2015: ISSUE 11 A publication of Caterpillar Global Mining CAT DEALER IMPLEMENTS DEFINED MAINTENENCE AND REPAIR PROCESSES Customers will realize the benefits CAT® DOZER DELIVERS 20 YEARS OF RELIABLE SERVICE IN COAL-RICH MONGOLIA REBUILT CAT® PLOW HELPS PINNACLE MINE BREAK WORLD RECORD FOR PRODUCTION GLENCORE TAKES MAINTENANCE TO A NEW LEVEL TAKING CONTROL UNDERGROUND OVERCOMING PRECONCEPTIONS ABOUT AUTOMATED HAULAGE IMPROVING SAFETY THROUGH TECHNOLOGY: Fatigue & distraction management Wherever there’s mining, we’re there. For the past four years, that has been our rally cry and our promise to our customers. In times of prosperity, when increasing productivity is the top • We highlight our commitment to safety and priority, and in times of uncertainty, when lowering how we’re there with technologies, consultative costs is the goal — we’re there to be a partner to expertise and an understanding of data with this important industry. an in-depth article on fatigue and distraction We’ve developed this issue of Viewpoint to management. showcase that promise in a multitude of ways. • We demonstrate how Cat dealer Trakindo is • We show how Caterpillar and Cat® dealers there to help customers get the most from their Finning S.A. and Toromont were there to help machines by following all 10 of the defined our customer Glencore adopt contamination Caterpillar maintenance and repair processes. control best practices—and reap the rewards We also demonstrate “we’re there” through this financially as well as through improvements in magazine, which we produce to help our mining safety and site culture. customers learn from Caterpillar, Cat dealers and • We prove that we’re there for underground each other how to succeed in this industry. Soon mining operations by showcasing dealer Carter we’ll be offering even more opportunities to learn Machinery, which provided a full plow rebuild to through ViewpointMining.com, our online version Cliffs’ Natural Resources’ Pinnacle mine within of the magazine that will feature additional content weeks of taking on the former Bucyrus product and new articles on a more frequent basis. line. That same plow was later used to break a Thank you for giving us the opportunity to share world production record. these stories with you. We’re looking forward to • We prove our commitment to quality and many more opportunities to demonstrate our highlight our dealer Wagner Asia, who was there commitment in the years to come. to help a dozer in Mongolia achieve greater than a 20-year life. • We show that we’re there with expertise beyond Chris Curfman the iron, with an educational article on the change PRESIDENT management required with the implementation of MINING SALES & SUPPORT DIVISION an autonomous haulage system. TAKING CONTROL UNDERGROUND EDITORIAL BOARD: Tony Johnson, Editor. David Edwards, Safety & Sustainability. Viewpoint is a publication of Caterpillar, producer Sean Gladieux, Product Support. Tim Siekmann, Product Support. of the mining industry’s broadest line of surface Cara Barrick, Product Support. Bill Dears, Technology. Mindy Elsasser, and underground equipment and technologies. Technology. Kent Clifton, Applications. Charlie Zimmerman, Marketing. Caterpillar is headquartered in Peoria, Illinois, Mike Lisowski, Americas North. Mark Richards, Americas South. USA, and serves the mining industry through Dan Wyatt, Asia Pacific.Martin Gill, Europe, Africa, Middle East, India. its Caterpillar Global Mining organization. Mary Wang, China. Mike Unes, Global Accounts. Chantel Jones, Surface Product Marketing. Wrenn Miles, Underground Product Marketing. Converse Marketing, Publisher. c Caterpillar Global Mining / Viewpoint / issue 11 TABLE of CONTENTS PINNACLE MINE BREAKS WORLD RECORD FOR PLOW PRODUCTION 24 Fatigue and distraction management IMPROVING SAFETY THROUGH TECHNOLOGY AND CONTINUOUS IMPROVEMENT 30 CAT® DOZER DELIVERS 20 YEARS OF RELIABLE SERVICE IN COAL-RICH MONGOLIA 2 CAT DEALER IMPLEMENTS DEFINED MAINTENANCE AND REPAIR PROCESSES CUSTOMERS WILL REALIZE THE BENEFITS 40 Change management makes the difference OVERCOMING PRECONCEPTIONS ABOUT AUTONOMOUS HAULAGE 18 GLENCORE MINE TAKES MAINTENANCE TO A NEW LEVEL TAKING CONTROL UNDERGROUND 6 » THIS SYMBOL MEANS THERE IS ADDITIONAL CONTENT ON VIEWPOINTMINING.COM MINING FOR A BETTER WORLD 50 NEWS FROM CATERPILLAR 53 Caterpillar Global Mining / Viewpoint 1 CAT® DOZER DELIVERS 20 YEARS OF RELIABLE SERVICE IN COAL-RICH MONGOLIA In 1993, a Cat® D8N Dozer went to work at the Shivee-Ovoo mine in a coal-rich region of Mongolia, where the temperatures drop well below zero during a winter that sometimes lasts six months. More than 20 years later, the mine continues to operate, the winters remain harsh—and that Cat Dozer is still working. Located between Russia and China, Mongolia has the potential to be one of the most prosperous mining regions in the world. With its rich deposits of coal, iron ore, copper, gold and uranium, which are often located close to the surface, the country could almost be called a miner’s paradise. The only