OPEN STANDARDS RESEARCH ALPHABETICAL BY RESEARCH AREA As of 07.01.2013 Table of Contents Research Area (AlphabeƟ cal) Page Number FINANCIAL MANAGEMENT 2 HUMAN CAPITAL MANAGEMENT 8 SUPPLY CHAIN MANAGEMENT 12 PRODUCT DEVELOPMENT 18 INFORMATION TECHNOLOGY 21 INNOVATION 24 READY TO BENCHMARK YOUR PROCESSES? For more informa on, please contact the Open Standards Research team. Phone: 800-776-9676 or +1-713-681-4020 • e-mail: [email protected] © 2013 APQC. All rights reserved OPEN STANDARDS RESEARCH FINANCIAL MANAGEMENT (Alphabe cal) As of 07.01.2013 • 3M Company • Bank of China Commission • 3S Solvay • American Cancer Society • Bap st Health System • Broward County Florida • American Express • Barclays Bank • BT Forkli France A • American Water • Barnes Group • Buckman Laboratories • AARP • AmInvestment Bank • Baxter • Bunnings Group • Abbo • Ampol Food Processing • Bayer • Abu Dhabi Na onal Energy • AMR • Baylor College of Medicine C Company • Andrew Corpora on • BB&T • Caifor • Access Insurance Holdings • Anritsu • BE Aerospace • California Bank & Trust • Accord Holdings • Apex Equity Holdings • BearingPoint • California Casualty • Accuity • Apple • Becton Dickinson Management • ACE • Arcadia Housing • Behringer Group • Canon • Acer • Ardent Health Services • Belgacom • Capital City Bank Group • Acme Industries • Arla Foods • Bell Aliant • Capital Exper se • ADP • Asahi Shimbun Company • Bemis • Capital One • Advance Food Company • ASC Holding • Berkshire Hathaway • Capital Power • Advance Publica ons • Asian Development Bank • Bertelsmann • Cardinal Health • Advanced Coa ng Technologies • Assicurazioni Generali • Best Buy • Cargill • Adven st Health System • Assurant • Bharat • Caribbean Development Bank • Aegon • AstenJohnson • Bhar Airtel • Carleton University • Aera Energy • Asyst Technologies • BHP Billiton • Carlisle Companies • Aetna • AT&T • Biogen Idec • Carlson Holdings • African Development Bank • ATC Logis cs & Electronics • Birmingham City Council • Carrefour • Agricultural Bank of China • Atlas Copco • BJ’s Wholesale Club • Carso Global Telecom • Agro-on • Audi • Blevins • Castle Peak Holdings • Air Canada • AusCheck • Blue Cross Blue Shield • Catalent Pharma Solu ons • Air France - KLM • Auto Electric Service • BMW • Caterpillar • Air Liquide • Automa onDirect.com • BNP Paribas • Cathay Financial Holding • Airbus • AutoNa on • BNSF Railway • Cbeyond • Alcoa • Avago Technologies • Boehringer Ingelheim • Celadon Group • Alcon • Aviva • Bolthouse Farms • Cellco Partnership • Alfa • Avnet • Bonnier • Cendant • Alitalia • Avocent • Booz Allen Hamilton • Central Meat and Foods • ALK Abello • AXA • Boston Scien fi c • Central States Manufacturing • Alkermes • Boy Scouts of America • Channell Commercial • Aller Media B • Bozzuto’s • Charming Shoppes • Allergan • Bacon’s Informa on • BP • Chevron • Alliant Techsystems • Balayan Dis llery • Brasil Foods • Chicago Federal Home Loan • Allianz • Banco Bradesco • Braskem Bank • Allstate Insurance Company • Banco de la Nación Argen na • Brembo • Chicago Rivet • Alterna ve Networks • Banco do Brasil • Brighton Collec bles • Alyeska Pipeline Service • Banco Santander • Brightpoint • China Avia on Oil Singapore Company • Bancolombia • Bristol-Myers Squibb Corpora on • AMC Entertainment • BancorpSouth • Bri sh Airways • China Construc on Bank • American Agricultural Insurance • Bank of America • Bri sh Columbia Securi es • China FAW Group READY TO BENCHMARK YOUR PROCESSES? For more informa on, please contact the Open Standards Research team. Phone: 800-776-9676 or +1-713-681-4020 • e-mail: [email protected] © 2013 APQC. All rights reserved Page 2 OPEN STANDARDS RESEARCH FINANCIAL MANAGEMENT (Alphabe cal) As of 07.01.2013 • China Life Insurance • Crown Holdings • Dr. Reddy’s Laboratories • Federal Avia on Administra on • China Mobile Communica ons • Cubist Pharmaceu cals • Drasuvious • Ferrovie Nord • China Pacifi c Insurance • Culligan Water • DTE Energy • Fiat • China Petroleum & Chemical • CVS Caremark • Duke Energy • FirstEnergy • China Telecom • Cymao Holdings • Dwell Furniture • Fiserv • Chiron • Flextronics Interna onal • Chrysler D E • Florida Department of Revenue • Cisco Systems • Daihatsu Motor • E. Ri er & Company • Fluid Management • Citgo Petroleum • Dai-ichi Mutual Life Insurance • E.ON • FMC Technologies • Ci group Company • Eagle Transport • Foamex Interna onal • Ci zens Gas • Daimler • Eastman Kodak • Ford Motor Company • City of Dallas • Dainippon Sumimoto Pharma • EasyJet • Foremost Farms USA • Clariant • Daisin Product • Eaton Coopera ve • Close To My Heart • Danaher • Eaton Vance • For s Banque • CNP Assurances • Dashang Group • Eidsiva Marked • Foxconn Technology • Coats Thread • Dassault Avia on • El Paso Corpora on • France Telecom • Cobham • DaVita • Electric Insurance Company • Frandeli Group • CocaCola Hellenic Bo ling • DeBeers • Electrolux • Fresh Meat Processing • Colgate Palmolive • Dechra Pharmaceu cals • Elektrobit • Fuji • Columbia Sportswear • Defra • Eli Lilly and Company • Furnist Industry Company • Comcast • Dell • Embarq • Comercial Metals Corpora on • Delphi • Emerson Electric G • Comerica • Delta Air Lines • Emirates • G&J Greenall • Commerce Bancshares • Delta Dental of Illinois • Emmis Communica ons • Galaxy Entertainment Group • Commercial Federal • DENSO Corpora on • Employees Provident Fund • Galaxy Surfactants • Compal Electronics • Denway Motors • Empresa Distribuidora y • Gambro Asia Pacifi c • Computacenter • Designtex Comercializadora Norte • Gamesa • ConocoPhillips • Detector Electronics • Encore Wire • Gap • Conseco Services • Deutsche Lu hansa • Enel • Garlock Sealing Technologies • Constella on Energy Group • Deutsche Telekom • Enersis • Gauteng Shared Services Centre • Construc on Accessories • DFAS • ENG • GDF Suez • Con nental Airlines • DGP Hinoday Industries • ENMAX • General Dynamics • Cooper Industries • Diamond Hill Plywood • EPCOR U li es • General Electric • Corporate Renaissance Group • Diners Club of North America • Epiderma • General Motors • Costco • Direc on des Construc ons • ERGO • Gen ng • Covance Navales Services • Estee Lauder • Georg Fischer • Covidien • DIRECTV • Evonik Industries • George Weston • Cox Communica ons • Dish Network • Exelon • Georgia Pacifi c • CPFL Energia • Doi Kam Products • ExpressJet Airlines • Gilbane Building • CPR Gomu Industrial • Dole Food Company • ExxonMobil • Giorgio Kauten Group • CPS Energy • Dominion Resources • Given Imaging • CQC • Dongbu Insurance Company F • GlaxoSmithKline • Credit Suisse • Double Star Industry • Fang Brother • Globex U lidades • Cresa Partners • Dow Chemical • Fast Retailing • Gobierno del Estado de Sinaloa • Crossroads Wireless • Dow Pharmaceu cal Sciences • FDIC READY TO BENCHMARK YOUR PROCESSES? For more informa on, please contact the Open Standards Research team. Phone: 800-776-9676 or +1-713-681-4020 • e-mail: [email protected] © 2013 APQC. All rights reserved Page 3 OPEN STANDARDS RESEARCH FINANCIAL MANAGEMENT (Alphabe cal) As of 07.01.2013 • Gobierno Federal de Los • Huawei Technologies • Johnson Outdoors • Lubrizol Estados Unidos Mexicanos • Hutchinson Whampoa • Johnstone Supply • Luxo ca • Goldman Sachs • Hutchison • JP Morgan Chase • Lyse • Goodyear Tire & Rubber • Hydro Aluminium • JPJ - Road Transport • Google • Hyper Panda Department M • Gordon Food Service, • Hyundai Motor Company • Juno Ligh ng • Macro Plas cs Marketplace Division • Madison-Kipp • Granada Interna onal I K • Mainline Supply Company • Grandis • Iceland America Energy • K.T. Thai Local Products • Malayan Banking • Grant Thornton • ICICI Bank • Kawasaki • Malaysia Petronas • Graybar • IHI Corpora on • KB Financial Group • Marathon Oil Company • Group Health Coopera ve • IKEA • Kennametal Distribu on • MarkWest Hydrocarbon • Groupe Auchan • Ilim Group • Kesko • Marrio • Groupe Danone • Illinois CancerCare • KFC and Pizza Hut • Marsh Supermarkets • GSI Commerce • Illinois River Energy • Kia Motors • Massachuse s Mutual Life • Guangdong Midea Electric • Indala • Korea Electric Power Insurance Company Applicances • Index Holdings • Korean Airlines • Maxis Communica ons • Gucci Group • Indian Oil Corpora on • Kra Foods • Maybank Singapore • Industrial and Commercial Bank • KT Corpora on • McDonald’s H of China • KT&G • McKesson Corpora on • Hafslund • Infi neon Technologies • Kuala Lumpur Kepong • McLane Company • Hainan Airlines • ING Bank • Kubota Tractor Corpora on • Medica • Halliburton Company • Ingersoll Rand • Kuwait Petroleum • Medtronic • Hallmark - Crown Financial • INSPIRIS • Menard Service • Intel L • Merck & Co. • Harley-Davidson • InterCon nental Hotels Group • L.B. Foster Company • MetLife • Havertys Furniture Company • Interma c • L.L.Bean • Metor • Hayakava Eastern Rubber • Interna onal Truck and Engine • L3 Communica ons • METRO Company • Intralox • Laclede Gas Company • MIAG • HCA • Invensys • Las Vegas Sands • Mid-Con nent Instruments • HD Supply • Irish Life Corporate Business • Leaseplan • Millennium & Copthorne Hotels • Healol Pharmaceu cals • ISIS • Lee County Port Authority • MiniCo • HealthCare Partners • IT Foods Industry • Lenvo Group • Ministerio de Hacienda y • Helicopter Support • Itochu Corpora on • Lerner Universal Credito • Hewle -Packard • ITT Industries • LG Electronics • Mirant • Hilton • iZone Group • Liberty Capital Group • MIRAPRO • Hitachi J • LifeWay Chris an Resources • Mirza Interna onal • Holly Corpora on • Japan Airlines • Ligge Vector Brands • MIT • Home Depot • JAT So ware • Lincoln Electric • Mitsubishi • Home Services of America • JCPenney •