Response to Solicitation RFP 100217CYSRFP15 Interpretation / Translation Services November 28, 2017 Submitted by AllWorld Language Consultants, Inc. AllWorld Language Consultants, Inc. AllWorld Language Consultants, Inc. Headquarters California Office Florida Office 172 Rollins Avenue 445 South Figueroa Street, Suite 3100 400 South Pointe Drive, Suite 2506 Rockville, MD 20852 Los Angeles, CA 95834 Miami, FL 33139 DUNS: 949873624 - CAGE Code: 075P1 - TIN: 541725423 http://www.alcinc.com AUTHORIZED REPRESENTATIVES: Carlos A. Scandiffio Veronique A. Lemerle President & CEO Chief Financial Officer (301) 881-8884 ext 1319 (301) 881-7406 [email protected] [email protected] November 27, 2017 Mr. Mark Zulkoski Luzerne County Purchasing Department 20 North Pennsylvania Avenue Wilkes-Barre, PA 18711 Dear Mr. Zulkoski, AllWorld Language Consultants, Inc. (ALC) is pleased to submit this proposal in response to Solicitation for Interpretation Services for the Luzerne County Children and Youth Services/Juvenile Probation Services (hereinafter referred to as “LCCYS/JPO”). ALC is a highly specialized consulting firm that provides a vast array of technical and professional services anchored to its core discipline: languages and linguistics. ALC’s core services include: translation and interpretation (both in-person and telephonic); interception and monitoring; intelligence and counter-intelligence; School of Linguistic Analysis; language training; and IT forensics. All of them have been developed around languages and linguistics and continue to be improved upon and perfected in order to help our Government agencies anticipate and overcome the hurdles associated with foreign languages and dialects. ALC has been in business for over twenty years. Since its establishment in 1994, ALC has developed into a leader in the language and linguistics industry as a single source for all lanGuaGe needs, both for the U.S. Government and the private enterprises alike. At the present time, ALC supports numerous domestic private customers as well law enforcement and military operations Globally. However, over the past five years, the company has diversified into a myriad of peripheral services specifically desiGned to support Global operations in a more comprehensive manner. AllWorld Language Consultants, Inc. 172 Rollins Avenue, Rockville, MD 20852 301-881-8884 – www.alcinc.com AllWorld Language Consultants is an S Corporation incorporated in the State of Virginia. ALC is a Minority-owned (Hispanic American) and Woman-Owned and operated enterprise. At present, ALC has 125 full-time employees and more than 950 subcontractors and free-lance consultants. ALC has offices in California, Florida, Maryland, Virginia and Qatar. The latter is for the purpose of supporting our overseas operations on behalf of the Department of Defense. The undersigned, Mr. Carlos A. Scandiffio, along with Ms. Veronique A. Lemerle (Chief Executive Officer and Partner) are authorized to engage ALC, Inc. in any negotiations with the LCCYS/JPO. ALC has appointed Ms. Kimberly Pillsbury as the overall Program Manager for this endeavor. She is a certified Program Manager and has been managing similar programs for over a decade. She will be assisted by Ms. Melanie Galtieri and Mr. Mark Mollins, both of which have extensive experience with identical contracts. The offer attached will remain valid for a period of not less than 180 days from the date of submittal. We have received, read and accepted all addenda related to this RFP. ALC takes no exceptions and has no objections with any of the portion of the Solicitation. Sincerely, Carlos A. Scandiffio President & CEO AllWorld Language Consultants, Inc. 172 Rollins Avenue, Rockville, MD 20852 301-881-8884 – www.alcinc.com TABLE OF CONTENTS Executive Summary ......................................................................................................................... 1 Services ............................................................................................................................................ 1 Translation ................................................................................................................................... 1 Interpretation ............................................................................................................................... 2 Telephonic Interpretation ............................................................................................................ 2 American Sign Language ............................................................................................................ 2 Transcription and Captioning ...................................................................................................... 2 Video Remote Interpretation ....................................................................................................... 3 Management .................................................................................................................................... 3 Key Personnel .............................................................................................................................. 5 Project Manager ....................................................................................................................... 5 Assistant Project Manager ....................................................................................................... 5 Assistant Project Manager ....................................................................................................... 6 Linguists .......................................................................................................................................... 6 Recruiting ........................................................................................................................................ 7 Retention .......................................................................................................................................... 9 Linguists Database ......................................................................................................................... 10 In-person or On-Site Interpretation ............................................................................................... 12 Interpreter Evaluation Plan ........................................................................................................ 12 Language Proficiency ............................................................................................................ 12 Interpreting Skills .................................................................................................................. 12 Pass/Fail Determination ......................................................................................................... 14 Objective Measures of Performance ...................................................................................... 16 Language Proficiency Rating ................................................................................................ 16 Interpreting Skills Rating ....................................................................................................... 18 Interpreters Master File ......................................................................................................... 19 Real-Time Telephonic Interpretation ............................................................................................ 19 Telephonic Interpretation Quality Control ................................................................................ 20 Daily personnel assessments ..................................................................................................... 21 Telephone Equipment ................................................................................................................ 22 Telephone Interpretation Technology ....................................................................................... 24 Value-Added Benefits ............................................................................................................... 24 Alternative Interpreters Ordering .............................................................................................. 25 Emergency and Disaster Recovery ............................................................................................ 26 Translation Methodology .............................................................................................................. 26 Desktop Publishing Capabilities ................................................................................................ 28 Sign Language Methodology ......................................................................................................... 29 Staffing Requests Under 24 Hours’ Notice ........................................................................... 30 ASL Risk Management ............................................................................................................. 31 Video Remote Interpretation (VRI) ............................................................................................... 32 Testing ........................................................................................................................................... 33 ALTA Testing ............................................................................................................................ 34 Court Certified Translators and interpreters Testing ................................................................