NATIONAL FRANCHISE CONVENTION 2014 26-28 OCTOBER OLYMPIC PARK SYDNEY RULES OF SUCCESS 14 PEOPLE PASSION PERFORMANCE CONVENTION PROGRAM NFC14 PLATINUM SPONSOR NFC1414 WELCOME 3 THANK YOU PARTNERS & SPONSORS 4 CONVENTION MC 5 INFORMATION 6 CONVENTION VENUE & SESSIONS NAME BADGES MOBILE PHONES PHOTOGRAPHY ON SITE SOCIAL MEDIA REGISTRATION AND INFORMATION DESK TRADE EXHIBITION AND BREAKFASTS SITE MAP 7 NFC14 SURVEY & APP 8 SOCIAL PROGRAM 9 NFC14 PROGRAM 10 MONDAY 14 TUESDAY 20 SPONSORS 25 EXHIBITORS 33 PARTNERS 49 EXHIBITOR FLOORPLAN 56 CONTENTS SaveSave your your capitalcapital and get and get the theequipment equipment youryour business needs business needs Join moreJoin than 25,000 more other than 25,000 other AustralianAustralian businesses who have businesses who have securedsecured their equipment with Silvertheir Chef. equipment with Silver Chef. Our Rent-Try-BuyOur® Solution Rent-Try-Buy is perfect for franchises who want® to Solutionkeep their options open. is perfect for franchises who want to keep their options open. You won’t beYou locked into won’t a long term contract. be Instead, locked Silver Chef offers into a simple a12 monthlong term, term contract. Instead, Silver Chef offers a simple 12 month term, so you have sothe flexibility you to choose have from a number the of options: flexibility to choose from a number of options: • Buy equipment• at anyBuy time during equipment the first 12 months and receive at a 75% any rental rebate. time during the first 12 months and receive a 75% rental rebate. • Return equipment• at Returnthe end of the 12 month equipment agreement if you don’t need at it anymore. the end of the 12 month agreement if you don’t need it anymore. • Keep renting• and we’llKeep continue to reduce renting the purchase price. and we’ll continue to reduce the purchase price. • Upgrade if you• decideUpgrade your franchise has outgrown if theyou original decideequipment. your franchise has outgrown the original equipment. Call SilverCall Chef today Silveron Chef today on 1800 3371800 153 for easy approvals 337 or 153 for easy approvals or visit www.silverchef.com.auvisit www.silverchef.com.au 2 | CONVENTION PROGRAM Save your WELCOME capital and get the equipment your business needs Join more than 25,000 other Australian businesses who have secured their equipment with Silver Chef. PEOPLE. PASSION. PERFORMANCE. It is my pleasure to once again welcome you to the National At the conclusion of what will surely be a jam packed three Franchise Convention. days, we have the chance to celebrate the truly wonderful things In recent years, our flagship event has had a varied focus. In happening in the sector at the MYOB FCA Excellence in Franchising 2012 we converged on Canberra to concentrate on stakeholder Awards Gala Dinner on Tuesday night. relationships in the lead up to the scheduled Franchising Code of The work of the FCA, including this event would not be possible Our Rent-Try-Buy® Solution is perfect for franchises who want to keep their options open. Conduct Review. Last year on the Gold Coast we looked to the without the steadfast support of both the FCA partners and NFC future and explored the new ways technology could enhance our sponsors. It is with respect and gratitude you will see supporters of You won’t be locked into a long term contract. Instead, Silver Chef offers a simple 12 month term, business operations and the work/life balance of our franchisees. this event and the efforts of the FCA acknowledged in the following so you have the flexibility to choose from a number of options: This year we turn the spotlight to what is most important. Our pages. people. Our passion. I encourage you to take advantage of everything on offer at this • Buy equipment at any time during the first 12 months and receive a 75% rental rebate. Along with an inspiring keynote speaking program, the value I year’s convention. always take from these events is the opportunity to hear from my Expand your network, be inspired by the speakers, learn from your • Return equipment at the end of the 12 month agreement if you don’t need it anymore. peers. Be they from a similar industry or a completely different one, peers and renew your passion. • Keep renting and we’ll continue to reduce the purchase price. we all experience the same challenges. It is always enlightening to hear how others are navigating the ever changing business • Upgrade if you decide your franchise has outgrown the original equipment. landscape. The franchisor concurrent sessions are one of the highlights of this event, not only for the emerging brands, but for those of us seeking a fresh perspective. As always, the networking opportunities at this event are better than any you’ll find on the franchise calendar. Along with the breaks during the day, the networking night will allow all guests Michael Paul to get together to share a meal, stories and ideas in an informal Chairman atmosphere. Franchise Council of