2021–2022 Consumer Information Guide September 2021 2021-2022 Consumer Information Guide Table of Contents Consumer Information ............................................................................................................................... 1 About University of Phoenix ...................................................................................................................... 1 Accreditation, Licensures, Reviews and Approvals ................................................................................... 1 Programmatic Accreditation ......................................................................................................................... 2 Additional Information .................................................................................................................................. 4 General Contact Information ....................................................................................................................... 5 Faculty ............................................................................................................................................................. 5 Student Borrowing ...................................................................................................................................... 6 Loan Default Rate ........................................................................................................................................... 6 Average Federal Loan Borrowing ............................................................................................................... 6 Graduation Rates ........................................................................................................................................... 7 Retention Rates .............................................................................................................................................. 9 Student Diversity .......................................................................................................................................... 10 Types of Education in Which Graduates Enroll .......................................................................................... 11 Working Alumni ........................................................................................................................................... 11 Alumni Occupations ................................................................................................................................... 11 Title II of Higher Education Act — Academic Year 2017–2018 ............................................................ 12 Title II HEA Pass-Rate Information ............................................................................................................. 12 Program Information for Academic Year 2017–2018 ................................................................................. 13 Federal Financial Aid Application Process ............................................................................................ 14 Referrals to the Office of Inspector General ............................................................................................ 14 Federal, State and Institutional Financial Aid Programs ......................................................................... 14 Grant Programs .......................................................................................................................................... 16 Federal Grant Programs ............................................................................................................................. 16 State Grant/Aid Programs .......................................................................................................................... 17 Scholarships ............................................................................................................................................... 18 Federal Scholarships ................................................................................................................................... 18 Institutional Scholarships .............................................................................................................................. 19 External Scholarships ................................................................................................................................... 19 University Tuition Adjustments ................................................................................................................ 19 Loans ........................................................................................................................................................... 20 Federal Direct Loan (DL) Program ............................................................................................................. 20 Federal Direct PLUS Loan for Parent(s) ..................................................................................................... 21 Federal Direct PLUS Loan for Graduate and Professional Degree Students ...................................... 21 Federal Direct Subsidized and Unsubsidized Annual Loan Limits....................................................... 22 Federal Education Loan Interest Rates and Origination Fees ............................................................... 23 Private Student Loans .................................................................................................................................. 23 Financial Aid Awarding ............................................................................................................................ 24 Cost of Attendance ................................................................................................................................... 25 C ONSUMER I NFORMATION G UIDE 2021 – 2022 | S EPTEMBER 2021 i Grade-Level Determination ..................................................................................................................... 26 Verification .................................................................................................................................................. 26 Professional Judgment ............................................................................................................................. 26 Conflicting Information ............................................................................................................................. 27 Other Resources ........................................................................................................................................... 27 Satisfactory Academic Progress .............................................................................................................. 28 Satisfactory Academic Progress for VA Education Benefits ................................................................... 28 Student Financial Responsibilities, Policies and Options ................................................................... 29 Student Financial Responsibilities ............................................................................................................. 29 Financial Policies .......................................................................................................................................... 30 Payment Policies .......................................................................................................................................... 30 Tuition Refund Policy .............................................................................................................................. 30 Institutional ................................................................................................................................................... 30 State ............................................................................................................................................................... 31 Financial Options ...................................................................................................................................... 33 Cash Plan ...................................................................................................................................................... 33 Federal Financial Aid Plan .......................................................................................................................... 33 Tuition Deferral Plan .................................................................................................................................... 33 Third-Party Billing Plan ................................................................................................................................ 34 Military Benefits ......................................................................................................................................... 35 Veterans Education Benefits ....................................................................................................................... 35 Credit for Prior Education and Training ..................................................................................................... 36 Military Tuition Assistance .......................................................................................................................... 36 VA Tuition Assistance Top-Up Benefit .......................................................................................................