FOLLOW AND SHARE #DiJonesKickstart 1 KICKSTART 2021 Contents Introduction to Kickstart Agenda Partners Speakers Lanyards DIJONES NEWS The last 12 months Welcome to the team DiJones Professional Services - Who’s who? PARTNERS CampaignAgent Green Features Living Areas Landscapes Direct Connect Coco Republic Campaigntrack BOWERBIRD Interiors Domain CoreLogic Before You Bid Apple Removals InsightIT AgentBox SJ Wood Electrical and Smoke Alarms Eastern Water Plumbing BMT Tax Depreciation LadyBird Gifts TitleSpace CarConnect 2 WELCOME TO KICKSTART 2021 Dean Mackie Dear DiJones Family, It is with great pleasure and excitement that I welcome you to the ICC|Sydney and DiJones KickStart 2021 and the theme Making Clever Happen. This is such an exciting time in the company’s journey and I am thrilled to have you all here and part of it. As New South Wales largest independent real estate group, DiJones has reimagined the real estate landscape and created a sustainable structure, with mutuality at its core, creating opportunity and wealth at every layer. The operational merger in November has further elevated the internal client experience and service offering, with a focus on integrity and quality. Today, I invite you to take the next step in the DiJones journey. The line-up of incredible speakers has been curated to truly stretch your thinking and make you look at your professional and personal life differently. Step out of your comfort zone, challenge your thinking and take the leap – you won’t regret it. Dean Mackie, CEO - Strategy and Growth 3 KICKSTART 2021 Agenda 8.45am Registration 9.15am Welcome to Kickstart 2021 Dean Mackie, CEO Strategy & Growth, DiJones 9.45am The Second Renaissance Anders Sorman-Nilsson, Futurist, Thinque 10.50am Making clever happen Jason Fox, Leadership Advisor and Wizard-philosopher 11.45am The meaning behind The DiJones Brand Justin Marden, Brand Architect, Studiomardo 12.20pm Lunch 12.50pm Welcome back Dean Mackie, CEO Strategy & Growth, DiJones 1.05pm Engage Hearts and Minds Fatek Chamma, Chief Experience Officer, Propic 1.30pm The DiJones Investment Management Difference Pamela Styling, Head of Investment Management 1.55pm DiJones Wellness Program 2021 Jet Xavier, Managing Director, My real estate mastermind 2.15pm Afternoon tea 2.30pm Dream Bigger Brent May 3.00pm The enhanced digital customer experience Rob Ward, CEO Innovation and Technology, DiJones and Active Pipe 3.35pm Eight Elements Of Disruptive Leadership Stephen Scheeler, former Facebook CEO for AU and NZ 4.35pm Event wrap up Dean Mackie, CEO Strategy & Growth, DiJones 4.45pm Now we all make clever happen... 4 KICKSTART 2021 Partners A big thank you to all of our partners, without their support days like this just wouldn’t be possible. Make sure you take some time to say hi in the breaks and around your tables. OUR MAJOR PARTNERS OUR KEY PARTNER OUR SILVER PARTNERS OUR BRONZE PARTNERS 5 SPEAKER BIO Anders Sorman-Nilsson Global Futurist and an awarded Keynote Speaker ABOUT This Swedish-Australian futurist has shared stage with Hillary Clinton, Nobel Laureates, and European and Australian heads of state. He is an active member of TEDGlobal, has keynoted at TEDx in the United States and Australia, was nominated to the World Economic Forum’s Young Global Leaders in 2015, and was the keynote speaker at the G20’s Y20 Summit in Australia. TOPIC The Second Renaissance Digitisation is reshaping the future of real estate. We are for example seeing how house-hunting is going mobile as today’s mobile interface have enabled buyers, sellers, landlords and tenants to make smart decisions in real-time. Anders Sörman- Nilsson gives us a glimpse into the future of real estate. MORE anderssorman-nilsson.com 6 SPEAKER BIO Dr Jason Fox Arch-Wizard of Ambiguity (most fantastic) ABOUT Dr Jason Fox is a leadership advisor and wizard- philosopher. He shows forward-thinking leaders how to pioneer new and meaningful progress— beyond the default. TOPIC Making clever happen What - out of all the ideas, inklings and insights generated at this event - is the most important and apt for you to action; how to translate this intent into specific behaviours and visible momentum (while avoiding the perils of self-sabotage); and how to navigate through the inevitable friction, resistance and the status quo, so as to ensure meaningful progress MORE drjasonfox.com 7 SPEAKER BIO Justin Marden Brand Architect, Studiomardo Brand Design ABOUT Justin Marden is an identity and brand architect focused on the insightful creation of brand identity and communications. TOPIC The meaning behind the DiJones brand The identity of any business emerges through its visibility, behaviour and the way it communicates. The launch of a new image or sales communications strategy provides a valuable opportunity to change or reinforce the existing perceptions by setting new standards for the way it communicates and services. What does the DiJones brand mean and where will it take us into the future? MORE studiomardo.com.au 8 SPEAKER BIO Fatek Chamma Chief Experience Officer, Propic ABOUT Focused on translating the Propic company vision