Australia Call Silver Chef today on 1800 337 153 for easy approvals or visit www.silverchef.com.au CONVENTION PROGRAM | 3 THANK YOU THANK YOU TO OUR PARTNERS The work of the Franchise Council of Australia, including the National Franchise Convention would not be possible without the annual support of our Partners. Franchise Business Intelligence Official Website Developer of the FCA THANK YOU TO OUR SPONSORS The FCA gratefully acknowledges the support of the NFC14 sponsors who have made this event possible. PLATINUM SPONSOR SILVER SPONSOR MYOB FCA EXCELLENCE IN FRANCHISING NETWORKING NIGHT SPONSOR BUSINESS ESSENTIALS NAB AWARDS NATIONAL SPONSOR AIDA MYOB DELEGATE BAG SPONSOR LANYARD SPONSOR ESPRESSO CAFE SPONSOR KEYNOTE SPONSOR - ITA BUTTROSE SILVER CHEF CASHFLOW IT FOODCO CIVIC MANAGED SERVICES WELCOME RECEPTION SPONSOR PHOTO BOOTH SPONSOR LEARNING & DEVELOPMENT BREAKFAST SPONSOR NOTEBOOK SPONSOR 10 THOUSAND FEET PITNEY BOWES SOFTWARE SERVICE SKILLS AUSTRALIA IMPACT ORGANISATION ESTABLISHED FRANCHISOR EMERGING FRANCHISOR FRANCHISOR SOCIAL INTERNATIONAL FRANCHISOR OF THE YEAR AWARD SPONSOR OF THE YEAR AWARD SPONSOR RESPONSIBILITY AWARD SPONSOR OF THE YEAR AWARD SPONSOR 7-ELEVEN AUSTRALIA 7-ELEVEN AUSTRALIA BATTERY WORLD LEASEEAGLE FRANCHISE WOMAN OF DIGITAL MEDIA SPONSOR KEYNOTE SPONSOR - TROPHY SPONSOR SURVEY SPONSOR THE YEAR SPONSOR CAMISTRY DIGITAL VIDEO AGENCY MICHAEL CROSSLAND MINIT COMMERCIAL EZISAY BATTERY WORLD 7-ELEVEN AUSTRALIA 4 | CONVENTION PROGRAM CONVENTION MC ANDREW KLEIN Andrew Klein is one of the most sought-after professional MC’s on the conference circuit in Australia. This Sydney based ex-lawyer has been MC’ing, speaking, training and team-building for almost 15 years, and is widely recognised as one of the best in the business. His aim is to simultaneously entertain, inform, introduce, coordinate and communicate. He has become well-known in the conference circuit for his ability to involve the audience in the proceedings, adapt to vastly different audiences and his improvisational and ad-libbing skills. Building Brands That People Love FOR OVER twO dEcadEs, thE FOOdcO gROup has bEcOmE OnE OF austRalasia’s lEading FREsh FOOd and FinE cOFFEE FRanchisE businEssEs. WITH OVER 400 OUTLETS AROUND THE WORLD, WE ARE NURTURING AN EVER- GROWING FAMILY OF LOYAL CUSTOMERS WHO HAVE INSTINCTIVELY COME TO LOVE OUR WONDERFUL RETAIL BRANDS. FOR FURTHER INFORMATION ON ANY OF OUR FRANCHISE BUSINESS OPPORTUNITIES PLEASE CONTACT US FREE CALL (AUST) 1800 622 338 INTERNATIONAL +61 2 9302 2200 E [email protected] W FOODCO.COM.AU CONVENTION PROGRAM | 5 INFORMATION NFC14 is convened by Social Media Franchise Council of Australia (FCA). The FCA is the peak body The FCA twitter handle is @FranchCouncilAU for the franchise sector in Australia, representing franchisees, The official hashtag for NFC14 is #NFC14 franchisors and service providers in the sector. The official hashtag for the MYOB FCA Excellence in Franchising Awards night is #FCAawards Convention Venue & Sessions This year’s National Franchise Convention is at Sydney Olympic Park. Registration and Information Desk All convention sessions are being held at Sydney Showgrounds Hall The registration and information desk is located in the main lobby 5, 1 Showground Road, Sydney Olympic Park. of Hall 5. See venue plan that follows. Sunday 26th October 8.00am – 10.00am Refer to directional signage for specific session room locations. 2.00pm – 7.30pm The Annual General Meeting of the FCA is scheduled to commence Monday 27th October 7.00am – 6.00pm at 5.00pm on Sunday 26 October and will be held in Breakout Room 4 in Hall 5. Tuesday 28th October 7.00am – 3.00pm The Official Opening and Welcome Reception will be held in the Exhibition Area in Hall 5. Trade Exhibition and Breakfasts All convention plenary sessions will be held in the plenary room, The breakfasts will be held in the Charley Room – Spotless Stadium Hall 5. The trade exhibition will be held during the following times: Concurrent breakout sessions will be held in the breakout rooms Sunday 26th October within Hall 5. Official Opening and The Monday night 27 October FCA and AIDA Networking Night Welcome Reception 6.00pm – 8.00pm event will be held at Novotel Hotel, Sydney Olympic Park. The Tuesday night 28 October MYOB FCA Excellence in Monday 27th October Franchising Awards Gala Dinner will be held at the Allphones Breakfast 7.00am – 8.15am Arena. Exhibitors 8.00am onwards Name Badges Morning Break 10.35am – 10.55am Lunch 12.35pm – 1.25pm Delegates are required to wear their name badges at all times. You will not be authorised for entry into the sessions, exhibition area Afternoon Break 3:00pm – 3.30pm or provided access to the morning and afternoon teas and lunches Tuesday 28th October without your name badge. Breakfast 7.15am – 8.15am Mobile Phones Exhibitors 8.00am onwards Please ensure your phone is in ‘silent’ mode during all the Morning Break 10.35 – 11.00am convention sessions.