai fuelled by the growth of the Emirate as a regional trading epicentre and popular tourist destination along with our determination to provide the best services, provided the environment conducive to TSSC’s rapid growth. In less than a decade, TSSC became the foremost provider of industrial kitchen and laundry solutions in Dubai. Today, TSSC continues to provide complete customer care for the food service and laundry industry. From design of the facilities to installation of the wide ranging equipment required for operation and training the operators, TSSC can provide a onestop solution for discerning clients. Whether it is a single item or a complex facility involving specialised areas with numerous items, our solutions always include impeccable after sales service and the enviable resource of the vast experience and dedication of our management and personnel. Professionalism is instilled in our personnel at every level and is evident in every aspect of our work and in the results we have achieved. With a client base that is the who’s who of the Dubai food Miyako Japanese Restaurant, Hyatt Regency, Dubai service and hospitality industry, TSSC continues to be the forerunner in its competitive segment, striving to provide the best value for the client. KCitchenompany & ProfileLaundry Equipment Trading LLC | Company Profile Company Profile 01 DESIGN SERVICES EQUIPMENT SPECIFICATION We can provide a complete kitchen and laundry technical design consultancy through our We constantly monitor the market for the latest equipment, keeping abreast of the latest in-house CAD design department. Comprised of qualified and experienced personnel, we can technologies and quality standards. provide quick generation and turnaround of drawings giving developers and operators the ability to make decisions quickly. While we represent many manufacturers for various food service equipment, we can, maintain our independence when providing this service by offering alternatives to our own products if such For large and complex foodservice and/or laundry facilities, we work closely with leading is preferred by the client or the purpose. We are proud of the fact that the manufacturers design and management consultants from the UAE and overseas. Our clients benefit from represented by us are mostly market leaders in their respective segments and continue to share working with qualified industry professionals who have the experience required by an equal and even higher commitment to quality in their products & services. All our products developers, architects and catering professionals. have impeccable performance records and are continually specified by many leading catering professionals from the world over. With our associates and suppliers, we create cost effective designs and proposals. We design and specify installations that reflect the maximum value for the client, in terms of cost, Through our associate company TSSC (Sharjah), we are able to supply complete cold storage efficiency and practicality. solutions to the hotel, catering and commercial markets. Company Profile Company Profile 02 03 PROJECT MANAGEMENT QUALITY COMMITMENT We have extended the planning, scheduling and controlling approach to include customer At TSSC, our commitment to quality is second to none. The majority of our product line is care at every step during and after the project life cycle. ISO 9000 approved and the manufacturers follow the highest international quality standards certified by the relevant regulatory authorities in their respective regions/ We oversee the project from design to hand over and training for the operators personnel. countries. We ensure that the quality of the equipment and installation matches the quality By utilizing our in-house resources as well as those of our associate companies and of the location and the expectation of the customer. specialised manufacturers/vendors, we ensure that the installation is completed on time, within budget, and to the client’s satisfaction. We have retained an independent quality management consultant to implement a continuous quality system into all our operations. For large projects, we insist on a full time project manager being on site until hand over of the installation. From the installation of a few pieces of equipment to complex larger Our engineers and technicians have undergone training at our key supplier’s facilities so as installations involving thousands of items for numerous speciality outlets, our project to ensure they meet their quality requirements as well. personnel bring a wealth of experience and skills honed by their years in the field to ensure timely and efficient execution of the project. Company Profile Company Profile 04 05 INSTALLATION AND MAINTENANCE Our installation and maintenance personnel are trained in and familiar with not just our own product range, but also with a wide variety of Food Service, Cold Storage and Laundry equipment employed in the market through other vendors. Our engineers and technicians have undergone training at our key suppliers’ facilities to ensure that the installation is right the first time. We maintain a sizeable in-house inventory of spare parts to minimise any down time of our installed equipment. We guarantee all our installations for one year, and all equipment is also backed by the respective manufacturers’ warranties for the same period. A 24-hour emergency callout service on all days is also available by calling 800-24-TSSC (8772) along with extended warranty and equipment maintenance services. Our spare parts division works independently from other division to ensure availability of spare parts for all your foodservice and laundry equipment needs. Company Profile 06 APPENDIX A PRODUCT RANGE - KITCHEN EQUIPMENT Food Warming Equip- Weighing ment, Hot & Cold Deli Shelvings & Cooking Display, Cook Chill Scales System Food Carts Equipment Germany U.S.A U.S.A France Cooking Bulk Coffee Brewers Cooking Refrigerated & Equipment & Water Boilers Equipment Heated Display Italy Holland U.K Italy Bulk Storage Fish Tanks for live Charbroiler & Automatic Juice Dishwashing seafood Convection Ovens Machines Machine Australia U.S.A Austria Italy Custom Made Pizza/ Butchery Combi Induction & Tandoor Ovens & Equipment Grill Steamers Warming Unit Australia Italy Germany U.S.A Professional Water Refrigerated & Refrigerated & Slicers Dispensers Heated Display Heated Display Italy Germany New Zealand U.K Heated & Butchery Catering Solar Power Equipment Refrigerated Equipment Display Cases Kiosk U.S.A Germany Italy Austria Cooking Cooking Baking Deck Equipment Equipment Cold Rooms Ovens Germany France China Germany Ice Cream Food Toasters, Kettles, Waffle Coffee Beans Irons, Coffee Machines, Machine Processor Scales, Juicers & Grills Italy U.K Italy U.K Vegetable & Bulk Coffee Commercial Fruit Cutting Brewers & Dough Laundry Machine Boilers Mixers Machines Switzerland U.S.A Portugal Sweden Super Low Temperature Exhaust Filters Chest Freezers Denmark U.S.A Besh Turkish Kitchen, Dubai Company Profile Company Profile 08 07 APPENDIX A PRODUCT RANGE - KITCHEN EQUIPMENT Vacuum Display Buffet & Packing Ice Cubers / Cases Display Cases Machines Flakers Italy Italy Netherlands Japan/ Europe Hot Cooking Custom Fabrication Professional Storage Solu- Stainless Steel & tion / Shelving / Line Refrigeration Equipment Thermal Mixer Trolleys Italy Italy Italy Germany/ U.K Modular and Traditional Cooking Semi- Automatic Ice Cream Customised Refrig- Espresso Machines Equipment Freezers erated Equipment Italy U.K Austria Italy Cooking & Bakery Processing Bar Packaging Equipment Equipment Equipment Machine Portugal Italy U.K Italy Ice Foodservice Grills and Management Fully Automatic Ovens Equipment & Solutions Coffee Machines Rotisseries U.S.A Switzerland Spain Germany Cooking Premium Fine Commercial Kitchen & Sous-Vide Japanese Chef Laboratory Refrigerators & Equipment Freezers / Chest Freezers Collection Knives Japan Germany U.S.A Austria/ Malaysia Demountable Extraction Refrigeration Dishwashing Equipment Ventilated Hood & Tepan Ceiling Griddle Systems Netherlands Germany Spain Germany Storage Commercial Pot Kitchen Refrigeration