and strategy into actionable programs that are centered around delivering customer advocacy at the highest levels. I oversee the end-to-end customer experience across a number of customer segments including b2b, b2c, and consumer. Service delivery management includes project management, on-shore/off-shore onboarding functions, Helpdesk, Customer Success, and relationship management. TOPIC Engage hearts and minds In a world where same day delivery, on-the- pulse updates and immediate gratification reign supreme, how do we start to apply the concept of a customer journey to deliver the expectations our customers hold us to account to. Far gone are the days of random, off the cuff campaigns & interactions. It’s time to be clever, plan the journey and deliver high levels of advocacy. MORE propic.com.au 9 SPEAKER BIO Pamela Styling General Manager of Property Management, DiJones ABOUT With extensive experience of over 18 years in the field and in a senior management role, Pamela is responsible for innovation, revenue growth and providing exceptional service to clients for a portfolio of almost 3,000 properties spanning the entire Lower North Shore of Sydney. TOPIC The DiJones Investment Management Difference How do our beliefs affect the experience our clients have with our business? In a landscape of soaring customer expectations we need to challenge the way we interact with our clients, moving past CX to the business of experience. At a time when our clients demand personalisation, quality, convenience, SERVICE and brand integrity, unless we make experience innovation central to our business purpose we will continually fall short of the client expectation. MORE dijones.com.au/pamelathomson 10 SPEAKER BIO Jet Xavier Managing Director, My real estate mastermind ABOUT Jet Xavier is Australia’s leading elite performance mental skills and mindset coach in the real estate sales industry. He is a leading speaker, presenter, trainer and writer who has conducted over 2500 elite performance mental skills and mindset coaching, mentoring and training sessions with various agents and major agencies across Australia and overseas. Jet’s BE – LIVE – SELL message is designed to create a personal revolution for sales agents and principals in their business and life to increase success at every level. TOPIC The DiJones wellness program launch In this session Jet Xavier shares from over 5000 coaching sessions the key elements to becoming a HIGH PERFORMANCE HUMAN that will help you be your best ever version in life and business in 2021. MORE jetxavier.com 11 SPEAKER BIO Brent May Head of Sales, DiJones ABOUT With a broad and dynamic skillset, Brent May has forged a reputation as one of the industry’s most distinguished real estate professionals bringing 28 years’ experience to his role. Strategic and forward-thinking, Brent spent 15 years building and leading his own boutique brand, before being appointed as general manager of sales for one of Australia’s leading franchise offices. This combination of business acumen and sales nous has seen Brent work with agents who consistently perform in the top 5% of the country. TOPIC Dream Bigger MORE dijones.com.au/brentmay 12 SPEAKER BIO Rob Ward CEO – Innovation and Technology, DiJones ABOUT As Head of Innovation and Technology, CEO Rob Ward is on a mission to reimagine the property journey. One of the industry’s most respected entrepreneurs and dynamic leaders, Rob has been at the helm of DiJones since 2016. A successful agent in his own right, Rob brings an unparalleled level of industry knowledge and expertise to his role. Rob has been instrumental in growing the DiJones brand from a standalone office in Woollahra to today servicing Sydney and the Southern Highlands. TOPIC Would you swipe right? MORE dijones.com.au/robertward 13 SPEAKER BIO Stephen Scheeler Former CEO Facebook ANZ ABOUT Stephen is the former Facebook CEO for Australia and New Zealand, where he guided Facebook’s unprecedented rise from quirky Silicon Valley start up to media and technology titan. Working with Mark Zuckerberg, Sheryl Sandberg and Facebook’s Silicon Valley leaders, his tenure at Facebook saw the Australia and New Zealand business – including Instagram, Messenger, Whatsapp and Oculus – grow to become one of the most successful Facebook markets in the world. TOPIC Eight elements of disruptive leadership Many of today’s business leaders are ill-equipped for the demands of leadership in the 21st-century, where “digital” and “disruptive” experience & skills mean the difference between success and failure in leading businesses of all sizes and sectors…and are the #1 determinant of whether you get that next job, or someone else beats you to it. Stephen Scheeler has a record of transformative business leadership which few can emulate. From his recent tenure as one of Facebook’s most senior global executives, to senior executive roles at iconic Australian giants Lion and Westfield, to his current roles as founder of The Digital CEO and Senior Advisor to McKinsey & Company – Stephen has thrived at the frontier of technology, disruption and change for 25 years.