drawback is the harsh winter climate, when temperatures can drop as low as minus 35 degrees Celsius (minus 31 degrees Fahrenheit) in a season that sometimes starts in early October and doesn’t end until late May. 2 Caterpillar Global Mining / Viewpoint / issue 11 MINING A RICH DEPOSIT The Shivee-Ovoo mine produces about 1.2 million tonnes (1.3 million tons) of coal per year and has Shivee-Ovoo operates in one of the largest brown a rated production capacity of 2 million tonnes coal deposits in the country, located across the (2.2 million tons). The mine continues to grow Dornogovi and Govisumber provinces and its output and is gradually attaining the targeted spanning about 775 square kilometers (230 square level. At the same time, the mine is working to be miles). The mine was established in 1990, covering a good citizen of the community and respectful of about 30 000 hectares (74,000 acres) of land with a the environment, initiating measures to control coal reserve of 2.7 billion tonnes (3 billion tons). The dust and wastewater under the guidance of the reserve of the current operation area is estimated at Mongolian government. 646.5 million tonnes (712.6 million tons). The mine’s primary product is high moisture OPERATING AROUND THE CLOCK brown coal. The Mongolian National Mining Shivee-Ovoo has been operating non-stop since Association reports that the mine is responsible 1990, producing 7.4 million tonnes (8.1 million for providing 30 percent of domestic coal demand tons) in that time. and 40 percent of coal demand for the country’s central region. The mine’s location along a railway “Since its establishment, Shivee Ovoo coal mine line connecting Russia and China allows the site to has been operating 24 hours a day, with two shifts transport coal within Mongolia as well as export its regardless of the weather conditions,” says Khaliun product outside the country. Khorloo, vice director of technical support for the Caterpillar Global Mining / Viewpoint 3 operation. “We are proud of our highly skilled Since its commissioning in 1993, the sturdy D8N employees, and also give credit to our reliable has logged 78,000 hours: about 27,000 from 1993- equipment for that achievement.” Khaliun, who 2002, 8,000 from 2002-2004, and nearly 43,000 reports directly to Otgonbaatar Oyunbat, Chief hours from 2004 to today. And it’s still going Executive Officer of Shivee Ovoo Joint Stock strong, working 8 to 9 hours a shift for a total of Company, held several management positions in around 500 hours per month. government agencies before joining the Shivee- The only exemption from the dozer’s non-stop work Ovoo operation. cycle was a two-month period in August 2007 when When discussing machine reliability, Khaliun Wagner Asia performed an engine overhaul. After Khorloo pays special attention to the Cat D8N the overhaul, the D8N continued its productive, Dozer purchased by the mine in 1993. reliable performance, surpassing the life of other “ This dozer is the only machine machines on site. Khaliun Khorloo gives credit to the service and support provided by Wagner Asia purchased that year that is still since the dozer’s blade first touched the ground at running 20 years later,” he says. Shivee-Ovoo. “ This proves to us the quality of Cat equipment, as well the quality of BUILDING A PARTNERSHIP service that our Cat dealer, Wagner Wagner Asia Equipment LLC handles the Asia, has been delivering for us.” maintenance and repair for the site’s Cat equipment for the full machine life cycle. Preventive 1/ Shivee-Ovoo and Wagner Asia technicians perform an overhaul of Shivee-Ovoo’s Cat® D8N Dozer’s engine. 2/ Khaliun Khorloo, vice director of technical support, 1 joined the Shivee-Ovoo 2 operation after holding several 3 management positions in government agencies. 3/ Shivee-Ovoo operates in one of the largest brown coal deposits in Mongolia, covering about 30 000 hectares (74,000 acres) of land with a coal reserve of 2.7 billion tonnes (3 billion tons). The mine is responsible for providing 30 percent of domestic coal demand and 40 percent of coal demand for the country’s central region. 4/ Shivee-Ovoo and Wagner Asia have developed a strong partnership through the years, with Wagner providing service and support for 4 Caterpillar Global Mining / Viewpoint / issue 11 the full machine life cycles of all the Cat equipment on site. maintenance work is typically done at 250, 500, development and social responsibility, the dealer 800 and 1,000 service hours. At 12,000 hours, is one of the Top Ten companies in Mongolia, Wagner technicians perform a standard repair or measured by the metrics of the Mongolian replacement of components. Government and the Mongolian Chamber of Commerce and Industry. Wagner Asia has been Because of the strong partnership Shivee-Ovoo has recognized as a market leader in Mongolia for its developed with its dealer, as well as the quality and efforts to follow business best practices, as well as durability the mine is experiencing with current introduce new technologies, products and services.